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OK Vape Reviews

4.8 Rating 5,399 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,399 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoy smoking the ok vape range and find them to be a satisfying alternative to smoking real cigarettes. However, I don’t think that the refills last very long. Im not a heavy smoker but I find myself changing refills nearly everyday which makes the refills very expensive. I will be looking elsewhere for an alternative. Very disappointed.”

Posted 1 year ago

Hi Caroline, Many thanks for your review, we are really sorry to hear that you have been disappointed in our products recently. Please can you send us an email direct to info@okvape.co.uk so we can take some further information and and resolve this? Amber @ OK Vape

Posted 1 year ago

“They took along time to arrive due to them being sent by the postal service”

Posted 1 year ago

Hi Pamela, I'm sorry they didn't arrive as quickly as expected. I can see your order was sent with Royal Mail on our free service. We do offer low cost alternative, quicker options with Royal Mail or with DPD which you can choose at the basket or checkout page. For more information, please see here: https://okvape.co.uk/delivery/ Amber @ OK Vape

Posted 1 year ago

“I placed this order online but, I no confirmation you had received it. So I had to phone to make sure it had gone through, being charged for the call. I’ve never had a problem before.”

Posted 1 year ago

Hi Susan, Many thanks for your review. I'm sorry to hear you didn't receive confirmation; having looked in our system I can see it was sent without any issues. Sometimes confirmation emails may appear in junk/spam folders so it's worth checking there as well. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Do not like the new way of paying much easier with PayPal”

Posted 1 year ago

Hi Stephen, We're sorry to hear this, unfortunately PayPal prohibit any sale of nicotine products. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 1 year ago

“Don't like the new system of discounts i could not operate it i think i lost points”

Posted 1 year ago

Hi Robert, Many thanks for your review. We're really sorry to hear you don't like the new points scheme. I can confirm you have not lost any points as they were all transferred across to the new system 😊 With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Love the product and it has assisted me to give up tobacco and lower nicotine intake. Delivery is however slow. Also non recyclable components.”

Posted 1 year ago

Hi Jo-Anne, Thank you for your review and sharing your achievement, that's great news! I am sorry to hear about the delivery, I have researched into your order and it seems it got stuck in Royal Mail's system for a while. Orders on our free delivery service usually arrives within 2-3 days (in some cases, slightly longer) but I am sorry this wasn't the case with yours. If this happens again, please let us know and we can look into it. Our refills can be taken apart and the components recycled separately, I've included a link to our blog post on recycling vaping components below: https://okvape.co.uk/blog/product-guides/recycling-e-cigs-batteries-e-liquids/ If there is anything ese we can help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 1 year ago

“I was a little upset my points were taken away and I could not use them. I have always been able to use my points for some discount. Apart from that I am happy with the first class service you provide”

Posted 1 year ago

Hi Andy, Many thanks for your review. I am pleased to confirm that your points have not been taken away, just transferred across to our new loyalty scheme 😊 You can find out all about it here: https://okvape.co.uk/ok-loyalty-rewards/ If you have any questions then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I placed an order recently and it has taken days to come? I still don’t have it? I’m not sure what the cut off time for next day is? A good quality product with very good customer service overall.”

Posted 1 year ago

Hi Lee, Many thanks for your review. We're really sorry to hear you still have not received your order. I have sent you a direct email so we can help further and get this sorted for you. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Got a new vape but will not charge up .disappointed this time”

Posted 1 year ago

Hi Linda, We're really sorry to hear your device will not charge up. Please can you contact us at info@okvape.co.uk so we can find out more information and resolve this for you? Kind regards, Amber @ OK Vape

Posted 1 year ago

“When u emailed I hadn't received my order yet. Service through dpd great .dont think I'll trust royal mail again”

Posted 1 year ago

Hi Elizabeth, I'm sorry to hear that your order took longer to arrive than expected. Unfortunately, we are reliant on external postal services to get the orders to our customers, but sometimes occasionally, they can let us down. We're glad to hear you like the DPD service 😊 We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“The refill filters dont last very long. I have already got through x4 since I received the last order. Thank you. Annie Price”

Posted 1 year ago

Hi Annie, Many thanks for your review. We're really sorry to hear you have some refills which hasn't appeared to last long, please can you email us directly at info@okvape.co.uk so we can find out more and help get this resolved for you? Best wishes, Amber @ OK Vape

Posted 1 year ago

“Hi my last order of 3 OK starter packs I have found that one of the batteries doesn't charge”

Posted 1 year ago

Hello Jackie, Thank you for taking the time to leave a review. We're really sorry to hear you had a problem with the batteries. Please can you contact us at info@okvape.co.uk and we'll get this sorted for you? Best wishes, Amber @ OK Vape

Posted 1 year ago

“The first order I placed was processed and delivered very quickly and accurately. The second order I placed a week ago and I’m still waiting on delivery! The tracking number when entered into Royal Mail website comes up with message to say information will be updated once delivery attempt has been made so not much use. The jury is open as to whether I will use them again!!!”

Posted 1 year ago

Hi Simon, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“The only thing it was not sent out the same day as quoted but nearer 3-4 days, but was received in good condition, just getting used to it.”

Posted 1 year ago

Hi there, Thank you for your review. In regards to same-day dispatch; we will dispatch any orders received before 10am on Saturday (or 2pm Monday - Friday) the same day, otherwise it will be despatched on the next working day, which in this case was the Monday. You can find further information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Kind Regards, Amber @ OK Vape

Posted 1 year ago

“Happy with the product, but not happy with the container that it is in. Bought a packet of 6,out of the 6 I could only open 3 of them, it was the same the with the previous delivery too. I had to use a knife in order to pop the top off then use the empty bottle top to put on the new one, so that I could use it. Sorry but you did ask!!”

Posted 1 year ago

Hi Josepine, We're really sorry to hear the issues you experienced with some of our bottles. Would you be able to email us at info@okvape.co.uk so we can find out more about this? Kind Regards, Amber @ OK Vape

Posted 1 year ago

“Been buying on vape products for around 5 years . Have always had fast delivery for free, and no issues with the products themselves. I tried to order for next day delivery, and paid 3.75 for dpd next day. Unfortunately I didn’t realise that there is a cut off time of orders before 2pm to ensure next day. So I wasted the 3.75 and could have had free delivery .”

Posted 1 year ago

Hello Elli, Thank you for your review, we appreciate you being a loyal customer :) Just for future reference, you can find all the information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Amber @ OK Vape

Posted 1 year ago

“Good service but cheaper in asda”

Posted 1 year ago

Hello Jeff, Thank you for taking the time to leave a review :) When you shop online with us, there are exclusive benefits, such as; multibuy deals offering prices from £5.50 per pack, free delivery on all orders and a loyalty rewards scheme. Please let us know if there is anything else we can help with. Amber @ OK Vape

Posted 1 year ago

“Great price and service, unfortunately I don’t like the menthol flavour compared to my current brand. Purely a personal thing though.”

Posted 1 year ago

Hello Ian, Thank you for taking the time to leave us a review, it is great to hear you are happy with the service. We are, however, really sorry to see that you didn't like our menthol flavour. If there is anything else we can help with, then please let us know :) Amber @ OK Vape

Posted 1 year ago

“I would have given 5 stars except one of the batteries does not work. If everything had worked I would have been delighted.”

Posted 1 year ago

Hello Sandra, Thank you for taking the time to leave a review. We're really sorry to hear you had a problem with one of your batteries. Please contact us at info@okvape.co.uk and we'll get this sorted for you. Kind Regards, Amber @ OK Vape

Posted 1 year ago

“I was enjoying the pods but I can’t afford the hike you have put them up to £9 for three will have to look elsewhere for a alternative that’s affordable to me as I’m a pensioner Phyllis mccluskey”

Posted 1 year ago

Hi Phyllis, We have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods. Thank you for being a valued customer and we hope you continue to enjoy our products. Kind Regards, Alice @ OK Vape

Posted 1 year ago

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OK Vape is rated 4.8 based on 5,399 reviews