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Ohh Deer Reviews

4.7 Rating 4,703 Reviews

92 %

of reviewers recommend Ohh Deer

Company Reviews

Product Reviews

4.7

Based on 4,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 28th February 2024

Ohh Deer 5 star review on 3rd February 2024

Ohh Deer 5 star review on 22nd November 2023

Ohh Deer 5 star review on 13th October 2023

Ohh Deer 5 star review on 13th October 2023

Ohh Deer 5 star review on 25th August 2023

Ohh Deer 5 star review on 24th August 2023

74

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Empty envelope arrived that was pretty much ruined by Royal Mail.”

Posted 1 year ago

Hi Samuel, We are very sorry to hear how the courier delivered your parcel. We certainly do not expect our delivery partner to treat our parcels this way. A member of our customer service team has already arranged for a replacement order to get sent out to you ASAP. If you ever have any other issues with damaged packages, or any other concerns at all, we're always here to help at help@ohhdeer.com. Kind Regards, The Ohh Deer Team

Posted 1 year ago

“I have received an empty envelop. :( It was damaged so it maybe got lostfuring shipping, but very disappointing nonetheless...”

Posted 1 year ago

Hi Robert, We are sincerely sorry to hear that you received your order in such terrible condition. We certainly do not expect our delivery partner to treat our parcels this way, and are regretful that you did not receive your product at all. A member of our team has gotten in touch to arrange a replacement order to get sent out to you ASAP. If you ever have any issues with delivery, or any other concerns with your order, do not hesitate to get in touch with our team at help@ohhdeer.com. Kind Regards, The Ohh Deer Team

Posted 1 year ago

“Ordered on 12th December, dispatched with express Royal Mail and card still has not arrived”

Posted 1 year ago

Hi Michael, We are very sorry to hear that your order still has not arrived. As you are probably aware, the strike action by Royal Mail has severely disrupted service across the country. This has caused huge backlogs in the system which has meant that some post has had a largely extended delivery window, or not been able to be successfully delivered at all. We understand your frustration, so a member of our team has gotten in touch with the aim of rectifying this for you. If you ever have any queries or concerns regarding your delivery, our team are always happy to help at help@ohhdeer.com. Kind Regards, The Ohh Deer Team

Posted 1 year ago

“Absolutely nothing like the photo I bought from, this was a washed out photocopy I'm most disappointed.”

Posted 1 year ago

Hi Jeff, We are very sorry to hear that you were not impressed by the quality of the card you received. We certainly do no expect our cards to appear washed out. A member of our team has gotten in touch with the aim of rectifying this for you. Kind Regards, The Ohh Deer Team

Posted 1 year ago

“I feel absolutely conned with this purchase based on the item description. There is no baubles folks it's a basic low quality print. NO BAUBLES ! Sales of goods act 1983 springs to mind. 6 poorly printed, low quality cards for £20 I felt robbed. Needles to say I did not send them to anyone. They are good for the fire. Ohhhh deer you are a joke !!! Will never spend a dime with this "company" again. Merry Christmas”

Posted 1 year ago

Hi Steven, Thank you for taking the time to leave us a review. We're very sorry if there was any confusion surrounding this Christmas card. The product is not 3-dimensional and we're sorry if you found this unclear. We would like to discuss the issue further with a view to coming to a resolution. We will contact you within the next 30 minutes. Kind regards, The Ohh Deer Team

Posted 1 year ago

“Ordered from ohh deer for the last few years. Never had an issue. Waited over a month to receive a card I ordered and contacted multiple times to be given excuse after excuse only for me to then have to go to tesco to get a card for someone before the Christmas posting cut off due to the cards NOT SHOWING UP !!!!!!!!!! Never ever ever ordering from them again.”

Posted 1 year ago

Hi Arabella, Thank you for taking the time to leave your review, we are very sorry that your original order was delayed by the Royal mail strikes, unfortunately the industrial action is outside of our direct control. We can see our team provided a full replacement order for you upon receiving your email and can see this arrived 3 working days after issue. If you need any help with this order please don't hesitate to get in touch via help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 1 year ago

“I have yet to receive my order, purchased on 8th December. No response to any of my emails until yesterday, when I complained about there not being a response to my emails. Not had a reply from my response to that either!”

Posted 1 year ago

Hi Helen, We are sorry to hear your order has yet to arrive, currently Royal Mail is currently taking part in industrial worker strike action that has caused a knock on effect to deliveries across the UK currently. Our team has sent follow up emails to both of your email addresses to help get this resolved for you, we hope to hear back from you shortly. Kind regards The Ohh Deer Team

Posted 1 year ago

“These items arrived more than two weeks after I ordered them, and were therefore a complete waste as the serious delay meant I had to purchase cards in a shop so as not to miss the cut off for delivery. Unfortunately I will not be using this service again, as even with the Royal Mail strikes this delay is unforgivable.”

Posted 1 year ago

Hi Charlie, We are sorry to hear of the disappointment caused by the arrival date of this purchase. Unfortunately Royal Mail have been on strike for 4 working days since the dispatch of your parcel which sadly has caused delays on the UK postal system alongside the big Christmas rush. We do offer FedEx next day service option and would always recommend choosing a tracked option like this over second class untracked if you are looking to receive for a specific date. if you need to get in touch for anything at all our team are available via help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 1 year ago

“Still yet to receive the item i purchased 2 weeks ago??”

Posted 1 year ago

Hi, We are very sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, especially the 2nd class untracked service you have selected with this order, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“I still haven’t received my order.”

Posted 1 year ago

Hi Meg, Thank you for taking the time to leave your review, we can see your order was delivered this morning with Royal Mail. If there's anything wrong and you need to speak to our team please reach out via help@ohhdeer.com, we'd be happy to assist. Thank you The Ohh Deer Team

Posted 1 year ago

“I ordered 3 Christmas cards from you that still haven't been delivered 2 weeks later. It's now 19th December and too late for me to post them on to the recipients. Really poor service. I know the Postal strikes have caused problems but why didn't you use an alternative courier?”

Posted 1 year ago

Hello, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. We do offer FedEx next day service for our UK customers as well, however this must be selected at checkout when you place your order, at this time you have selected Royal Mail 2nd class untracked. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“have not received these and they were for christmas. i am aware of the strikes but the lack of communication and the lack of tracking is appalling.”

Posted 1 year ago

Hi, Thanks for taking the time to leave your review, we are sorry to hear you order has yet to arrive with you. Sadly Royal Mail deliveries are delayed at this time due to intensive worker strike action taking place, if you need to speak to our team please don't hesitate to email help@ohhdeer.com, we'd be happy to help. Kind regards The Ohh Deer Team

Posted 1 year ago

“Still not received my order 🙁 Also not had a reply from customer service.”

Posted 1 year ago

Hi Dolly, Thanks for taking the time to leave your review, we are sorry to hear your order has yet to arrive with you. Sadly Royal Mail deliveries are delayed at this time due to intensive worker strike action taking place. Our team has emailed you regarding your order and are waiting to hear back to help resolve this for you. Kind regards The Ohh Deer Team

Posted 1 year ago

“Overpriced”

Posted 1 year ago

Hi Gary, We are sorry to hear you weren't happy with your order, please get in touch via help@ohhdeer.com we'd love to hear further feedback from yourself as to why you felt this way. Thank you The Ohh Deer Team

Posted 1 year ago

“I have not received my stuff apart from one of them”

Posted 1 year ago

Hi Scarlett, We are sorry to hear that your order arrived incomplete, please don't hesitate to contact us via help@ohhdeer.com, our team would be more than happy to assist you. Kind regards The Ohh Deer Team

Posted 1 year ago

“Not received the Parcel yet? Also can't track it for some reason says tracker number not found.”

Posted 1 year ago

Hi Gary, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. You've chosen 2nd class untracked service with your order, meaning it won't have a tracking number, but if you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“i havent received them”

Posted 1 year ago

Hi Laura , We are sorry to hear your order has yet to arrive, it looks to still be within the estimated transit time so we thank you for your patience. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“cards that were needed for today and ordered a week ago haven't turned up”

Posted 1 year ago

Hi Gordon , We are sorry to hear your order has yet to arrive yet, it's still currently within the estimated transit time provided to you at checkout for the service you chose so we thank you for your patience. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“At this moment, it's impossible to give anything other than a 1-star rating as despite ordering on 28th November and despatched on December 1st, we have yet to receive our order.”

Posted 1 year ago

Hi Darren, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“I have not received my item. Do you when it’s due to be delivered? Thanks.”

Posted 1 year ago

Hi Alasdair, Thanks for leaving your review, we can see you order was delivered to you yesterday, within the 3-5 working days advise for arrival :) If you need help from the team reach out to help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

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Ohh Deer is rated 4.7 based on 4,703 reviews