Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,512 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,512 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cards themselves are brilliant quality and design, but I ordered a bundle of 40 which were essentially pot luck. Mine contained 7 dad cards, which I have no use for, so a bit of a waste of time for me.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to share your review. We're very sorry to hear that your mystery card set included 7 Father's Day cards. Although, the packs may contain some occasions cards this seems like a very high amount for the one pack. A member of our team is going to be in touch via email so they can look at finding a solution to this for you. The Ohh Deer Team

Posted 3 years ago

“Very disappointing collection of “mystery card selection” in that 22 of the cards were by the same illustrator and 6 of them were Christmas cards. I have returned for a full refund but disappointing.”

Helpful Report

Posted 3 years ago

Hello Katherine, We're very sorry to hear that you are disappointed with your mystery card set. I can confirm that the packs may potentially include duplicates and do include some occasions cards in there as well. We did include this information in the description of the product but we're very sorry for the disappointment caused. The Ohh Deer Team

Posted 3 years ago

“One of the items was a mystery greetings card pack. Most of the cards were very specific - grandad re, nephew or specific ages. Really not much use to me so will donate to a charity shop. Bit disappointed. The other items were brilliant!”

Helpful Report

Posted 3 years ago

Hello Jan, Thank you for your review. We're very sorry to hear that you've been disappointed by the selection that arrived as part of your Mystery Greeting card bundle. A member of our team will be in touch today to help resolve this issue with you. Thank you The Ohh Deer Team

Posted 3 years ago

“Hello I contacted you immediately after receiving my order …. As I was disappointed in receiving repeat items…. I never received a reply 😳”

Helpful Report

Posted 3 years ago

Hello Donna, Thank you for your review. We're very sorry to hear that you haven't received a response to your email - our customer service team replies to every message they receive, so this is very concerning. A member of our team will be in touch today to get to the bottom of this, and to find out more about the repeat items in your order. Thank you The Ohh Deer Team

Posted 3 years ago

“You didn’t send my whole order. I had to message and ask for the rest of it. This was the second half of it. I ordered 2 lots of 2 mystery boxes. Maths says that would be 4 boxes. I only got 2. Also from that last order- one of the plant pots wasn’t painted properly and had a big finger print in the paint. Oh and to prove it wasn’t all there I had to take a photo of something that didn’t arrive. How do I photograph something that’s still in your warehouse.”

Helpful Report

Posted 3 years ago

Hello Matt, Thank you for your review. We're sorry to hear that there was an issue with your order, but glad to see that it was swiftly resolved for you by our customer service team, who were able to send out the missing 2 boxes. We're sorry also for any confusion caused by the request for an image of the remaining items and the packaging - this is to assist the investigation that takes place internally when an order arrives with missing or damaged items, in order to ascertain whether the problem took place during transit, or at the warehouse. We do apologise if this wasn't explained clearly enough. We hope you enjoy the rest of your order. Thank you The Ohh Deer Team

Posted 3 years ago

“Very pleased with the selection of cards I received but sadly the way they were packaged wasn’t great and arrived damaged lucky none of the cards were damaged.”

Helpful Report

Posted 3 years ago

Hello Emma, Thank you for your review! We're glad that you were pleased with the selection of cards, and that none of them were damaged despite the issue with the packaging. We will certainly pass this on to our warehouse team for consideration. Thank you The Ohh Deer Team

Posted 3 years ago

“I ordered a pack of 50 random greetings cards and was SO impressed with them, I ordered another 25 (the 50 for £15 offer had ended) and I also got 2 sets of pin badge cards too. The cards are still nice, but this pack was mostly specifically aged cards, and others like nephew, son etc (which I can't use) and there were a lot of repeats in the two packs of pin badges, which was a real shame. I'm sure that it said if you ordered more than one pack at the same time, you would try to make sure that this didn't happen. I'm a bit gutted to be honest. Great postage and packing though, thank you x”

Helpful Report

Posted 3 years ago

Hello Victoria, Thank you for your review. We're glad to hear that your first Mystery Greeting Card bundle was such a success, though sorry that the second has not quite lived up to it. Our customer service team are always happy to assist with any issues that may arise with orders, including if there are an unusually high number of duplicates in a pack. Please do feel free to contact them at any time at help@ohhdeer.com and they will do their best to help. Thank you The Ohh Deer Team

Posted 3 years ago

“Expensive cards, unless they are on offer- most of them are very small.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave this review. We're sorry to hear that you feel our cards are expensive. The quality of our cards is very important to us, which is reflected in the price. As you say, we do frequently run promotions and offers for our cards, such as the 3 for 2 discount currently available on Ohh Deer, and also the mystery card bundles, which come in a variety of sizes. Thank you The Ohh Deer Team

Posted 3 years ago

“Good value for the bundle - upon arrival I can state that I will never have to buy a father's day card again in my life and one card and envelope was completely water damaged - strangely from the middle of the pack, I have no idea why anyone packing them hadn't noticed. But good, I guess to have a random selection on card on hand”

Helpful Report

Posted 3 years ago

Hello Jennifer, Thank you for your review. We're glad to hear that overall you felt that your order was good value, and that you're well stocked for cards in the future! Our customer service team are always happy to assist with any issues that may arise with orders. Please do feel free to contact them at any time at help@ohhdeer.com and they will do their best to help. Thank you The Ohh Deer Team

Posted 3 years ago

“Online ordering service was efficient and easy”

Helpful Report

Posted 3 years ago

Hello Hayley, Thank you for taking the time to share your review. The Ohh Deer Team

Posted 3 years ago

“I’ve got to be honest I was a bit disappointed in my card selection… I knew it would be 50 random Cards but lots were the same and about 10 were Father’s Day cards!! I reckon I’ll only use about half of them unfortunately”

Helpful Report

Posted 3 years ago

Hello Hannah, We're very sorry to hear that you are disappointed with your mystery card set. I can confirm that the packs may potentially include duplicates and do include some occasions cards in there as well. We did include this information in the description of the product but we're very sorry for the disappointment caused. The Ohh Deer Team

Posted 3 years ago

“I know it was a lucky dip with the card collection but I was disappointed to receive so many doubles and sometime trebles!”

Helpful Report

Posted 3 years ago

Hello Jill, We're very sorry for the disappointment caused by the mystery card sets you received. As explained in the product description the packs may contain duplicates as they are all picked at random. I'm very sorry that this was the case for you and that it meant the mystery packs didn't live up to your original expectations. The Ohh Deer Team

Posted 3 years ago

“I’m so happy with my order and it arrived so quickly :) Prints are beautiful and there was an additional card! What a shame though that it had to come in such a huge box! Only ordered a couple of posters and poscards but a received a huge box full of wrapping paper, probably 5-10 times bigger tant my order 😭😭 Didn’t fit my mailbox and it’s such a waste 🙄”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to share your review with us. We're very sorry for the disappointment caused by the box the products arrived in. Sadly, due to the length size of the posters the box the order was sent in was the smallest we could use while ensuring all the order was sent in one box. The Ohh Deer Team

Posted 3 years ago

“Products were good and I was overall happy with the tote bag and contents, but one item was damaged. Sent an email to customer services but no response received which is disappointing.”

Helpful Report

Posted 3 years ago

Hello Rebecca, Thank you for your review. We're very sorry to hear that you didn't receive a response to an email you sent to our customer service team. Every email they receive is answered within two business days, so it is concerning to hear this and we will be looking into what has gone wrong here. In the meantime, a team member will be in touch today to find out more about the damaged item and to find the best resolution for you. Thank you, The Ohh Deer Team

Posted 3 years ago

“Generally I really rate oh deer products but on my recent order I was disappointed to receive damaged pots, and my sock bundle had duplicates of the same sock which was rather disappointing too. I'll probably just stick to the stationary in future. The other products don't seem up to par.”

Helpful Report

Posted 3 years ago

Hi Alethea, We are sorry to hear that there were damages to the pots received, it's not to the standard we aim to provide and would like to help resolve this for you. Please email help@ohhdeer.com with your order details and the team will be happy to help resolve this for you. Kind regards The Ohh Deer Team

Posted 3 years ago

“I ordered a poster and some sticky notes. The order was confirmed and said to be dispatched but then I suddenly got an email saying that the poster wasn't available anymore... They gave me my money back, but the poster was the main reason I ordered something, so it sucked.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave your review, we are very sorry for any disappointment caused by the unavailable poster, sadly this was due to an internal stock discrepancy during the sale period. However, we are pleased to hear you were refunded straight away for the goods. If you need any help at all please message help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 3 years ago

“Over priced for what you get.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're sorry to hear that you feel our products are over-priced. This isn't the feedback that we usually hear from our customers, so we would encourage you to contact the customer service team at help@ohhdeer.com, as they will be happy to hear more details and assist in any way they can. Thank you The Ohh Deer Team

Posted 3 years ago

“Lovely gifts. Unfortunately I only got 4 boxes instead of the 5 that I ordered :(”

Helpful Report

Posted 3 years ago

Hi Ashleigh, We are so very sorry to hear a box was missing from your order upon delivery. Our team would be more than happy to get it resolved for you, just message your order details to help@ohhdeer.com and we can help :) Thank you The Ohh Deer Team

Posted 3 years ago

“Some of the card mix are unusable”

Helpful Report

Posted 3 years ago

Hello Mandy, Thank you for your review. We're very sorry to hear that some of the cards from your order were unusable. A member of our team is going to be in touch directly via help@ohhdeer.com so we can look into this further for you. The Ohh Deer Team

Posted 3 years ago

“I received a mystery bundle of cards from you and was disappointed to find a strong political edge to some of them. Surprised and disappointed.”

Helpful Report

Posted 3 years ago

Hello, We're very sorry to hear that you found the mystery greeting cards set to be disappointing. Please, accept my sincere apologies for this. You are of course more than welcome to return the cards if you wanted. Here's a link to our returns policy. https://help.ohhdeer.com/help/are-you-looking-to-return-or-exchange-an-item-ordered-or-received The Ohh Deer Team

Posted 3 years ago

Ohh Deer is rated 4.7 based on 6,512 reviews