Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,056 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,056 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed to find that although on booking.com etc you can cancel free of charge by the day before the reservation booking this way there’s no refund I booked a night as a surprise but now due to illness with on going hospital treatment we cannot go so have lost the total cost even thought I only booked yesterday”

Helpful Report

Posted 8 years ago

Thank you for your review, although I am sorry to hear that illness will impact your planned stay. As per our Terms & Conditions, which differ from other booking sites due to our specially negotiated packages which offer great value for money, I am afraid that there is no refund due within 7 days on a 1 night stay. My colleagues offered a postponement of your stay for which a small administration fee would be charged, but, as this was not suitable for you, you decided to leave your reservation in place in order to see if friends or family are able to stay in your stead. I do hope that someone else is able to enjoy the stay.

Posted 8 years ago

“Dealt with our queries very happily and efficiently when booking - even returning our phone call to verify everything had been organised to our satisfaction.”

Helpful Report

Posted 8 years ago

“Excellent communication via email, swiftly dealt with all my queries. Very impressed with those I spoke to on the telephone,”

Helpful Report

Posted 8 years ago

“Easy quick booking process”

Helpful Report

Posted 8 years ago

“As always,very easy to check availability and book, emailed hotel direct to make reservations and had a quick response from them. Thank you.”

Helpful Report

Posted 8 years ago

“Very helpful and efficient service. Thank you.”

Helpful Report

Posted 8 years ago

“Good efficient service and very economical offer.”

Helpful Report

Posted 8 years ago

“Almost instantly followed up booking query!”

Helpful Report

Posted 8 years ago

“The website was easy and quick to use. With lots of great deals. Hotels with dinner offers are our favourite.”

Helpful Report

Posted 8 years ago

“We had a mildly strange experience when booking. My wife booked with her email details but with my debit card. The confirmation came through on my email even though my wife swears blind she never gave it out. We phoned up and a lovely sparky lady responded....we were not much wiser after the call but we did have a laugh. Counts for something these days!”

Helpful Report

Posted 8 years ago

“Despite a price increase in the deal offered you managed to persuade the hotel to hold the price. Service second to none. Many thanks”

Helpful Report

Posted 8 years ago

“I always find the best deals here”

Helpful Report

Posted 8 years ago

“Personal advice on the phone. Seemed to have good prices compared to other sites.”

Helpful Report

Posted 8 years ago

“Very efficient service, good deals with clear information”

Helpful Report

Posted 8 years ago

“It's the first time I have used OPL. I will say that my experience so far has been excellent. My booking and subsequent call from your team was very slick and friendly. Thank you”

Helpful Report

Posted 8 years ago

“We have used Offpeakluxury before. Just so easy to book the perfect break.”

Helpful Report

Posted 8 years ago

“Good offers”

Helpful Report

Posted 8 years ago

“Easy to use website...prompt reply and booking”

Helpful Report

Posted 8 years ago

“Excellent assistance and very friendly service”

Helpful Report

Posted 8 years ago

“The agent was very friendly and efficient. As I wanted to upgrade a call was made to the hotel and I received a call back quite quickly. The price for the package seems good value with extras. Email received as soon as the hotel confirmed and this contained all I needed including simple directions.”

Helpful Report

Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,056 reviews