Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,974 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website great prices compared to other sites. Super selection of places I would highly recommend.”

Helpful Report

Posted 4 years ago

“service was first rate and I got my booking done straight away. The member of staff that I spoke to was very helpful and did a good job.”

Helpful Report

Posted 4 years ago

“I looked at this break having seen it on Facebook. It seemed good value for money, nice that it was more or less fully inclusive. Nice location. We've been to Scotlan many times, but mainly on the west coast, so this gives an opportunity to visit places like Scone for its history. The only criticism is that none of the sample menu's worked. I was interested to see what meals would be offered as part of our stay”

Helpful Report

Posted 4 years ago

“The website is easy to navigate, and I like OPL because you can see exactly what package is being offered at each hotel, and each level of room. I must admit they were a bit reluctant to refund my booking last year when the hotel was closed due to covid - I got it eventually but it was a bit slow. Generally I have been very happy with my bookings through OPL and would not hesitate to use them again, and recommend them to others.”

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Posted 4 years ago

“Not used Offpeak before but I must say the lady who took my call (Elaine) was really helpful and knowledgable and so friendly.”

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Posted 4 years ago

“We were bought a voucher and had the hotel booked pre Covid but it was cancelled.OPL extended the voucher so we wouldn’t lose it ,so that was good.Weve rebooked the exact same deal for later this year and had to pay extra.I understand prices change but there was no explanation anywhere which would be useful and may put some off if they see what they consider to be an extra charge.Would have been top marks but for this”

Helpful Report

Posted 4 years ago

Dear Mr Appleton, Thank you for your review. There have been some rate changes with hotels for various reasons which cannot be advised in a blanket response on the website. However we would have been happy to look into any queries you had at the time of re-booking had we been contacted. We're very pleased to hear that your experience with us has been so positive, especially with the extra challenges the last year has given us. We hope you enjoy your stay later in the year. Best wishes, Offpeakluxury

Posted 4 years ago

“A good valued site, some good deals. Due to COVID had to cancel so was give a voucher, able to reuse for a similar weekend but cost me £30 more which was a shame.”

Helpful Report

Posted 4 years ago

“Website easy to use although I did contact Customer Service to ask a question therefore booking completed over the phone. Excellent service.”

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Posted 4 years ago

“Very good and easy to use website. Also everyone I have been in contact with have been very helpful”

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Posted 4 years ago

“Good choice of hotels and various options. Could not find a way of searching anywhere by date rather than area, but maybe I missed something. This would have been helpful as a lot of places have limited availability.”

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Posted 4 years ago

“Best deal Easy to find and book”

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Posted 4 years ago

“Could not log on online but someone took my booking over the phone which was fine except I didn't receive confirmation of booking as was told, but generally a good experience.”

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Posted 4 years ago

“Had to contact re booking. To telephone I had to use an 0333 for which I was charged. I could see no other way of contacting. This is annoying as I have a plan with BT to make 24/7 calls with a fixed pre-payment.”

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Posted 4 years ago

“Very helpful when I had to phone with a query”

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Posted 4 years ago

“I found the website easy to navigate and had no problems with booking system”

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Posted 4 years ago

“Unfortunately due to hotels not being open and off peak luxury working from home it took 5 days before I had a reply to a question I asked! Luckily it was to my advantage.”

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Posted 4 years ago

“Good service surprised at 100%payment up front or 25% non refundable deposit”

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Posted 4 years ago

“Fast easy to navigate and no hassles”

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Posted 4 years ago

“Pretty easy to use”

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Posted 4 years ago

“Caroline was a great help and answered all my questions”

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Posted 4 years ago

Offpeakluxury.com is rated 4.8 based on 5,974 reviews