Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,855 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,855 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello it's confusing for customer when your business has several names. The voucher I was trying to book with is with country hotel breaks. The first two members of you team were not very helpful. It wasn't there fault at least I don't think so but they lacked initiativ we and common sense. Also to tell your customer you are doing your best is not conducive to good business! Hover the next several members on you team seemed more efficient. With better communication and language Slovakia with a smile on there face. This have me confidence that I would get a booking.”

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Posted 1 year ago

Dear Elaine Thank you for your review, although it is very disappointing to receive a 2 star review. We have four primary websites, which are: Off Peak Luxury, Country Hotel Breaks, Cotswold Hotel Breaks and Lakeland Luxury, representing hotels in different regions, with Off Peak Luxury having all our hotels advertised. We feel it makes it easier for the customers if they are looking for a hotel in a specific region or looking for a country hotel. As we are a booking agent with over 240 hotels within our portfolio, we do have to prioritise enquiries in date order to an extent and I can see your enquiry was initially for April and then you subsequently amended the date of arrival to October. Once we received your enquiry, we immediately contacted the hotel regarding availability, as you required a dog friendly room. Unfortunately, the hotel you wanted to book is closed until March, therefore only picking up their emails and voice messages periodically, therefore, it took a little longer to receive a reply from them and get back to you. We can see you now have your booking in place and wish you a pleasant stay. Kind regards, Off Peak Luxury

Posted 1 year ago

“Very helpful and informative.”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“Easy to book with a great discount. It gave the option of choosing twin beds while booking, which was great as I'm coming with a friend and not my husband.”

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Posted 1 year ago

“We spoke to Mary and gave her our requirements. She was very helpful, friendly, and thoughtful. Looking forward our stay.”

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Posted 1 year ago

“Easy to speak to a real person who was very informative who handled our enquiry quickly and efficiently. Thank you very much.”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“What a find! Was looking for something special to celebrate my birthday and this site came up trumps! Easy to use and a great price for what I wanted. Confirmation straightaway from both this site and the hotel - will definitely tell my friends and look at using this again. Couldn’t fault it”

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Posted 1 year ago

“Still waiting for confirmation”

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Posted 1 year ago

“Easy booking and very helpful customer service”

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Posted 1 year ago

“I made direct contact with your staff and they were absolutely amazing! They considered all my requirements made reservations simple and precise. Fantastic service and I will be booking more for the future. Well done!”

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Posted 1 year ago

“Easy to use called the hotel to book parking space really helpful I received confirmation straight away some good information about hotel and good offers prices good”

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Posted 1 year ago

“Website very easy to navigate. Good range of hotels. All clear and informative.”

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Posted 1 year ago

“Excellent helpful service”

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Posted 1 year ago

“Website great- they also very quickly answered a query I had”

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Posted 1 year ago

“I have received excellent service from offpeakluxury.com and would highly recommend to my friends and family. We were a tricky booking of eight people with different requirements and the staff at offpeak went out of their way to accommodate all of us. I spoke to a number of staff including Sophia, Julie, Anne Marie, Toni and Kirsty who were all very efficient and helpful. Well done offpeak !!”

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Posted 1 year ago

“The customer service lady was very polite and professional when taking my booking over the phone.”

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Posted 1 year ago

“I had a location in mind and used Offpeakluxury to arrange, confirm and undertake the booking. Many thnanks to Paula. She was attentive, knowledgeable and helpful. Communications were excellent, querys were adressed, answered and resolved, and the booking followed!”

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Posted 1 year ago

“Excellent yet again. I've been booking for years and the ladies are very friendly and knowledgeable, thank you once again Off Peak Luxury!”

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Posted 1 year ago

“Tge lady I spoke to was very helpful and efficient. This is our first booking with Offpeakluxury . If everything goes to plan we will be back.”

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Posted 1 year ago

Offpeakluxury.com is rated 4.8 based on 5,855 reviews