Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy booking process and excellent and friendly customer service”

Helpful Report

Posted 7 years ago

“very helpful advice when booking on the phone. Excellent customer service[i.e.julie]”

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Posted 7 years ago

“you offer the kind of accommodation and experience that we seek. your staff are courteous, positive, and efficient. you help us access great value deals on high quality getaways. keep it up, and we'll keep coming back.”

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Posted 7 years ago

“Fairly easy to navigate website. Would have liked to know about cancellation policy earlier in process”

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Posted 7 years ago

“Very efficient and speedy response”

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Posted 7 years ago

“The consultant i spoke to was very friendly and efficient handled my enquiry quickly and rang me back promptly.”

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Posted 7 years ago

“The afternoon Tea was fantastic, Dinner was excellent and Breakfast was fabulous, The room was so comfortable and it was more luxurious than a previous stay... I think this plane is under rated”

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Posted 7 years ago

“It enabled us to book at a hotel we first stayed in over 50 years ago at an affordable price offering good value for money and to celebrate my wife's 70th birthday and also our wedding anniversary all within the four night stay.”

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Posted 7 years ago

“Efficient response to my requirements”

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Posted 7 years ago

“I have used Offpeakluxury several times in the past, always booked by ‘phone and found them to be efficient and offer a good service. However, on this occasion my wife tried to make the booking via your website and could not proceed very far as she was asked to provide a password. She found it frustrating that a booking could not be made without opening an account with password,(not necessary on other websites), gave up and booked by ‘phone.”

Helpful Report

Posted 7 years ago

Dear Mr Rodwell, Thank you very much for your review. We're really happy that we've been able to provide you with a good service on your previous bookings. However, we apologise that on this occasion your wife was unable to make a booking online. We do not in fact require the customer to enter a password or create an account to make a booking. We're always on hand to help with any technical queries our customers may have with the website, and we're happy that your wife was able to complete the booking on the telephone. We do hope you enjoy your break, and look forward to serving you again in the future. Kind Regards OPL Reservations

Posted 7 years ago

“Very easy to book what seems to be a very good deal at a good looking hotel”

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Posted 7 years ago

“I have booked with Off Peak before, easy to follow on website & always good service, booked yesterday morning & rang the hotel to reserve dinner when we go, they had already allocated our room to our requests, would definitely recommend them 100%”

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Posted 7 years ago

“Lovely hotel. good staff.lovely suite and good location.”

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Posted 7 years ago

“Easy to book, queries answered. to my satisfaction. Not clear in the advertisement what the £30 was about for the meal.”

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Posted 7 years ago

“Very helpful and pleasant staff. Efficient and prompt service.”

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Posted 7 years ago

“Provided the short break we wanted with no fuss”

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Posted 7 years ago

“I can select an area in which I would like to stay and my required dates and OPL brings up a selection of hotels of a suitable standard that are available and have a suitable package offering.”

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Posted 7 years ago

“I spoke to 2 staff members on separate days. Both were extremely helpful. I originally called in response to a Daily Telegraph promotion, but as I wanted a 3 night stay, the first speaker (Gemma) suggested a direct booking with you might be easier. Itwas also slightly cheaper. After checking my dates, I called back the following day and confirmed the booking. I was very satisfied with the ease of booking, and look forward to our stay.”

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Posted 7 years ago

“Easy booking at a reasonable rate, I could get cheaper but there are all the added extra's.”

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Posted 7 years ago

“You checked if my disabled wife was wheelchair bound prior to booking as theer were a number of unaccessacble area within the hotel if she had been.”

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Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews