Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,047 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,047 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to alterations in our package, after full payment was made months ago, and was given a twelve month period in which to make a booking. We only found out at time of booking dates, that the offer was no longer available. There was no mention at the time of booking, that there could be a change to our package. We feel disappointed that a change of accommodation has had to be made, and cost us more money, for a break that is not of the same standard.”

Helpful Report

Posted 8 years ago

Thank you for your review, although I am sorry that you feel disappointed. I must explain that you purchased a hotel break gift voucher, which is indeed valid for 12 months, however the negotiated offers which we have with the hotels in our portfolio are subject to availability, as is detailed on your voucher. Unfortunately, when you had chosen a date to book your hotel stay for, the offer detailed in the voucher had been changed. We asked the hotel if they were able to offer the original package, but unfortunately they could not. The full value of your voucher can be used towards a stay at any hotel and on any package on our website should the original offer no longer be available, as was the case with the voucher you purchased. In order to complete a purchase, a box must be checked to confirm that the Terms & Conditions of our website have been read and understood; these are reiterated on the voucher itself. I do hope that this is helpful, and clears up any confusion. I hope that you both enjoy your stay. Warmest wishes, Offpeakluxury

Posted 8 years ago

“easy to book and great offers”

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Posted 8 years ago

“Pleasant staff and efficient”

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Posted 8 years ago

“Quick and easy to use and navigate”

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Posted 8 years ago

“We were very pleased with the price of the hotel and the inclusion of champagne, dinner and breakfast was 1st class.”

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Posted 8 years ago

“The deal was really good deal.”

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Posted 8 years ago

“The information given over the phone came from someone who was knowedgeable, patient and polite.”

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Posted 8 years ago

“Phone contact Stacey pleasant, helpful & efficient.”

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Posted 8 years ago

“Easy to book”

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Posted 8 years ago

“I wanted to get away at short notice. Website user friendly but as an older person I like to speak to someone. The person I spoke to was very helpful, friendly and enthusiastic and handled my booking very well. Thank you.”

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Posted 8 years ago

“Very easy website, totally people friendly”

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Posted 8 years ago

“Excellent telephone customer service”

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Posted 8 years ago

“Excellent, efficient service. Booked the hotel I wanted at short notice.”

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Posted 8 years ago

“Offpeakluxury had the best rate available for my stay. Applied online and the booking was confirmed by email within about 30 minutes. My subsequent email enquiry was also responded to very quickly. Looking forward to my stay.”

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Posted 8 years ago

“Communication absolutely brilliant will definitely use again and recommend”

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Posted 8 years ago

“Very helpful and interesting comments from your receptionist, who had actually stayed at the chosen hotel. Good range of information offered.”

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Posted 8 years ago

“It was easy to book friendly help nice to have a package for paying upfront”

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Posted 8 years ago

“Friendly greeting, wanted to help made the reservation for us and called back to confirm. Went through the details of the reservation. A very pleasant experience.”

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Posted 8 years ago

“Friendly afficiant service”

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Posted 8 years ago

“Friendly staff member, explained everything I need to know.”

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Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,047 reviews