Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,056 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,056 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit disappointed at I cancelled 3 days after booking as it turned out I get a complementry room for out 1st anniversary and got charged £35 To cancel. It's likely that someone else will 're book this room due to time scale”

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Posted 8 years ago

“Quick and easy booking process although I Thought I was booking direct with the hotel”

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Posted 8 years ago

“This is difficult - even more because you are asking me to say how OPL "made me happy", as if you want a certain answer rather than the facts. First of all, Victoria has been very good. She's helpful, polite, persistent, and has a good grasp of the details; and if she gets impatient she doesn't show it. But my booking experience has involved not just OPL but also the hotel. The problems have been partly because I'm not dealing directly with the hotel but through a third party; and partly, I think, because the hotel appears to be rigid and inflexible. Maybe the experience of OPL and a different hotel would be better. So I hope the group for whom I've been organising a weekend break will enjoy it, and at the price it certainly should be enjoyable. But on another occasion I would want to deal directly with the hotel, and therefore would not use OPL.”

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Posted 8 years ago

Firstly I would like to thank you for the feedback you have given on the service provided by Victoria which I must say is very well deserved. Victoria has spent a considerable amount of time dealing with your rather complicated group reservation to ensure this is arranged to your satisfaction. This is something we at OPL pride ourselves on. Initially you were unsure as to where to stay, so Victoria searched our portfolio of hotels and forwarded various options to you to consider. Once a decision had been made a suitable package was negotiated with the hotel. I would like to point out that the package booked is not one that could have been obtained direct and therefore offers better value for money. Due to the strong relationship we have with our hotels we were also able to offer some flexibility to suit your requirements. Should you have any queries we are happy to handle these on your behalf and we will be in touch again closer to your arrival date.

Posted 8 years ago

“Offered us a very good package deal.”

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Posted 8 years ago

“Found the web site by chance , saw that they had a great offer for the hotel that I wanted . Answered my questions very quick by email. Phoned the next day to book and change date of arrival . The person I spoke to was very polite and helpful ,will be using the web site again .and will tell friends and family about it also . Regards Lee Sharpless”

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Posted 8 years ago

“Great Deal at a great venue.”

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Posted 8 years ago

“Staff very pleasant and helpful”

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Posted 8 years ago

“Quick, easy to use, efficient responses from hotel.”

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Posted 8 years ago

“The offer was market beating and the question I asked on booking was answered straight away by both email and phone, very efficient and very polite.”

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Posted 8 years ago

“Easy to use site good choice of hotels”

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Posted 8 years ago

“Easy to use website. I telephoned to make the booking and the person I spoke to was very pleasant and helpful. Hope to use Offpeakluxury again.”

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Posted 8 years ago

“Easy to use and lots of choices”

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Posted 8 years ago

“Easy enough and facts and reviews make for a hopefully pleasant stay”

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Posted 8 years ago

“Very good service on telephone, contacted hotel twice to reserve requested room.”

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Posted 8 years ago

“I would have liked to give you a 7 if possible as the service you provided was outstanding! Yes, not very good, not excellent, but outstanding! Could not have asked for more or be even happier. Thank you so much!”

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Posted 8 years ago

“Easy site to move around . Good descriptions of hotels with useful reviews advice supplied on booking restaurant and what local things to see and do.”

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Posted 8 years ago

“Found a deal on here much cheaper than booking.com. I called up regarding it and both of the ladies I spoke to were so friendly and incredibly helpful, really lovely company, I've already recommended them to friends.”

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Posted 8 years ago

“Wood hall hotal in werthby rooms need up grading found are room only to be a 3 star”

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Posted 8 years ago

“Very quick and informative process. I asked if the stay could be made special as it will be our Ruby wedding anniversary and this request was forwarded to the hotel”

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Posted 8 years ago

“Quick response to my call. A very pleasant and efficient lady made the booking”

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Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,056 reviews