Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,044 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,044 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the option to look online and also to book a reservation by phone. The transaction was easy, and I was able to amend my booking without any hassle. The representative I spoke to was very knowledgable and very obliging.”

Helpful Report

Posted 7 years ago

“The member of staff was very helpful and friendly”

Helpful Report

Posted 7 years ago

“It was difficult to realise that you had taken over when I entered the Hotels Website. You demanded full payment immediately before carrying out the booking whereas I would have expected a deposit. I have no doubt that you are charging for your "services" which I am sure the hotel could have performed if you had not inserted yourselves. Suffice it to say I don't want to hear from you after my stay at the hotel.”

Helpful Report

Posted 7 years ago

Dear Mr Pelham, Thank you for your review, although I am sorry you confused our website with that of the hotel's direct website. Our branding is clearly shown on all pages of our website, and we have telephone lines manned 7 days a week until 10pm should you have any queries with which we can assist. We do charge a booking fee on some of our hotel stays - this is always included in the price which is given before you start making your reservation, ensuring that our pricing is transparent with no hidden fees added at the end of the booking process like some other agents. The offers with the hotels in our portfolio offer excellent value for money - so much so that we offer a Price Match Guarantee should you find the same offer for less than you paid when booking through us. I'm sorry that you don't feel you would like to hear from us after your visit, but we hope that you have a marvellous stay at your chosen hotel, and enjoy all the inclusions offered in our package. With warmest wishes, Offpeakluxury

Posted 7 years ago

“Uncomplicated and swift booking with instant confirmation - what more could you need ?”

Helpful Report

Posted 7 years ago

“A quick and clear response to my booking inquiry”

Helpful Report

Posted 7 years ago

“Easy to book, good service.”

Helpful Report

Posted 7 years ago

“Instant response to my search for appropriate accommodation for a special family occasion.”

Helpful Report

Posted 7 years ago

“I just can't believe how good the deal was! We stayed at South Lodge Hotel, a fantastic break away with all sorts of additional treats. The team at Offpeakluxury were very helpful and responsive throughout, reserving dining times and the like. We were treated extremely well throughout, highly recommended”

Helpful Report

Posted 7 years ago

“Helpful member of your staff.”

Helpful Report

Posted 7 years ago

“I had difficulty with booking on the website so phoned the booking line, spoke to a very nice woman and got my booking fixed quickly and easily”

Helpful Report

Posted 7 years ago

“Very easy and straightforward website”

Helpful Report

Posted 7 years ago

“First time to use them having seen offer in Daily Telegraph made on line booking but then wanted to check something so phoned lady very quick to answer and dealt with the enquiry very well. Will look to use the company again as always looking for breaks.”

Helpful Report

Posted 7 years ago

“easy to use & quick”

Helpful Report

Posted 7 years ago

“Refreshingly prompt response to my phone call(s). Very polite, friendly and patient with handling my enquiries and quick and efficient in making the final booking.”

Helpful Report

Posted 7 years ago

“The lady on the phone was very helpful and could not do enough for me”

Helpful Report

Posted 7 years ago

“Very helpful.”

Helpful Report

Posted 7 years ago

“It showed me the types of hotel I was looking for , narrowing the search so I could find what I was looking for easily and more quickly . It offered an unmatchable deal too .”

Helpful Report

Posted 7 years ago

“Easy to book and use”

Helpful Report

Posted 7 years ago

“Good service, including evenings”

Helpful Report

Posted 7 years ago

“We had a lovely 2 night stay in a very luxurious suite at Matfen Hall. Beautiful surrounding. Our room overlooked the golf course and was stunning.....helped by fantasic weather!”

Helpful Report

Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 6,044 reviews