DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,751 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,751 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not happy with my windscreen wipers as they keep coming apart”

Helpful Report

Posted 8 years ago

Hi Jay, Sorry to hear this - however, we would always encourage a customer to contact us directly rather than leaving a review and this being the first we know of a problem. We would always appreciate the chance to discuss and resolve the issue before any feedback is left. Please email us to discuss the issue further, we may be able to come up with a solution and if not, we'll offer our returns service so you can receive a full refund sales@npautoparts.co.uk Kind regards,

Posted 8 years ago

“Ordered parts online as advert implied they were in stock and would be delivered within 2/3 days, however had to wait until np autoparts supplier delivered parts to them a further 10 days later. Would not have ordered parts if I had known this. Also company website only provides contact by email. Phone number supplied by third party search does not exist or is invalid.”

Helpful Report

Posted 8 years ago

Hi Ian, Many thanks for your review - any feedback is much appreciated. What you have missed from this review was that all listings for Thule products do have a note to state that the items will be dispatched within 3-4 days - delivery is then 2-3 working days from there if Royal Mail is selected at checkout, or 1-2 working days with Parcel Force. We add this note so a buyer can be informed that the items will take a few days to be shipped (as they are ordered in from Thule directly) - however, if this note is missed, it is beyond our control. However, we do appreciate that there was a further delay with your particular order. We did email you to let you know of this unfortunate delay (caused by Thule) but we did not receive a reply to this email. We shipped the item as soon as we could and it was a very rare and unfortunate set of circumstances that led to this order being delayed. We apologise for any inconvenience this may have caused. That being said, we do strive to keep the buyer informed if there are any unexpected delays and we did send an email on this occasion and tried our best to get the item to you as quickly as possible. Kind regards,

Posted 8 years ago

“when product says 48 hour delivery it should be. all in all it took a week so it took you 5 days before you sent product”

Helpful Report

Posted 8 years ago

Hi Michael, Many thanks for your review. We do apologise that it took an extra couple of days to dispatch your item. Haynes manuals are ordered in from our supplier and so we have a note on the listings for these items that they will be dispatched within 24 hours of your order being confirmed. Unfortunately our supplier let us down on this occasion so the item was dispatched after 3 working days, rather than 1. We apologise for any inconvenience caused by this issue. Kind regards,

Posted 8 years ago

“Simply a dreadful product. Problems were as follows; 1. Flimsy plastic and broke where screw goes in. 2. Plastic so soft that screws were cross threaded brand new from the box. 3. Product didn't fit so had to sand metal of one metal part to make it fit. 4. Wing mirror backing cover doesn't click on firmly like original. 5.When plugged in and tested it didn't turn left or right properly and when it finally did it blew a fuse. 6. Mirror had an uneven spot on it which slightly changes image. This product was so bad that I ended up using the original wing mirror and used the new NP on for parts only. On the other hand correspondence was very good.”

Helpful Report

Posted 8 years ago

Hi Cristina, Many thanks for your review - Reviews.co.uk is based on the merchant, meaning that the review should be providing feedback for the service received rather than focused on the product. However, we do understand that the product is very much part of the overall service and transaction. We're sorry to hear of the issues you've faced with this item - we would usually be able to offer a return for a full refund if the customer is not happy with the item but as you've said, you have sanded down part of the metal and also then used the part for spares. We cannot unfortunately accept a return/issue a refund if the part has been modified in any way - we can only offer this when the part is in as new condition, so it can then be returned to our supplier for their investigation. You've mentioned the adjustment was not correct and then the item blew a fuse - this does sound more like the item was not correct for the vehicle it was purchased for. There are quite a few different types of mirrors available for Transit models, with different electrical connections, so this is a possibility. If the incorrect mirror is attached to the electrics in the vehicle, it will probably not work as per the original and may cause a fuse failure. However, without having the full details and the part returned to us, we cannot tell whether the part was ordered correctly or if the wrong part was sent out, or if any other reason has caused the issue. This is why we would always encourage a buyer to let us know as soon as they encounter the issues rather than letting us know via a review - as we could potentially prevent any further issues with this part. Unfortunately now, we will not be able to do so. We have sold dozens of this unit without any issues - however, we will ask our supplier to check their stock for any signs of problems. We're sorry that the transaction didn't work out on this occasion. Kind regards,

Posted 8 years ago

“I have yet to revives my goods I purchase on 4 October I am not impress with the sercive”

Helpful Report

Posted 8 years ago

Hi Lee, Sorry to hear this - although we would always encourage buyers to contact us directly rather than leaving a review. We can then try and resolve the issue before any feedback is left. We are a little confused that the order has not arrived with you, as the tracking information is showing that it was delivered on 8th October (at 14:02) and signed for by a Miss Hannington. Please email us asap so we can discuss the issue further (sales@npautoparts.co.uk) Kind regards,

Posted 8 years ago

“quality of car seats was very disappointing, elastic snapped without out even stretching so could not fit covers properly, will be sending them back to you and hope for a full refund. thanks sarah”

Helpful Report

Posted 8 years ago

Sorry to hear you were not happy with these covers. Walser covers are regarded as one of the best in the market, and we have found the quality to be greater than rivals we have stocked. As a company we are always happy to offer free returns when customers are not happy with their order. I will send over details by email now. Kind Regards Neil Parker

Posted 8 years ago

“I haven't actually received the goods yet as Parcelforce cannot locate my house. Strange really as we get letters delivered every day by the same company.”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this. Parcel force are the delivery company, not royal mai lwho bring your letters, so may be a driver that has not been to you before. I have looked at your road and it is all house names. Some are not easily visible so think this is the issue. I have just emailed you as we have no contact number. Once i have this I can ask parcel force to call you and get further address details. Kind Regards Neil

Posted 8 years ago

“Very poor service, part fits where it touches - useless. It also took too long to arrive. Will not use them again and would advise others to think carefully before doing so. Ian Wood Oldham Greater Manchester”

Helpful Report

Posted 8 years ago

Hi Ian, Sorry to hear of this issue. If the item is not fitting as you expect, you do have the right to return it to us and we can provide details so we cover the return costs if necessary. In terms of the delivery time - the order was received over the weekend (Saturday 5th) and our operating hours are Monday-Friday, so dispatch will be delayed during non-working periods. The website listing does state orders are usually dispatched within 48 working hours of the order being received (the item was dispatched within this time - Tuesday 8th) and as Royal Mail 2nd class was chosen as the delivery method, delivery is then 2-3 working days. Therefore, if the item arrived by Friday 11th September it was within the estimated delivery time. We have very positive feedback and review scores so we would encourage customers to consider the overall verdict when choosing whether to order via our website or other stores (eBay/Amazon etc). It is unfortunate you faced these issues but we did not receive any communication from you before the review was left so have been unable to provide any advice or support until this time. Please do let us know if you wish to arrange a return (this can be done within 30 days of the order date) - sales@npautoparts.co.uk Kind regards,

Posted 8 years ago

“Product that I have paid for has not arrived that I am aware of - so clearly not best pleased.”

Helpful Report

Posted 8 years ago

Hi William, Sorry to hear this - although we would always encourage our customers to contact us directly when there is an issue with delivery, so we can look to resolve the issue before any feedback is left. We will email you separately to discuss in more detail and find out what has happened. Kind regards,

Posted 8 years ago

“The part..although looks like the original is impossible to fit properly on the car. I have tried several times to get the spring that holds the light unit in place to 'click in' to the recess but has refused to do so. Any more force will most likely break something else..rendering my purchase useless. My car is still without a nearside indicator because of this problem. A disappointing and wasted £13. If you would like any positive feedback, please either reimburse me or send me a replacement part. G.Evans”

Helpful Report

Posted 8 years ago

Hi Gareth, Sorry to hear this - although this is the first we have heard about this issue. We would always ask our customers to contact us directly when there is an issue, rather than using Reviews.co.uk. We have sold a fair amount of these indicators without any issue as yet so please do email us to discuss further - sales@npautoparts.co.uk We can look into this further for you and see if we can offer a solution. If not, we can offer our freepost returns label so the item can be returned for a full refund - meaning there's no waste of money! Kind regards,

Posted 8 years ago

“I need to replace a guys right wing mirror after hitting it and I thought your parts were genuine ford parts. I just got a message from the guy as he received the mirror but the arm is longer than his one and he said the quality is cheap. So now I have to somehow pay for another authentic ford part... Are your parts official for parts ? Please advise ?”

Helpful Report

Posted 8 years ago

Hi Tara, Many thanks for your review. Our items are clearly advertised as aftermarket, replacement parts. We do not state anywhere that they are original parts. That being said, the items should of course be of the same high standard as the original parts and the huge majority of customers will not be able to tell any difference between the original and replacement units. In terms of the arm length this was customer error, as the Transit mirror units come in different lengths(Short, Medium and Long). If the one purchased has a different length arm to the vehicle's, the wrong unit has been purchased. We have already emailed to provide returns details. Kind regards,

Posted 8 years ago

“i had to pick my car from drop down menus but when item arrived it still didn't fit my car. apperently there were measurements in the ad but where do you measure from inside the car and who measures there car when the company tells you it will fit. offered a free return but that's too much hassle (getting time of work to go to the post office, loss of pay which is part of any refund). if it was right in the first place i'd either not bought it or i'd be happy with a fitting one.”

Helpful Report

Posted 8 years ago

Hi Steve, Sorry that this item did not fit your vehicle perfectly. It is a universal item and as such, we list for almost every make/model as it is a one-size-fits-all. However, we do also include the measurements so the customer can double-check before purchase. This is standard for any universal item online. We would always advise customers to check measurements or further information in our listings, whether the items are universal or made to fit. We have offered a free return but if you choose to not use this system, that is up to you. Many Post Office counters are open during lunchtimes or weekends so this can be done outside of work hours. In fact, we have checked and there is a Post Office counter within 200 yards of the delivery address! If you do source an alternative, we would advise checking any measurements on listings or purchasing a tailored boot liner, so it is made to fit your specific vehicle. Kind regards,

Posted 8 years ago

“got wrong part no help to find right part terrible site”

Helpful Report

Posted 8 years ago

Hi Derek, Sorry to hear this - we have offered our returns system so the incorrect item can be returned for a full refund. However, please note that we have sold dozens of this unit without any issues regarding the fit, so we are unsure of why this would not be correct for your Focus C-Max, as long as it fits the description of between 2003 - July 2007. Your email to us wasn't very clear on this so we offered our returns service so you could return the part at no cost and receive a full refund. You didn't reply to this or mention in the first email that you would require any further help. Please do email us if you wish to discuss further (sales@npautoparts.co.uk) Kind regards,

Posted 8 years ago

“Bought a mat for the inside of my truck, in the photo they look ok, it has arrived, sort of fits but not very well, is shiny like cheap PVC stinks of industrial plastic and Is just of a poor standard in general. Sorry for poor feedback but you did ask the question. John Pettit.”

Helpful Report

Posted 9 years ago

Hi John, Not a problem, we do appreciate any feedback whether positive or not. The rubber mats will sometimes have a strong smell but we would suggest airing them before using them in the vehicle. Sorry to hear that the mats do not fit very well - the template is cut from the original manufacturer's mats so should be correct. If it doesn't fit very well, please do send us some pictures so we can ask our suppliers to investigate further (sales@npautoparts.co.uk) Kind regards,

Posted 9 years ago

“said covers were for ford ka. didn't fit front seat covers have slits both sides as if for arm rest. very disappointed with them. nothing to clip the elastic bits together to hold covers in place I have put them on my other car a Peugeot partner only to save me having to send them back”

Helpful Report

Posted 9 years ago

Hi Lynne, These seat covers are advertised as universal covers, with a note that they are suitable for Ford models. They aren't listed as specifically tailored for a Ford KA. The slits both sides are in fact for side airbags, a very important safety feature that many vehicles now have. They don't affect the fitment on vehicles that do not have this feature - this information is included in the eBay advert and images, so could have been checked before purchase. There should be clips included with the set - these are very commonly stored inside one of the headrest covers so this may have been missed when opening the parcel. If not, we would happily send some replacement clips. We do accept returns and could offer a hassle-free, freepost return if you wanted to get a refund for these covers. Kind regards,

Posted 9 years ago

To follow up to this review, we have now sent through some replacement clips as requested by the buyer.

Posted 8 years ago

“Sorry have not received goods yet”

Helpful Report

Posted 9 years ago

Hi David, Sorry to hear this - however we would ask that customers contact us when there is a postage issue rather than leaving a review. We're always happy to look into this and find out what has happened. We will contact you separately and resolve this for you. Kind regards,

Posted 9 years ago

“We ordered an ariel for a Renault Clio 02 plate and this said that it fitted the car. When it arrives the arial said it was universal but it had a much larger thread. The product is no good and certainly not fit for purpose. I would be very wary of the descriptions for products on the website as the one for this product was definitely wrong. For a low cost item like this will I return it ? Probably not as it will cost me half the cost of the product. Will I buy from this website again ? Probably not!”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear this - we do offer freepost returns so we will email you the details. We do understand some confusion can be caused by universal fit items and we do try and display this where necessary. In this particular case, the size of the thread is listed in the product description (6mm) so we would hope this is checked before purchase. Kind regards,

Posted 9 years ago

“Very disappointed with your company you have no telephone number for customers to contact you.”

Helpful Report

Posted 9 years ago

Hi Arif, Sorry to hear this - we are an online company so we provide support via emails and live chat. However, we do appreciate that some customers prefer a telephone conversation. Please note that we have yet to receive a reply to our email dated 19th March so we have been trying to resolve the issue you had with the roof bars but have not received a reply. Kind regards,

Posted 9 years ago

“I purchased windscreen wipers for my Qashqai. They came with a bag of adapters, none of which fitted. i sent an e-mail about the problem but I have not received a reply. My Wife has since purchased correct wipers from a local "Go faster" spares shop, Also much cheaper.”

Helpful Report

Posted 9 years ago

Hello Mr Potter, Sorry to hear you were unable to find the required adapter in our blades. We have checked all our email systems and have not received one from your order, please can you let us know which email you sent it to and which date so we can check again. The blades you ordered needed clip C which we note for you on the delivery note and invoice. If this was missing we would always replace it. Blades locally may be cheaper, but i assume they are a different brand? there can be a massive quality difference and we could offer cheaper blades, but they would not last or work as well. As you now have new blades we are happy to take your ones back for a refund. I will email you the details. Kind Regards Neil

Posted 9 years ago

“Hi Guys your company maybe first class but unfortunately on this occasion I still have not received the manual I ordered despite contacting you 5 days ago which gave you plenty of time to respond by sending another item, my vehicle is VOR and time is money.I suggested an alternative company for your deliveries which is quicker tracked and cheaper than the PO but I was told we don't have a account with them,well Einstein open one its not rocket science.”

Helpful Report

Posted 9 years ago

Hi Tim, Sorry to hear the item has not arrived as yet - it was shipped on 2nd March via Royal Mail 2nd class (the delivery method chosen by yourself when ordering this product). As Royal Mail do not provide tracking details, we cannot trace the delivery. Also, Royal Mail set a 14-day period for any item to be considered lost, so we can take action after this period has elapsed. Unfortunately, we don't have an account with the courier you had recommended but this is irrelevant I'm afraid, as you had chosen Royal Mail 2nd class delivery when ordering. We can look into alternative delivery methods for future sales but this would not have an affect on this specific delivery. As Royal Mail set the 14-day period for lost items, please let us know by 16th March whether the item has arrived or not, and we can take further action. Kind regards,

Posted 9 years ago

DriveDen is rated 4.8 based on 19,751 reviews