DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,771 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,771 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered a black wing mirror cover for a nissan qashqai and received a GREY one which i will have to send back now.”

Helpful Report

Posted 9 years ago

Hi, Both the black and grey we sell need to be sprayed for the car. This detail is in the advert clearly. They are not metalic black to match the car. You are welcome to return the item to us for a full refund. I have emailed you details. I feel the review is very unfair in light of this. Kind Regards Neil

Posted 9 years ago

“Product was overpriced was charged £52.24 paid with Amazon then found i could have got the exactly the same product on Amazon itself also with Free P&P for £39.00 feel i was Ripped off will not use NPAutoparts again”

Helpful Report

Posted 9 years ago

Hi Daniel, Sorry to hear this - however, we do feel this is an unfair review given that you chose the price to pay with us and so did not adequately research the best deal. We would always encourage customers to search around for the best deal on the internet and particularly Amazon, where prices are constantly changing. We do try and offer the best price we can on all our items and this would preferably be lower than our competitors. We are usually able to do so, however Amazon can be a very cut-throat marketplace, with some listing items for extremely low prices that we cannot match. However, customers do have a choice and so if you paid the amount as listed by us, this was your choice. We do accept returns, so you could return the bars to us and purchase the set elsewhere - but please note that the return postage would be at your own cost, as there was nothing wrong with them or our listing. Kind regards, Rob

Posted 9 years ago

“Chap crap mirrors dont work”

Helpful Report

Posted 9 years ago

Hi, We're sorry to hear you are not happy with the items received - however, this is the first we have heard of this complaint, as we have not received any communication via eBay messages or email. Please email us to discuss the issue and we'll see if we can do anything to help. We do offer a simple returns system so if they are not correct, they may be able to be returned and refunded. Kind regards, Rob

Posted 9 years ago

“Car covers, were listed as universal, however, specifically to fit my car. Received in good time however, did not fit, total waste of money!!!!!!!”

Helpful Report

Posted 9 years ago

Hi Angela, Sorry to hear the seat covers did not fit the vehicle. They are a universal set and should be fine for the vast majority of vehicles. However, there are rare cases when the covers won't fit the vehicle in question. We offer a simple returns service and have emailed you the details separately, should you wish to return them for a refund. Kind regards, Rob

Posted 9 years ago

“Still not received yet, despite getting emails from parcelforce24! And a landline text message at 12.10am last Friday. Not impressed so far”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear this. I have checked your tracking to see what has happened. Your order was made on the 20th. We posted the order on the 20th. Parcel force attempted delivery on the 21st. As you were not in they delivered to your local post office and advised you of this by card and message. We email tracking numbers to customers, so that anytime during delivery you can check the whereabouts of your order. If you are unable to locate your parcel at the local post office please contact us and we will raise the issue with Parcel force. NP Autoparts.

Posted 9 years ago

“i am not happy cose that cable I by I no working with my sub woofer if is passively sand me witch one is proper for my AUDI A4 2007 convertible I have boos sound system Bilt in my car I can return back old one thanks”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you are not happy with the item. We can offer our returns system and we'll email you the details. Kind regards, Rob

Posted 9 years ago

“Purchased what I thought was a Citroen Saxo car aerial, upon receipt the first thing I noticed was the words "universal aerial". When attempting to fit said aerial the holes and stubs didn't line up so it is now letting in more water than the previous aerial did.”

Helpful Report

Posted 9 years ago

Hi John, Sorry to hear the aerial is not as expected, it is a universal aerial but is recommended for the Saxo model by our suppliers. We do accept returns, so please contact us if you would like to do so. Kind regards, Rob

Posted 9 years ago

“Item doesn't fit my car, despite the description stating that it will. Hooks missing from the box. Poor quality item. No response from the seller regarding return/refund.”

Helpful Report

Posted 9 years ago

Hi Kate, Sorry to hear of this issue - however, we have not received any communication from our via eBay messages or email. We will email you to discuss the issue and can accept a return on any item that a buyer is not happy with. Kind regards, Rob

Posted 9 years ago

“This item was bought using the specific drop down selection for a 1997 Audi D2 4.2 Quattro. It did not fit until the existing brackets were bent to allow the larger replacement item to be attached & is consequently loose. Also the enclosed instructions & wiring diagram were rubbish & it is only because my partner is a handy sort of chap that the item was fitted at all”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you had fitment issues with this aerial. These are for the Standard A8 and may vary slightly on a sports model such as the 4.2 We list these based on info from the aerial manufacturer. Every effort is made to ensure correct data is used, however there is always possibility of small errors. We have a full freepost returns system, so once items like this are received and look incorrect, they can easily be returned for a full refund. Kind regards NP Autoparts

Posted 9 years ago

“Sent wrong size hub caps”

Helpful Report

Posted 9 years ago

Hi Stuart, Sorry to hear this - we have sent an email to discuss this issue but have not received a reply as yet. Please contact us so we can resolve this issue as soon as possible. Kind regards, Rob

Posted 9 years ago

“Placed an order on 25 October and had a email confirming order saying delivery in 3-5 working days. Now on 23 November as yet not received them.”

Helpful Report

Posted 9 years ago

Hi, Our system shows you placed your order on 17th November, not 25th October. However, if you haven't received the item yet we will send you an email to discuss the issue and get this resolved asap. Kind regards, Rob

Posted 9 years ago

“No holes for seat belts so wS have to purchase a new set. Says for Nissan juke but don't fit mine. Well they do without the seat belts. Very disappointed”

Helpful Report

Posted 9 years ago

Hi Sara, Sorry that you were not happy with the seat covers. As they are a universal set, they would not come with preset holes for seat belts/isofix etc. As you can imagine, they need to be able to fit a variety of vehicles so customers are recommended to make small incisions to let any fittings through. As you have indicated, they do fit the vehicle's seats but do not allow the seat belts through. We have emailed you separately with our returns information if you wish to return the item. Kind regards, Rob

Posted 9 years ago

“Received the item on time but it is the wrong one stated for my car seat Alhambra reg r597 PDP so wasted my money”

Helpful Report

Posted 9 years ago

Hi Joe, Sorry to hear the item does not fit correctly. We will email you with our returns details, as we are always happy to refund customers if the item is not correct and once it has been returned to us. Kind regards, Rob

Posted 9 years ago

“I purchased a n/s rear bulb holder and was sent a drivers side bulb holder. Uninmpressed.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you received the incorrect item. We will email you our returns details so this situation can be rectified asap. Kind regards, Rob

Posted 9 years ago

“sent an email requesting my part be exchanged as faulty with no reply”

Helpful Report

Posted 9 years ago

Hi, Sorry, we do not appear to have received this email I'm afraid - can this be resent to sales@npautoparts.co.uk - we can then discuss arranging an exchange Kind regards, Rob

Posted 9 years ago

“I ordered a wing mirror it arrived cracked”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear the item has arrived damaged - we haven't had any communication from yourself regarding this issue and we would always encourage customers to contact us if an item arrives damaged or broken. We will send through our returns request email from our system, this will contain a link to our online returns form, should you wish to return the item for an exchange or refund. Kind regards, Rob

Posted 9 years ago

“Ordered a set of Porsche 997 (2007) carpets, but when they arrived, the passenger side didn't fit! So I've sent the back.”

Helpful Report

Posted 9 years ago

Hi, sorry to hear that the mat didn't fit as required. We wouldn't normally accept a return on a made-to-order product such as tailored mats as we can investigate what has happened when a product does not fit and would encourage all customers to contact us before sending an item back. We would have asked for pictures of the mat within the vehicle so our supplier can investigate what has happened, as the Porsche 911 comes in so many varieties that there is a possibility that the incorrect mats were ordered or dispatched. However, this will now not be possible so we'll look forward to receiving the returned mats. Rob

Posted 9 years ago

“Still havent received my item yet , not sure was it pisted at all, usually anything royal mail 1st class I receive next working day”

Helpful Report

Posted 9 years ago

Hi, The item was shipped on 19th September via Royal Mail 2nd Class delivery so there would appear to be a delay with delivery. We would always encourage customers to contact us directly when an order is not received so we can investigate what has happened - we will send you a separate email so we can work out what has happened on this occasion. Kind regards, Rob

Posted 9 years ago

Hi, A new order was created and a replacement item sent through, so we hope that it has arrived and this has resolved any issue. Kind regards, Rob

Posted 9 years ago

DriveDen is rated 4.8 based on 19,771 reviews