DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.84

4.8 Rating 20,812 Reviews

98 %

of reviewers recommend DriveDen

4.8

Based on 20,812 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problems with yodel’s delivery system. Handover from courier delayed.”

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Posted 2 months ago

“Great advice and inr3i”

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Posted 2 months ago

“Paid for next day delivery and item arrived four days later, i believe this was an issue with the delivery company rather than Driveden.”

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Posted 2 months ago

Apologies, it seems that there was a delay with DHL. We will of course refund your next day delivery fee

Posted 2 months ago

“I bought a set of roof bars after approaching this company for advice. They were kind enough to give it. The roof bars were delivered, well packaged and about on time but the cardboard was absolutely sodden - completely wet through. On fitting the roof bars I noticed that the angles they attached to the car were quite skew wiff, so attaching say a bike carrier would be less than optimal as the curve of the roof meant that the bars were not level. I would have thought that, as dedicated roof bars for this car, that would have been thought of.”

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Posted 6 months ago

HI Martin. The roof bars are designed to match the curvature of the roof. This is designed to increase rigidity. Please contact us directly if you have any further concerns. Kind regards. Matt

Posted 6 months ago

“Bits missing in box There should have been protection covers for these”

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Posted 7 months ago

Hi Susan. Looking at you pictures, there are no parts missing. There is no need to put anything between the bracket and the paintwork as the bracket is coated in rubberised paint to protect the vehicle. Doing so will void any safety guarantee. Please remove and reinstall. Hope this helps Kind regards.

Posted 7 months ago

“Took too long to arrive in time for our camping trip”

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Posted 10 months ago

Hi. Really sorry to hear that your order was not delivered in time due to delays with the delivery company. You are free to return the bars for refund if no longer required. Kind regards.

Posted 10 months ago

“Express delivery should mean express delivery, if the courier that you use cannot offer this service then you sould use an alternative courier. To order pm on a Thursday and not recieve until pm on the Monday is not express.”

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Posted 11 months ago

Hi. As advertised next day orders need to be placed before 14:00 on the day before. As your order was placed at 20:00 on a Thursday, it was dispatched on Friday and delivered on the next working day (Monday). I hope this clears things up. Kind regards.

Posted 11 months ago

“DriveDen were great. The problem was the goods were “dropped off” at the wrong address. When I enquired it was left to me to try to find the door it was delivered to. After searching all around my neighbourhood I found my parcel still outside and thoroughly soaked. The old lady living at the house knew nothing about the parcel and it had just been left there. Very poor service by the courier”

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Posted 1 year ago

H Rob. Really sorry to hear of the issue with your delivery. We have reported this to the courier and raised an official complaint. Please contact us directly before your next order for a discount. Apologies once more. Kind regards.

Posted 1 year ago

“Ordered windscreen wipers for my Levante. Everything was fine with the ordering process, delivery time, etc. However, when they arrived they didn't fit - the tool they use to identify the wipers you require based on your vehicle registration doesn't work.”

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Posted 1 year ago

Hi. Sorry to hear that. We get all of our fitment information directly from Bosch so should be correct. However, the customer is still prompted to check that you have the correct type of fitting as this can differ between vehicles of the same model. You are free to return these for refund. Kind regards.

Posted 1 year ago

“Delicious too long”

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Posted 1 year ago

“Wiper blade adaptor broke easily when struggling to fit the blade to the vehicle.”

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Posted 1 year ago

Hi Sean. Sorry to hear that. Please get in touch with us directly so that we can get this sorted for you. Thanks.

Posted 1 year ago

“I paid extra for next day delivery for 30th December. The roof rack arrived on 2nd January.”

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Posted 1 year ago

Hi Paul. Really sorry to hear of the delay to your item. Please bare in mind the delays experienced by couriers over the christmas period. We will of course refund your next day delivery charge. Apologies again for the delay. Kind regards.

Posted 1 year ago

“Skoda yeti roof bars, good and solid once installed, but the instructions supplied l In the box were rubbish and the plastic clamp covers would only fit before you installed the bars so didn't work and couldn't be fitted, because you have to tighten up the clamps first. Also because of the above, it took me 2 hours to put it all together”

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Posted 1 year ago

Hi. Sorry to hear of your issues installing the bars. We can confirm that the covers can indeed be fitted once the bars are installed on your vehicle, they just need to be applied at the correct angle. Please note that we are available via email 7 days a week to offer any advice on fitting.

Posted 1 year ago

“The bars are good quality but I had to take them to a garage to get them fitted properly at a cost of £60. This is because the picture-type instructions are rubbish and cover a number of different bars making them almost impossible to understand. I could have bought a simillar roof bar from a dealer and had them fitted for free!”

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Posted 1 year ago

“Delivery etc was perfect but the product is poor for the price. The box fitting is ok but the lid and mechanism are very flimsy. The fittings for the roof bars are terrible and the assembly is worse. The design is ridiculous and terribly thought out. If this was a £100 pound unit I’d expect this quality but for £565 I expect more.”

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Posted 1 year ago

“Missing parts! Delivery was speedy and website easy to use but QA clearly not carried out on orders as I had the keys, locks and the brackets to attach the bars to the footers all missing. Frustrating as had to go and buy another for my trip.”

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Posted 1 year ago

“The store ask me to change my review for something different but what can I say if the product did arrive within the expected time, the quality of this product is very scratchy for being new, if you want a different review then I want a discount for the product that came with many scratches, after that I can say that the store cares about its customers.”

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Posted 2 years ago

“Bars make a loud whistle above 50 mph.”

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Posted 2 years ago

“Mats not as original, different fittings and no free return label!”

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Posted 2 years ago

Hi Jonathan. Sorry to hear of your dissatisfaction. As mentioned, return labels are only provided for faulty items or those sent in error. The clips also just need to be changed for the originals. Apologies for any inconvenience caused. Kind regards.

Posted 2 years ago

“Not very good still waiting for a front grill as it was chip and the paint was chipped as well I have phone and got on where I am thinking about returning the car if nothing happens soon”

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Posted 2 years ago

DriveDen is rated 4.8 based on 20,812 reviews