DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.84

4.8 Rating 20,808 Reviews

98 %

of reviewers recommend DriveDen

4.8

Based on 20,808 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and low price but roof bars leave a bit to be desired. Noisy and ill fitting end casings…”

Helpful Report

Posted 3 months ago

Hi Nick. Sorry to hear this. The end caps will not sit flush if the bracket inside is raised. This is what produces the wind noise and can be resolved by tightening the bracket to a flatter position. Hope this helps.

Posted 3 months ago

“I’m not too sure if I’m going to be keeping the mats. They feel very think and do not fit as snuggly as I’d expect. Shame as I was expecting them to fit perfectly and be thicker.”

Helpful Report

Posted 6 months ago

Sorry to hear that you are not 100% satisfied with your product. Please contact us directly to see of we can get this sorted fo you.

Posted 6 months ago

“Good product. Instructions are a nightmare.”

Helpful Report

Posted 7 months ago

Hi Frank. Sorry to hear of the issues with the instructions. We are available for help & advice via email and have also made some instructional videos that you may find useful. Please contact us directly if you require any further advice. Kind regards.

Posted 7 months ago

“Roofbars for my 2024 Honda HRV didn't seem to fit originally. However after email from Driveden I disassembled them and started again with a downloaded set of instructions. The product itself is very well manufactured and sturdy however the original instructions aren't great and in italian . Takes a bit of assembling but as long as the details are recognised and followed no real problem”

Helpful Report

Posted 8 months ago

“The delivery by Yodel is not the best system, as delivery was not delivered to the correct address so item was not left , as that person was out on delivery day, and I was waiting in for delivery, the next day delivery was taken to the same wrong address, luckily that person was in and told driver it was wrong , When I spoke to the driver he said that's where his Sat nav took him, I suggest he gets a better system!! and reads street names that are clearly marked, the parcel was clearly marked with my correct address”

Helpful Report

Posted 8 months ago

“Easy website quick delivery. I paid extra for next day”

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Posted 9 months ago

“Delivery pretty good”

Helpful Report

Posted 9 months ago

“Found this company ok but could strive to be better as placed an order for roof bars unfortunately order delivered to Glasgow when I live in England wrong postcode entered don't know how but biggest problem is there courier they use drive den were excellent in rectifying the correct post code but courier company nothing but blatant lies to myself and to yourself would like to see you here an option for customers to pick delivery ie post office delivery as their choice of delivery and at their own costs will be placing an order for the roof bars at a later date”

Helpful Report

Posted 9 months ago

Sorry to hear this. Your original order was posted to the address you provided in the checkout. Unfortunately this included an incorrect postcode, and the parcel was delivered to the wrong address. We were able to get this parcel recovered at our cost and delivered to you.

Posted 9 months ago

“Fitted to a skoda octavia 2024 The fit isn't perfect,the rubber feet don't fit flush on the roof inside rain gutters but they are solid and don't move Bars are loud when doing above 40mph but good for the money”

Helpful Report

Posted 10 months ago

“Once ordered there was good information regarding delivery times and the actual delivery was within the estimated time frame. Once I opened the package and checked the parts the small diagrams were very confusing. It was not obvious which parts had to be assembled first. One diagram seemed to contradict the assembly order from another. If there was a link to a Video on how to assemble the parts I would, no doubt, have saved a couple of hours of frustration in working out just how to assemble it and tighten the roof bars to the foot bar holders. The only way I could see how to finally tighten everything up was to drill 2 X 8mm holes in the inner foot covers so that the alum key could be inserted. Having said all that, the roof bars work well and, once correctly fitted, are easy to dismantle and reattach to the car, but to say assembly is easy is misleading. It's only easy once the roof bars have BEEN assembled.”

Helpful Report

Posted 10 months ago

Hi David. Sorry to hear of your issues with the instructions. Please note that no drilling is required and we are available via email for any assistance required during the fitting process. Kind regards.

Posted 10 months ago

“The drive den was superb but their delivery service DHL had messaged me that they would leave with a neighbour as I was at work. Got home to find a £300 box was left at the front door , which anyone could have stolen ..”

Helpful Report

Posted 10 months ago

“The rubber strips which should slide into the groove on the underside of the blades do not seat properly and keep falling out, so I have had to remove them. The rubber strips seem identical to the ones for the top of the blade but the top groove is narrower in section . I would like a replacement set of rubber strips that fit the underside of the blades.”

Helpful Report

Posted 11 months ago

Hi Norman. Sorry to hear that. We will get you a pair of replacement rubber strips sent out asap. Hope this helps. Kind regards

Posted 11 months ago

“Product supplied was the one I wanted, Modular Roof Bars for an Audi A3 but the locks were never ever going to fit. When we U tubed we found a Qashqi owner with the same problem, they gave up, we found the smallest of references in the instructions to removing a "tab" if neccesary, we had to cut the lock cases down by nearly a full inch to get them to fit. This must happen every time. Took us 2 hours longer to fit than it should have done. Look great now they are on.”

Helpful Report

Posted 11 months ago

“Can’t fault the product itself the roof bars I ordered are perfect for my car and couldn’t find any anywhere else. Only thing that knocks this down to a 3 star for me is the courier that is used. I don’t recommend paying for next day delivery because I did and on the day it was meant to come the driver claimed he couldn’t find the address which is rubbish because the same driver came to deliver the following day and found it which is odd! Driveden perfect but delivery experience let them down.”

Helpful Report

Posted 1 year ago

Hi Jon, Thank you so much for taking the time to provide us with your valuable feedback on DriveDen! We truly appreciate it. We're thrilled to hear that you had a positive experience with our product selection. We strive to offer a wide range of high-quality products to cater to the varying needs of our customers. Delivering top-notch products is a priority for us, so we're glad to know we're hitting the mark. However, I'm disappointed to hear the delivery company we used was not quite there. I have refunded your delivery costs as the delivery arrived slightly late. Once again, thank you for choosing DriveDen. We look forward to serving you again in the future. Best regards, Neil

Posted 1 year ago

“Received the item but had to cut some out as it didn't fit,on your site it said it was compatible for my vehicle”

Helpful Report

Posted 1 year ago

Hi Margaret. Sorry to hear of the issues with your roof bars. Please be advised that nothing should need to be cut from this set to enable it to fit to your vehicle. Please contact us directly with a some pictures of the installation along with your vehicle reg and we will look into this for you. Kind regards.

Posted 1 year ago

“Car mats don't got fixings points”

Helpful Report

Posted 1 year ago

“The product and DrievDens were great unfortunately the delivery company DX response was poor and because of that I would not order from them again”

Helpful Report

Posted 1 year ago

Hi. Sorry to hear of your experience. We do have a range of couriers available if you do decide to use us again. Just get in touch prior to placing your order. Kind regards.

Posted 1 year ago

“Had issues when paying via web site was unable to pay via credit card tried different devices ended up doing via PayPal”

Helpful Report

Posted 1 year ago

“Nothing to mention regarding delivery.”

Helpful Report

Posted 1 year ago

“Just brought some roof bars for my caddy . I’ve put them on my van but the design is rather stupid having to pull the metal clips around the metal bar , the clips are very sharp and I cut my thumb several times trying to put them on. Says max of 100kg but they don’t seem that strong il see how they hold up but next time I will stick to the best in the market which is van guard .”

Helpful Report

Posted 1 year ago

DriveDen is rated 4.8 based on 20,808 reviews