The item I wanted was not in stock, delivery was promised within a week and I was happy with that, however the item arrived within a few days and postage was waved, I was also kept informed about the delivery by e-mail. Excellent customer service and communication.
I needed a part which the MOT garage told me would be £36.99 + fitting + VAT. I looked online and found NP Autoparts. A perfect part and all delivered for about a tenner. It took 15 seconds to remove the old part and fit the new. Thats why I have saved them as a favourite. Good product, great price and speedy service.
I purchased a Roof rack, I am eventually happy with it although the instructions are absolutely unfit for purpose. Thank goodness for U tube , without their simple video I'd still be in my garage trying to understand badly drawn pictures. Delivery was excellent and incredibly quick. The finished roof rack is most satisfactory!
Good pricing, and effective delivery. There was a small delay in their receipt of the item before sending it on to me, and the communication about this was excellent.
Hi there,
Sorry to hear this - but we'd always advise a buyer contacts us directly if there is a delivery issue, rather than leaving a review to state this.
If we are not informed of an issue, we cannot try to help resolve it...so please do consider this in future.
In terms of your order - we sent via a tracked courier, and the tracking shows the item was received and signed for on the 14th July, at 10:38. So, from what we can see, it has been delivered.
Of course if this is not the case, please do contact us directly so we can investigate this further - hello@driveden.com
Kind regards,
DriveDen | NP Autoparts
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