DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,682 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,682 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 23rd April 2024

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part was not as described. The wipers are a different desgin to those pictured on your website and are slightly shorter than the correct part”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - although, it is the first we've heard of any issues at all and this is a shame, as we have not had any chance to resolve the problem with you directly before the feedback was provided. To confirm, the wipers purchased are by Bosch, one of the world's leading manufacturers and they supply many vehicle manufacturers directly. They should match the images as per the listing. If there is an issue, please contact us asap - hello@driveden.com - we'd hope a buyer does this before leaving feedback as it at least gives us a chance to investigate the issue and resolve for them. But we can do so now we know there is a problem. Regards, DriveDen | NP Autoparts

Posted 6 years ago

“Still waiting on delivery and then got told to go to local post office sorting office to check if there which they wasn't there bad customer service just want my speakers”

Helpful Report

Posted 6 years ago

Item was 2 working days overdue when case was opened with eBay to say item hadn't arrived - we checked the delivery address details and once this was confirmed, asked the buyer to check at their local depot if they could - as it's quite common for 'lost' items to actually be at the addressee's local depot and they can collect. We do not see how this constitutes bad customer service...we were just doing our best to help with the situation, given that the buyer did not choose a tracked delivery method for this purchase. Unfortunately, items do sometimes get lost or delayed in the post and if this happens, it's quite reasonable to ask a buyer to check with their local depot...but if the buyer isn't happy with this, we do apologise. We will refund the order in full and hope the original item turns up at some point, hopefully by being returned directly to us by Royal Mail. We would just advise...if an online purchase is made, there is always a slight risk of the item being lost or delayed, or sometimes damaged, by the courier. Whilst the item is the seller's responsibility until it reaches the buyer's hands, we would hope any buyer does take into consideration that we do not have any direct control over every parcel that is sent out...once it's with the couriers, we do have to trust and hope it arrives safely. If something does happen, we do have to carry out some checks and ask the buyer to check themselves too, it's just part of online buying/selling unfortunately.

Posted 6 years ago

“Parcel did not arrive when expected.”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - although, this is the first we have heard of any issue, and we would always hope a buyer would contact us to discuss an issue if there is one. We may be able to help. If the item did arrive late, it could be for a number of reasons...but unfortunately, it is always a risk of online buying/selling. Sometimes, there is just a delay with the post, and it's not something the buyer or seller can control. If the item has now arrived, we hope it is ok for you. If not, please do course contact us asap and we can investigate further (sales@npautoparts.co.uk). Kind regards, Rob

Posted 6 years ago

“I am disappointed to say that the part did not fit although bought for my car.”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - it's also the first we have heard of any issue so this a little disappointing for us. We would always hope that if there is an issue, the buyer would contact us to discuss immediately, so we can look into the problem and offer a solution. Please do contact us (hello@driveden.com) so we can investigate this issue and hopefully offer a solution. At the very least, we can offer a return for a refund. Regards, Rob DriveDen | NP Autoparts

Posted 6 years ago

“The replacement wiper blade did not fit the Mitsubishi I as stated. The Mitsubishi hook is too wide.”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - we do offer returns if any item does not fit as required. Please do contact us directly if you'd like to arrange a return - sales@npautoparts.co.uk Kind regards, NP Autoparts | DriveDen

Posted 6 years ago

“Sadly the floor mats i bought for my Honda S2000 were a poor copy of the originals, there was no rubber heel mat for the drivers side and the 2 locating holes for the fixing pins were in the wrong place, which mean they are unusable, for the money i paid for so called quality mats i am very unhappy, i feel conned”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - we would have hoped to receive an email if there was any issue, but this is the first we've heard of any problem. Obviously we would like to help a buyer with any problems...but if we are not informed of the issue, we cannot possibly help. To confirm quickly...the listing does specifically state that the 'Premier' mats will NOT include a heel pad, due to the thickness of the carpet and the way they are made. There are heel pads included on the 'Classic' and 'Excel' range of mats instead. So, this is not really something that should be a complaint, bearing in mind the buyer should be aware of this before they commit to the purchase. However, if the locating holes are in the wrong place, then this is definitely something we can help with. If you can please email us asap (sales@npautoparts.co.uk) with photos of the mats both in and out of the car, and show the vehicle very clearly (including registration plate too), we can ask our supplier to investigate for you. If you've received an incorrect set, it's highly likely we will be able to arrange a replacement set for you...so it's definitely worth looking into. Of course, we could have already investigated and offered a solution had we been informed of an issue directly at an earlier date. However, we look forward to hearing from you about this shortly. Kind regards, NP Autoparts | DriveDen

Posted 6 years ago

“Ordered wrong parts thecompany was very unhelpful about exchanging them for the right ones even though I said it was my mistake”

Helpful Report

Posted 6 years ago

Hi there, Many thanks for this review. Just to confirm, the part ordered was a set of tailored floor mats...and yes unfortunately, these are non-returnable. This is very clear in our terms and conditions/returns policy, so the buyer should be aware of this before they place an order. Although we do always appreciate the honesty from a buyer saying they have ordered the wrong item...when they have ordered a custom-made product, they should be aware that the item is non-returnable. This is covered by the Consumer Contracts Regulations, 2013. So although we would always like to help a buyer in this situation...we are not obliged to accept a return of a custom-made item and we reserved the right to not accept a return on this occasion. Regards, NP Autoparts | DriveDen

Posted 6 years ago

“Did not receive my item on time.”

Helpful Report

Posted 6 years ago

Hi there, We do apologise for the issue with this order - the item was sent out but has obviously been lost in the post, as it was very delayed in reaching you. So, when you reported this to us, we investigated as best we could and then set up a new order so we could get a replacement item to you asap. Unfortunately, there's always a slight risk with online buying/selling that items may be delayed or even lost in the post...when this happens, we take action as soon as possible. We do hope the buyer appreciates that things do sometimes happen but it's how the seller responds to the issue that is most important...and we did send a free replacement as soon as possible. Kind regards, NP Autoparts | DriveDen

Posted 6 years ago

“Item was very poor quality and fell off on first journey, I gave write to np autospart via eBay and had to responce. Waste of money”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear this - but your question was sent via eBay over the Bank Holiday weekend. We hope a buyer will understand we will not be able to respond straight away...just as they are likely not at work either! So, we responded to this as quickly as possible...a reply was sent on the 17th (Bank Holiday Monday!) and so we are looking to get this sorted for you. We would appreciate this review being revised when the issue is sorted for you, because as things stand it is quite unfair given that the 'no response' was due to the Bank Holiday weekend! If you do want to discuss this further, you can either reply to our eBay message or email us directly (sales@npautoparts.co.uk). Regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“Ordered last Wednesday, still not arrived.”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear this - we would have certainly expected it to arrive by now! Unfortunately this is the very first we have heard of any issue...and we would hope a buyer contacts us directly to discuss the issue rather than leaving a review, as it does not give us a chance to resolve the issue for them. But, we will email you directly to discuss this further and hopefully get this sorted for you asap. Kind regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“Both vipers delivered broken, in damaged boxes. Waste of money.”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - unfortunately this is the first we have been informed of the issue and if we are not told of a problem directly, we cannot try to help in any way. So, we would always advise a buyer contacts us directly if there is an issue! If any item arrives damaged or faulty, we can offer a free return for either a full refund or replacement, so it does not have to be a waste of money at all - it's just up to the buyer whether they would like to either get their money back or a replacement item sent through. So, do please let us know asap if you'd like us to arrange a return and we'll provide further details. Kind regards, NP Autoparts | DriveDen

Posted 7 years ago

“My package has not yet arrived, i got a notification of despatch on the 31st march, today is 7th april.”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - although we have had no direct communication to tell us of the issue and we would always hope a buyer contacts us to tell us if there is a problem of any kind. We will email you separately to discuss this and try to work out what has happened. Kind regards, NP Autoparts | DriveDen

Posted 7 years ago

“The fitter of the part I ordered from drivesen told me there was a vital part missing, that drive den should've included. It arrived 27 hours after I received a dispatched email. Considering I paid postage, for ASAP delivery, 3 days at £3.99 is not what I was paying for. I was paying for prompt delivery. (And the full unit, instead I was missing parts)”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - we have not had any communication about any missing parts, so it is a shame this is the first we have heard about this, rather than getting a quick email to discuss the issue. We are here to help, but if we are not informed of a problem, we do of course assume everything is fine. To confirm though, you did just purchase the standard fascia unit from us...so we are not sure what could have been missing exactly. If you could confirm this to us (sales@npautoparts.co.uk), we can look into this. And to confirm, the charge for postage was £2.99 (not £3.99). This was for standard, Royal Mail 2nd class, which is a 2-3 working day service. So, by the sounds of it, the item was delivered exactly as per this service promises, and as displayed on our website. So, the point about postage is something we are a little confused by - £2.99 is a good price for 2nd class delivery of an item of this size...and it clearly states the delivery will be 2-3 working days from the dispatch date. We do believe this part of the review is a little bit unfair - but we will await a direct email to discuss this further. Regards, NP Autoparts | DriveDen

Posted 7 years ago

“Still not come”

Helpful Report

Posted 7 years ago

Hi there, We had received an email on the 18th March to say this item had not yet arrived...and we replied on the 20th March to confirm the dispatch details (i.e. it was dispatched on the 14th March, and we would have expected delivery within 2-3 working days). In our reply on the 20th March, we asked you to confirm some details for us so we could investigate this issue in more detail - but, we have not received any reply to this email and so without confirming these details, it is difficult for us to help further. Whilst we do appreciate a review will be negative if the buyer has not received the item...we have been trying to help but have not received a reply to our email from back on the 20th March - so, if you can reply to that email, we will try to help further and get this sorted for you, either via a refund or replacement item. Regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“Got the wrong part, Ordered a metallic black mirror cover for my car, and got a matte black one instead.”

Helpful Report

Posted 7 years ago

Hi there, We do have to say, unfortuantely this is not correct. The item ordered was NOT listed as a metallic black mirror cover. It is the plain, textured black mirror cover, for models that DO NOT have colour-coded mirrors. The term 'metallic' is not mentioned at any point in the listing, and the photo on the listing shows a plain black cover, not metallic. Unfortunately, this was just a misundertanding and you would have actually needed the PRIMED mirror cover, so it could be painted to match your vehicle. We are here to help and if a buyer contacts us before purchase, we can advise them specifically. Unfortunately, we had no communication before this purchase was made, otherwise this could have been avoided. But please note, we can offer you a return for a refund if the item is not what you required...and we do have the primed cover available if you want that instead. So we will contact you directly to discuss this. Kind regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“The mirror is very poor quality and is not a good fit. The spring mechanism is not strong enough to hold the mirror in the fixed position thus causing it to move. I hope this information is helpful to you.”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear of this issue - although this is the first we have been informed, and we would always hope a buyer contacts us directly if there is any issue, so we can try to resolve the problem for them before any feedback is left. So, we will contact you directly asap to try to resolve this for you. Kind regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“Lugs on mats not right but apparently it was my fault even though I ordered them for absolutely the correct vehicle. Boot liner 4" too long for boot again even though I had ordered the correct ine. Asked to send hundreds of photos, which I did, challenged again on my ability to order the correct products from their website. Fed up, sold mats will live with a rolled up boot liner that looks wrong. Dreadful customer service and for me a complete waste of money.”

Helpful Report

Posted 7 years ago

Sorry to hear of any issues with this order. We do ask for specific photos when there's an issue...especially with a tailored floor mat set, as these have been specifically made for the buyer's order. The listings for floor mats do have specific template images, so the buyer can check and compare to their floor area, to make sure they are 100% correct. On this occasion, the template shows that the driver's mat would only have 1 fixing point...the buyer's vehicle has 2 in that area but the set was still purchased - so yes, unfortunately the wrong set was purchased on this occasion based on the vehicle in question. However, we still offered to investigate this with some photos showing the issue clearly, in the hope we could ask our supplier to provide some free replacements, made to the exact shape for the buyer. However, we were informed that the mats had already been sold on...so we could not offer anything further. In terms of the boot liner - it is one that we have sold almost 200 units of and we have never had an issue reported before, so it is a very unusual issue. We asked for some photos so the issue could be investigated fully and these were supplied - in some of the photos it looks like the liner is too long...but in one, it looks like it fits perfectly but just needs the rubber edging to be straightened up a bit to allow the boot lock to fit. However, the buyer said it would not fit, so we accepted this and offered a free return for a full refund - this is the best we can offer in the situation, given that we do not offer any alternative for the buyer to get in exchange. We have tried our very best to resolve any issues for the buyer - and have offered a free return for a full refund for the item they still have in their possession. If this offer is not taken up on, and the buyer chooses to keep an item that seems to be incorrect and not get their money back, then that is their choice. But the offer still stands to return the item to us for a full refund and will do within the standard 30-day returns period.

Posted 7 years ago

“Poor quality and does not fit very good”

Helpful Report

Posted 7 years ago

Hi there, We are very sorry to hear this - we will email you separately to discuss this and try to work out what has happened. Kind regards, NP Autoparts | DriveDen

Posted 7 years ago

“In the photo of what I just purchased you don't explain in detail what your getting. I thought I was getting new indicators for my car not to know that the item was just the clear oblong casing for which the bulbs can be seen in. Secondly once the item arrived I expected the product to have instructions on how to fix and fit but I just got a black box and the product. I thought of returning the item back and receive my money but it's not worth the hassle, so now I'm stuck with an item that I don't need or want still searching for what I was looking for in the first place!”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - however, this is the first we have heard of the issue and this is always disappointing, as we have had no chance to discuss the issue or resolve it for you. We would always hope a buyer contacts us if there is any problem...but if we do not hear of a problem, we cannot help. To confirm, this part is listed as being a pair of side indicator units...but it does state in the description that the bulbs/bulbholders will not be included. So if this was not read or understood, that is unfortunate. However, it does mean that a buyer should expect them to come as you have received them! If a buyer is unsure about anything, once again we would hope they would contact us to discuss the issue...but we did not have any communication from you prior to receiving your order. At that stage, we process the order and send out, assuming the customer has ordered correctly and read through all of the description. In terms of instructions, aftermarket parts like lighting units and mirrors do not tend to come with any instructions. It is usually just a simple case of unscrewing the original parts and replacing with the new...however, if a buyer is not sure or not confident to carry out the works themselves, we would encourage them to ask a professional to fit the parts. Finally, in terms of a return, if a buyer feels it is too much hassle to send an item back, that is completely their choice. From our point of view, we can send a pre-paid returns label and the buyer then just needs to drop the item off at a local Post Office and the item will be brought back to us. We can then issue a refund. We do not feel this is too much hassle...but it depends if the buyer wants their money back for the item or not. So, we would have really liked to have heard from you before receving this negative review, as we could have pointed out that the description does state that certain parts are not included. We do therefore feel such a negative review is unfair...but we take the point on board that the image itself is not a high quality one, so we will look to get that updated. If you do want to arrange a return, you can let us know (hello@driveden.com) and we can provide the details for you. You could then get a refund for the order once the item is back - but that is up to you. Kind regards, DriveDen | NP Autoparts

Posted 7 years ago

“Not fitting exactly as of its origin. Dejected for its purchase from your end”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - it's actually the first we have heard of any issue, which is a shame, as we'd always hope a buyer informs us of an issue before they leave any kind of feedback or review. If any item does arrive and it's not correct, we are available to speak to...but if we are not told of any problem, we aren't to know! Please do contact us (hello@driveden.com) if you would like to discuss this further...we can then try to help out further with this issue. Kind regards, NP Autoparts | DriveDen

Posted 7 years ago

DriveDen is rated 4.8 based on 19,682 reviews