DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.84

4.8 Rating 20,913 Reviews

98 %

of reviewers recommend DriveDen

4.8

Based on 20,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 3rd August 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual product supplied was of reasonable quality but certain specific parts required to attach this to my vehicle were not. This meant we had to try and source these locally and arrange another appointment with a fitter to fit the part costing me twice as much!! The actual screw to hold the part in place was not supplied. The actual fitting to the car door which is a sealed unit was missing from the replacement part as well. Whilst it was cheaper initially it has not saved me any more and I have an inferior product which is not colour coded. A wee bit disappointed.”

Helpful Report

Posted 10 years ago

Hi Margaret, Many thanks for taking the time to review the transaction. Sorry to hear you were not completely happy with the item - it is designed to be a direct replacement for the original so any fittings such as screws/nuts/bolts etc should be sourced from the original unit. We do also accept returns on items if they are not quite what a customer is expecting but we understand this may not be ideal when it is a necessary part, such as a mirror or lighting unit. We hope that you will consider using our services again for any future purchases. Kind regards, Rob

Posted 10 years ago

“the cover i ts small.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear this car cover is too small - we do display the measurements in an effort to avoid any issues with sizes etc. We will email you our returns details in case you would like to return the item for a refund. Kind regards, Rob

Posted 10 years ago

“Postage delivery poor”

Helpful Report

Posted 10 years ago

Hi Hugh, Sorry to hear you were not happy with the delivery - if it arrived damaged at all we apologise for this but the delivery is beyond our control. If you would like a replacement, please contact us so we can offer our returns system Kind regards, Rob

Posted 10 years ago

“met with the requirements expected”

Helpful Report

Posted 10 years ago

“Part arrived fairly quickly considering it was over the Chritsmas holiday. We knew it was second hand but It could have been cleaned before putting in the post.”

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Posted 10 years ago

Hi, Many thanks for your review - sorry to hear that the cable ties were not clean when they arrived. They are a new product, not second hand, so should have definitely be clean and tidy when arriving with you. The are kept amongst our warehouse items, so they may have had a small amount of dust but this should have been cleaned off prior to dispatch. Kind regards, Rob

Posted 10 years ago

“Prompt service but the wiper (for a Suzuki Jimny rear door) is a poor buy as the blade slides itself out of the holder during use.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear you have had issues with the blade, it sounds like the little clamps we now closed tight enough on the blade, please contact us to arrange an exchange for a new one.

Posted 10 years ago

“For the price, I suppose the mats are okay? In retrospect, I do wish that I'd paid extra and purchased a thicker, better quality set of mats from somewhere else? But, at the end of the day, you do get what you pay for and at £23.99 inc. P&P I can't really complain as, they will do the job. :-)”

Helpful Report

Posted 10 years ago

Hi John, These mats are our basic one and we also offer 2 upgrades which are 27.99 and 39.99. Kind Regards Neil

Posted 10 years ago

“I bought some rubber car mats from NP for my Mazda 3. Ordering etc was easy and efficient and the mats arrived within the advised timescale. However the mats themselves were not as expected. They fitted my car exactly but the fitting clips are too tight making removal of the mats impossible without tools. The mats also have a high gloss finish which I did not expect from the pictures on the NP website. Nor did I want a high gloss finish.”

Helpful Report

Posted 10 years ago

Hi Paul, Sorry to hear that you aren't completely happy with the mats, although we are pleased to hear that they fit perfectly and you found the ordering process easy and efficient. We have not come across the issue with tight fitting clips before, as they are a standard size and should just pop off with very little force. Also, the rubber mats do not have a high gloss finish, although rubber may have a shine in certain lights, so this is another issue we have not come across before I'm afraid. Kind regards, Rob

Posted 10 years ago

“i bought an hayne workshop for vw polo 1.4 2010. i did give you a good feed back?but after reading it ,i find it not well made,pages are poor qulity and the covers are not made for carboared?many thanks john”

Helpful Report

Posted 10 years ago

Hi John, Sorry to hear you are not happy with the manual. We buy these direct from Haynes and do not hear of many issues with them. Haynes have recently changed to softback covers to keep costs lower. Printing is all now digital so should be better then previous manuals.

Posted 10 years ago

“Quick dispatch and delivery thank you. however ordered 1 x 18" wiper and 1 x 20" wiper received 2 x 18" wipers. Hopefully the drivers side will clear sufficiently.”

Helpful Report

Posted 10 years ago

Hi Peter, I have just checked the order, which was for 2 x 18" blades. You are welcome to return these to swap for a longer one if required. Please let us know. Kind Regards Neil

Posted 10 years ago

“i ordered a haynes 2009-14 manual as shown in your info shown as blue in colour so i assumed it was a hard back version but you sent a red paperback version, i suppose it was the same info anyway but your add was misleading, perhaps i am being picky, your delivery was fine. n.scott.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear you weren't happy with the manual. We are in the process of reviewing our adverts to reflect which manuals are hardback and which are paperback, as Haynes are changing some over to paperback. Once this information is updated, it will hopefully ensure future customers can see which type they will be receiving. Kind regards, Rob

Posted 10 years ago

“Would be great if I had them! You need to improve this process or faster delivery.”

Helpful Report

Posted 10 years ago

Hi Alan, Unfortunately there was a stock listing error with the wiper blade adaptor kit and we needed to do a special order to get this in asap. Sorry that this has caused a delay with your order, it was shipped on the 12th November and we expect 2-3 working day delivery Please note that any orders made at the weekend will not be picked up until Monday and the ebay advert displayed an estimated delivery time of between 4-5 working days so, despite the delay with ordered, the wipers should still be delivered within 5 working days. Kind regards, Rob

Posted 10 years ago

“I ordered for my Toyota RAV4 2003 Heavy Duty Rubber Black Mats (2002-2006) and received them in a week. I ordered the mats because they were tailored made for specific car models. The quality of the mats is good but I am not satisfied of the size of the mats , they should be a bit bigger, also the smell is very strong.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear you are not completely happy with the mats - if you can supply photos of the mats within the vehicle to show the incorrect size, we can ask our suppliers to fully investigate the matter. We would always recommend airing the rubber mats fully before installing them in a vehicle as unfortunately the smell can be strong when they are first made. Kind regards, Rob

Posted 10 years ago

“Delivery and communication were excellent, however product (cycle mudguards) were of poor quality and twisted in shape on arrival. I purchased better quality ones elsewhere.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear that the items did not arrive in perfect condition. Please contact us if you would like to arrange a return/refund. Kind regards, Rob

Posted 10 years ago

“the delivery was fine and the seat cover was fine.”

Helpful Report

Posted 10 years ago

Hi, Many thanks for the review. We will hope to improve the star-rating next time you shop with us Kind regards, Rob

Posted 10 years ago

“The part arrived as promised unfortunately there was a broken part inside. I will have to return the item for a replacement. this may have happened during transport.”

Helpful Report

Posted 10 years ago

Hi, Sorry that the part arrived damaged. We operate a simple returns system for the rare cases such as this and will be able to refund or replace the item as required. Kind regards, Rob

Posted 10 years ago

“Before ordering the part I requested if it would be a next day delivery and was advised that it would be. Unfortunately this was not the case.”

Helpful Report

Posted 10 years ago

Hi, thank you for the review. I've tried to check any previous communication but cannot find any on our system so I cannot see where we agreed next day delivery unfortunately. The order was made outside of our working hours (08.30-17.00) but was dispatched the next day so it was shipped as quickly as possible. Sorry that it did not arrive as quickly as you expected. Having looked at the order, it was made with Royal Mail 2nd class post chosen as the delivery method, so this would not be next-day delivery. We do offer a Parcel Force service for most items, however even this is 1-2 working day delivery and this was not chosen when the order was made. Kind regards, Rob

Posted 10 years ago

“I like the look of these car seat covers,but they aren't a great fit, even though they were said to be compatable with my car, 2013 Ford Focus. Having said that I have put the front seat covers and backs on even though I can't secure them in place with the hooks provided. The head rest covers are too small for the front seats,the seams split when I was fitting them,that's why I've kept them. If the seat covers fitted properly, being stretched and secured, they would look really good.”

Helpful Report

Posted 10 years ago

Hi, thanks for the review. Our universal seat covers are designed to fit a wide variety of vehicles so will not fit every car perfectly, however we are sorry to hear that they did not secure with the hooks and then split when fitting. Please contact us and we will be able to arrange a partial refund by way of apology. Rob

Posted 10 years ago

“Bought a set of roof bars specified for a Fiat Panda. The ones which arrived were too short. Not very good. It was a while before I found out as we didn't need them straight away but had to cancel a canoeing trip when we tried to fit them. An email with a picture of the bars against the roof and a phone call brought a prompt replacement. Good - but too late for the canoeing trip. During the phone call it transpired that they had had that problem before - so why didn't they contact people who bought car specific bars that they had established didn't fit? Bars O.K. and a good price. Impressed by their responsiveness but if they had contacted effected customers when they discovered the error I could have gone canoeing and the returned bars could have stayed in their original packaging. Rating - sadly - normal.”

Helpful Report

Posted 10 years ago

Hi, thanks for the review. Sorry that you faced these issues with the roof bars, we always endeavour to contact customers when a fault is discovered with any item or listing but this did not happen on this occasion. Our apologies that you were not kept informed when this listing issue was discovered. Hopefully the replacement bars will be useful for the future and we look forward to dealing with you again. Rob

Posted 10 years ago

“item as described”

Helpful Report

Posted 10 years ago

Hi, thanks for the review. Please let us know if there's anything we can do to improve the 3-star review in future. Rob

Posted 10 years ago

DriveDen is rated 4.8 based on 20,913 reviews