DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.84

4.8 Rating 20,911 Reviews

98 %

of reviewers recommend DriveDen

4.8

Based on 20,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

Visit Website

Email:

hello@driveden.com

Write Your review

Tell us how DriveDen made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DriveDen 5 star review on 3rd August 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a rear windscreen wiper for a Ford Galaxy. I received the item in good time, but it said that the instructions and fittings was inside but there wasn't any, which was an inconvenience for the fitting.”

Helpful Report

Posted 10 years ago

Hi Keely, Sorry if the instructions were not included for this item. It is a standard wiper blade, so installation should be very simple but if you have any issues, please let us know and we can provide some fitting advice. Kind regards,

Posted 10 years ago

“Price and delivery were good. Product instructions were poor misleading and incorrect. Fortunately I have an honorary degree in self assembly, without which assembly would have been much more difficult than it was.”

Helpful Report

Posted 10 years ago

Hi Robert, Many thanks for your review. The instructions we offer come straight from our supplier, Farad. As they are based in Italy, some of the instructions may not be in perfect English but so far we've found the instructions to be very helpful and the bars themselves very easy to fit. Kind regards,

Posted 10 years ago

“I ordered complete roof bars kit but only half arrived aftern2 emails I sent I got a reply and the missing part of my order was sent out but all in all the service was good”

Helpful Report

Posted 10 years ago

Hi William, We do apologise for any issues in transit - unfortunately Parcel Force mislaid the foot kit for your roof bars but as soon as we knew of this issue, we sent out a replacement. We will contact Parcel Force and ask them to investigate the matter and see if they can trace what has happened to the foot kit with your original order. Kind regards,

Posted 10 years ago

“Cheap goods so the quality isn't as you'd get if you paid a little more. Communications and delivery were faultless. Still to early to decide if the product was good or bad.”

Helpful Report

Posted 10 years ago

“The goods order were of an acceptable standard for the money paid. Just a little disappointed with the amount of postage I was asked to pay - two separate lots for two items - when they were then all put into one box.”

Helpful Report

Posted 10 years ago

Hi Brenda, Sorry to hear that the system did not automatically combine postage as it should have done. We have looked into this, and refunded the additional postage that was incurred back to your Paypal account. Sorry for this issue Kind regards,

Posted 10 years ago

“thank you for seat covers not the quality I though they would be but they do fit”

Helpful Report

Posted 10 years ago

Hi Diana, Sorry that the covers did not match the quality you had expected Glad to hear they fit - but if you do choose to return them please let us know and we can supply details of our returns system Kind regards,

Posted 10 years ago

“Not used before and would have expected delivery a little bit quicker, 5 days and still waiting for the package to arrive.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear the item hasn't arrived as yet - it was shipped on 6th March via Royal Mail so there would appear to be a Royal Mail delay, which is beyond our control. Please do contact us to confirm the full delivery address so we can ensure it was sent correctly, and we'll do our best to work out why this has been delayed. Kind regards,

Posted 10 years ago

“Wing mirror was promised to be posted on Tuesday 03/03 was not posted until Thursday 05/03. However, I am pleased to say it arrived OK on Saturday 07/03. MJD”

Helpful Report

Posted 10 years ago

Hi Michael, We do apologise for the delay in dispatching this item. Unfortunately our supplier let us down on this occasion and kept us waiting for the item. As soon as the item arrived with us, we dispatched out to you. Kind regards,

Posted 10 years ago

“Disappointed all the instructions were in Czech. And only the first one of my emails were answered”

Helpful Report

Posted 10 years ago

Hi Paul, I've gone back through our emails and we've replied to all the emails we received were answered, about 5 in total. We're sorry if any additional emails didn't get through to us. I've also checked the instructions for the roof bars you purchased and there are notes in English for every section. Kind regards,

Posted 10 years ago

“Some of your items are great value where others are very more expensive, i guess that's like anywhere really. Delivery is nice and quick and you offer free delivery which is helpful. I've not had a face to face with any staff So can't comment on staff satisfaction.”

Helpful Report

Posted 10 years ago

“The price and delivery of my Haynes Manual (for Freelander 2) was excellent. I was however disappointed with the manual with which, after having purchased many manuals over the years, I was disappointed. The manual does not appear to go into the detail of previous manuals.”

Helpful Report

Posted 10 years ago

Hi John, Many thanks for the positive comments regarding the service we provide. Sorry to hear that you weren't so happy with the item received, we will take this on board and pass this on to our suppliers. However, please do note that we don't have control over the contents of the manual ourselves. Kind regards, Rob

Posted 10 years ago

“Not overly impressed had to wait a long time for my part however they did send by express delivery at no extra charge would use again”

Helpful Report

Posted 10 years ago

Hi Steve, Sorry for the delay with your order on this occasion but thank you for taking the time to leave a review. We hope you will use us again if you're in need of any parts. Kind regards, Rob

Posted 10 years ago

“Hi there, i would just like to thank you for your prompt delivery.”

Helpful Report

Posted 10 years ago

Hi Michael, Many thanks for taking the time to leave your review and thank you for the positive comment. Unfortunately Reviews.co.uk counts a 3-star review as negative! If you do decide to revise the review, it'd be much appreciated but that is completely up to you. Kind regards, Rob

Posted 10 years ago

“I was happy with the communication but disappointed that there was a delay in the product being available due to an error in the website availability However would still use the company again if they have the correct part available at a competitive price”

Helpful Report

Posted 10 years ago

Hi Robert, Sorry for the delay with this order. We do endeavour to keep our customers up to date with any potential delays that are caused by our suppliers but we apologise for any inconvenience. Kind regards, Rob

Posted 10 years ago

“I was slightly disappointed because immediately ofter ordering I realised I had ordered the wrong part so I emailed them straight away advsing them of this and specifying the correct part. they did not pickup the email until mid morning in the mean time I received an email saying that the item had been despatched at 07:30. So to that end when they finally answered my original email I was told it was too late”

Helpful Report

Posted 10 years ago

Hi Stuart, I can see your order was a Haynes Manual. I am unable to find any emails from you in our system, or a return request. Please can you confirm it was our company you are thinking of. If you do need to return the manual please let us know Kind Regards Neil

Posted 10 years ago

“Good item but very very slow in sending item out.”

Helpful Report

Posted 10 years ago

Hi Neil, Sorry if there was any delay in getting your item shipped. The order was received on Sunday 8th February and the item was shipped on Wednesday 11th. We do aim to get the item shipped within 48 hours as they are ordered from our suppliers for each individual order. However, weekend orders can of course lead to a slight delay as our operating hours are Monday-Friday. Even so, we would have liked to have dispatched this by the Tuesday so we apologise for the delay. Kind regards, Rob

Posted 10 years ago

“Despite putting in the correct year and model for my car the wiper blade sent was the wrong type. I was refunded immediately however.”

Helpful Report

Posted 10 years ago

Hi Anna-Marie, We apologise for any inconvenience caused by this error. Unfortunately, sometimes our suppliers' information may be incorrect but we do our best to resolve any issue asap. Kind regards, Rob

Posted 10 years ago

“good quality item unfortunately the velcro straps wont stick to the boot side as such the liner sides wont keep up”

Helpful Report

Posted 10 years ago

Hi David, Many thanks for your review. Sorry to hear the Velcro straps aren't sticking correctly - it's not a part we stock separately but we can accept returns/exchanges if you wish to do so Kind regards, Rob

Posted 10 years ago

“efficient”

Helpful Report

Posted 10 years ago

Hi David, Thank you for taking the time to review your transaction with us. We appreciate that you found the service to be efficient, we will hope to get a higher rated review if you do shop with us again. Kind regards, Rob

Posted 10 years ago

“Nice and easy to order and shipped and received on time the next day. Goods came with a delivery note but no invoice. Could do with an invoice.”

Helpful Report

Posted 10 years ago

Hi, Many thanks for the positive words. We do automatically email a copy of the invoice along with the dispatch confirmation so this should have been received electronically. We have just sent this again to ensure it reaches you. Kind regards, Rob

Posted 10 years ago

DriveDen is rated 4.8 based on 20,911 reviews