DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.84

4.8 Rating 20,911 Reviews

98 %

of reviewers recommend DriveDen

4.8

Based on 20,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow with delivery.”

Helpful Report

Posted 9 years ago

Hi Edwin, We do apologise if the item arrived with you a bit late. We usually dispatch Haynes manuals within 2 working days, as per the information on the listing. Your order came in on the 6th April and so we'd have normally expected this to be dispatched on the 8th and arrive with you 2-3 working days later (as Royal Mail 2nd class was the delivery method chosen for this order). Unfortunately, the item did not come in from our supplier until Monday 11th so we then dispatched on that day. It will have therefore arrived 1 working day late, so we do pologise for this. Kind regards,

Posted 9 years ago

“Initial purchasing service was good,but delivery time was too long.”

Helpful Report

Posted 9 years ago

Hi there, Many thanks for your review. We have taken a look at this order and we can see that your order came in on Monday 15th February and was dispatched on Wednesday 17th. Our listings do have a note stating that dispatch is usually within 2 working days of receiving cleared payment...so this was within this estimate. The delivery method chosen for this order was Royal Mail 2nd class, which is usually a 2-3 working day service. As the item was dispatched on Wednesday 17th, the estimate for delivery would have been either Friday 19th or Monday 22nd February. Therefore, as long as it arrived by this date it was within the estimate. It would be very helpful to know exactly when the item arrived...if it arrived after Monday 22nd February please let us know. If it did arrive by this date however, it was within the estimate as per our eBay listing. Kind regards,

Posted 9 years ago

“Disappointing. Followed the instructions to the letter when fitting these farad roof bars, however front bars did not fit the vehicle. Refund given, no explanation as to why they wouldn't fit”

Helpful Report

Posted 9 years ago

Hi, As discussed as length within eBay's messaging system, we have sold dozens of these sets without a previous issue. Upon return, we have looked at the bars and found no faults...but have passed on the details to Farad for them to investigate further. Therefore, it was not that no explanation was given, it is that the issue has been passed on the manufacturer for them to find the problem, although we have continued to sell the item with no other problems. Therefore, it may have just been one of those things and we have issued a full refund as requested. Kind regards,

Posted 9 years ago

“Difficult to review because the small lugs on the part broke when item was being fitted (cover for a wing mirror). The lugs felt too flimsy for the job. Was it the part or the fitter? I cannot be sure so reluctant to judge too harshly although we are no further forward and paid for a part we cannot use. Item did arrive as promised and quickly. I hope I've been fair in my comments.”

Helpful Report

Posted 9 years ago

Hi Rodney, Sorry to hear of this issue - we have sold lots of these covers in the past without issue, although that isn't to say that there will be some rare cases of the item being faulty or incorrect. If you would like to arrange a return for a refund, please complete our online returns form asap - https://www.driveden.com/returns-form-i50 We will assume that this part had a fault so we can refund you upon it's return. Kind regards,

Posted 9 years ago

“seller acted quickly”

Helpful Report

Posted 9 years ago

Hi Peter, Many thanks for your review - however, we're disappointed to have received a 3-star rating despite the positive comment. We cannot see any communication regarding an issue at all so we wonder if the star rating was a mistake? If so, we can send a revision request so you can update the review score. If there were any issues we should be aware of, please let us know asap (sales@npautoparts.co.uk). We look forward to hearing from you. Kind regards,

Posted 9 years ago

“Bought roof rack for my Passat. Product does not sit on roof anywhere nearly as the one for my previous car. Would complain but I bought this for foreign travel tomorrow. P U”

Helpful Report

Posted 9 years ago

Hi Patrick, Sorry to hear this - we would always encourage a buyer to contact us directly if they have any issues with fitting their item...especially with roof bars when safety is by far the most important thing to consider. Even at this late stage before your trip, we can try and resolve the issue. Please contact us asap so we can try and help (sales@npautoparts.co.uk) - it may help us to know the registration plate of the vehicle and any photos of the bars in place may be very useful too so we can try and understand the issue more clearly. We would not advise using the bars if you're not happy with the fit...as it's the owner of the vehicle's responsibility to ensure the safety of any item fitted to the car and if there were any issues, you could be liable for any damage. Please do contact us asap so we can discuss. Kind regards,

Posted 9 years ago

“No fixing instructions for wiper blade”

Helpful Report

Posted 9 years ago

Hi William, Many thanks for your review. Trupart do not always include instructions for fitting wiper blades unfortunately...although you may sometimes find these on the side of the packaging rather than in paper form. If you do need any help fitting an item, please contact us and we'll do our best to explain. Unfortunately, we did not receive any communication regarding this issue before the review was provided, so we were not aware of any problem prior to seeing these comments unfortunately. A customer can reply to the confirmation emails we send out if they require any help at all, so hopefully this will help for any orders you place with us in future. Kind regards,

Posted 9 years ago

“The delivery was fairly quick but there were no screws to fit the wing mirror so I had to use the previous ones. I didn't think it was worth contacting driveden because the older wing mirror was scrapped so I needed to fix it. Disappointed.”

Helpful Report

Posted 9 years ago

Hi Juliette, Aftermarket items do not tend to come with fixings (screws/nuts/bolts etc) so these need to be sourced from the original unit or elsewhere. We would always advise a customer contacts us if they're unsure of this...as we can let them know for sure or may be able to resolve the issue directly. If we are not contacted, we cannot help. We would always recommend that the old unit is kept until the new unit is fitted as it may be helpful to check any fixings etc. Kind regards,

Posted 9 years ago

“Whilst the mats I ordered arrived in time, the boot mat was not as advertised as it did not fit my model of car and Driveden were not able to offer the correct one. The item was returned without problem.”

Helpful Report

Posted 9 years ago

Hi Martin, We do apologise that the boot liner did not fit as required - we are looking into this in more detail so we can hopefully prevent any similar issues for future customers. We're glad we managed to resolve the issue for you via a return/refund and that the tailored mat set was absolutely fine. Kind regards,

Posted 9 years ago

“Turned up on time and good quality wipers however one of the wipers was wrong size (too small) but as I needed them immediately to replace badly work ones, ididn't have time to send wrong one back”

Helpful Report

Posted 9 years ago

Hi Neil, Sorry to hear this - we do list the sizes of all wipers on our listings so it would be good to know if you received the size as displayed...or if the wrong size was received completely. We can offer a refund or exchange...but only if the item is returned first, which is standard return procedure for any retail company. Please do let us know the full details though as it'd be very interesting to know exactly what happened, so we can check our listings or our supplier's guide, to ensure this does not happen again. Kind regards,

Posted 9 years ago

Just to confirm, customer has now received a free replacement wiper.

Posted 9 years ago

“IT WOULD BE HELPFUL TO BE ABLE TO TALK TO SOMEONE ON THE PHONE as it states you are happy to discuss problems the mobile friendly number just takes you back to social media it would make me more confident dealing with the company why are they afraid to give a phone number.”

Helpful Report

Posted 9 years ago

Hi Stewart, Sorry for any inconvenience - however, as an online company we offer support and advice via email or live chat. We are more than happy to discuss any issues - however, we can see from a previous email that your issue seems to be more with an existing product, not with the item purchased from us (as the existing item did not include the correct adaptors to fit to the roof bars purchased from us). We did reply to your email and provided a link to our supplier's helpline, so you could source these adaptors from them directly. We do believe that we did everything possible to help with this issue but please do contact us if we can help any further. Kind regards,

Posted 9 years ago

“Although products appeared unused the packaging had been opened. This does not inspire confidence and should have been disclosed by the supplier.”

Helpful Report

Posted 9 years ago

“Slightly shorter in the area between the cab seats and under the pedals, but good quality carpet and well well worth the money”

Helpful Report

Posted 9 years ago

Hi Michael, Many thanks for your review - the mats we stock may not be exactly the same as the original manufacturer's mats, although in many cases will be made from the original template. On this occasion, we believe our supplier reduced the length of the mats under the pedals etc for safety reasons, to prevent any possibility of them catching on the pedals. We do include a template image on every listing for tailored mats, so the buyer can check the shape before purchase and we hope this proves useful for anyone who needs it. Kind regards,

Posted 9 years ago

“Part bought was incompatible with my car. More internal control measures should be put in place to stop customers buying parts that do not fit. Thanks”

Helpful Report

Posted 9 years ago

Hi there, Sorry to hear this - although we have not yet heard from you directly regarding this part being incorrect so have not known about this until this review has been provided. We have a simple returns system if this would be of interest. If you can let us know why this was incorrect, we may be able to offer a suitable alternative. We do list full details for every part we sell - including the make/model/year of vehicle, plus any variations that may be applicable, so we do our best to our the customer decide if it is a match for their vehicle or not. However, any further feedback you can provide on how we can help further or what you'd have liked to have seen will be much appreciated. We look forward to hearing from you soon - sales@npautoparts.co.uk Kind regards,

Posted 9 years ago

“hi , I received the fog lights I ordered for my Honda crv but they was listed as the ones for a 2010 to 2012 year model which would have been the oval shaped ones . but when they arrived they were the round ones which belonged to the 2007 to2010 year model . so I decided to buy an older bumper because I had trouble finding the oval fog lights that matched my bumper .”

Helpful Report

Posted 9 years ago

Hi Mark, Many thanks for your feedback - although we're sorry to hear the lights were not as you required. We will ask our supplier to check the dates these are listed for and make sure our listings are correct. We didn't receive any communication about this previously, so we were unable to suggest any solutions or offer a return for a full refund. We would always encourage a buyer to contact us if they have an issue. We're glad you found a solution...although purchasing a new bumper to suit the fog lights is something we haven't heard of before! Kind regards,

Posted 9 years ago

“Quality mat delivered speedily. However, there was some confusion over the item sent as it did not match the 'stock' picture online, and the model years on the item did not match the years on the box. Satisfactory answer given. Would have been helpful if the picture shown online was specific to the model, or said stock picture.”

Helpful Report

Posted 9 years ago

“Roof bars arrived quickly at the earlier end of the estimate I was given. One minor thing that I wasn't too happy about was that they were in a huge cardboard box and the Thule box inside was rattling round with no packing. As a result the end of the Thule box was damaged although the roof bars themselves were OK. Other than that I got what I ordered at a fair price.”

Helpful Report

Posted 9 years ago

Sorry to hear this. We will look at packing out the end when there is too much of a gap. We use these outer boxes for a variety of products, so they are not always the perfect fit for all orders. Glad to hear the parts were all ok inside.

Posted 9 years ago

“Despatch and delivery times were excellent. Price on item (rear lighting housing for Skoda Fabia) was also very good however on fitting the replacement unit it was apparent that there were small variations in the moulding as compared to the original. The new unit is not a snug fit to the bodywork recess at the top and bottom in that it protrudes slightly from the line of the bodywork. Also the two retaining push fit lugs which go into the rubber bushed mounting holes in the bodywork do not hold the unit in place properly as per the original thus relying solely on the internal boot fixing bolt drawing the unit into place.”

Helpful Report

Posted 9 years ago

Hi Barry, Many thanks for your review, we're glad your felt the dispatch and delivery times were excellent. In terms of the item itself, we're sorry to hear it doesn't fit as you expected. Can you email us further details (i.e. registration plate of the vehicle, any photos of the unit that may help etc). We can then look into this in more detail and try to resolve the issue. You can send info to sales@npautoparts.co.uk Kind regards,

Posted 9 years ago

“Delivery on time, however product doesn't work as expected”

Helpful Report

Posted 9 years ago

Hi Michelle, Many thanks for your review, sorry to hear the item isn't as expected. If you can email us (sales@npautoparts.co.uk) with more details, including pictures if necessary), we can look into this in more detail and try to resolve the issue for you. Kind regards,

Posted 9 years ago

“disappointed with quality of car mats”

Helpful Report

Posted 9 years ago

Hi William, Sorry to hear this - although this review is supposed to be based on the merchant (i.e. the service received), we do understand that some feedback on the products is also useful. The mats purchased were the lowest price set we offer (from the 'Classic' range) - we provide images of the mats and also details regarding the thickness of the carpets. We believe these details give the customer an accurate impression of the mats in question, so they can make an informed decision as to the quality of the mats. They are very much the budget option of our range and we offer 3 higher levels of quality/thickness of carpet. Kind regards,

Posted 9 years ago

DriveDen is rated 4.8 based on 20,911 reviews