DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.84

4.8 Rating 20,911 Reviews

98 %

of reviewers recommend DriveDen

4.8

Based on 20,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find the part I wanted and the website was easy to use. I thought £10 for a small plastic lid for a wing mirror was pretty expensive. Even if it did include VAT and postage, it was only a couple of ounces of moulded black plastic, without any moving parts or further work needed.”

Helpful Report

Posted 9 years ago

Hi Torquil, Many thanks for your review, although it is supposed to be a review of the merchant (i.e. seller) and so not based on the item itself. It may be moderated for this reason. We do have to state that the price is listed clearly on the listings - therefore, if you were not happy with the price of the item you could have chosen not to go ahead with a purchase. The price of this aftermarket part was likely much cheaper than the genuine product from a main dealer and please do consider that even a small part like this needs to be ordered in from a supplier/manufacturer who charges a set price too. Kind regards,

Posted 9 years ago

“This light is ok doesn't fit as well as the broken one I had originally but it's just ok for the price I suppose.”

Helpful Report

Posted 9 years ago

Hi Darren, Many thanks for your review. Although this is supposed to be a merchant review (i.e. feedback regarding the service, delivery etc) we do understand that the item itself is a big part of the transaction and overall service. We're sorry to hear the item doesn't fit as well as the original - all lighting units we stock should match original specifications and so should fit just as well. If not happy with any item, we do offer a simple returns service so the order can be returned for a refund. Kind regards,

Posted 9 years ago

“Service was good, but the e-bay advert didn't make clear what features it had- it said it was an electric, heated door mirror, but failed to mention it was non-electric folding. Additionally, it said the cover was primed- it wasn't.”

Helpful Report

Posted 9 years ago

Hi David, Many thanks for your review, we're glad to hear the service you received was good. In terms of the description, we do feel this is a case of misunderstanding. When we list the products, we put all their features...in this case, electric, heated. However, as it does not have the power-folding function, we do not mention this. We only include information that the product has. Therefore, if it was a power-folding mirror it would explicitly mention this in the description and title. Unfortunately, if a buyer assumes the unit has a feature that is not mentioned, that is beyond our control as a seller. Furthermore, we did not receive any communication from you before the purchase was made - we would have happily confirmed the unit's features had we been asked but unfortunately this was not the case. We're sorry to hear of any issue with the mirror cover - it should be primed and ready for paint, as per the listing. However, once again we have not received any communication from you to mention this to us before we have read this review. We would always urge buyers to contact us if there is any issue, before leaving a review, as it will give us a chance to resolve the issue before any feedback is left. If you need to return the mirror unit, we would ask that you email us - sales@npautoparts.co.uk - we can then provide full details of our returns system. We would also ask that you provide a photo of the mirror cover so we can see how it was received and contact our supplier asap, so they can investigate. Kind regards,

Posted 9 years ago

“Part delivery time was excellent, very quick and efficient. Unfortunately, the part was incorrect, but NPAutoparts were very helpful in allowing a return to them.”

Helpful Report

Posted 9 years ago

Hi James, Many thanks for your review - we're glad to hear you thought the delivery time and service were of the high standards we strive to achieve. It's unfortunate that the item was incorrect on this occasion but we are more than happy to provide our returns service when needed. You should have received a freepost returns label so the item can be returned to us and we can then process a full refund. If there are any further issues, please do not hesitate to contact us - sales@npautoparts.co.uk Kind regards,

Posted 9 years ago

“Wrong item despatched. Had to wait over weekend to get correct item sent - once proof of posting of return item had been obtained. Otherwise replacement item could have been sent out on Friday. Instead I had to wait until Weds - another 4 days!”

Helpful Report

Posted 9 years ago

Hi Ken, We do apologise for the mix-up with your original order. Our supplier sent us product LL0214 instead of LL2014 so unfortunately it was a simple mistake but one that should have been picked up before it was sent to you. As per our standard terms and condition, the original item does need to be returned to us before we can send a replacement. This is standard industry practice but we did offer to send it more quickly if you could provide proof of returning the original item - we do this in order to provide a quicker service to our customers. We also gave a free upgrade to Parcel Force delivery for the replacement item, despite the original order being the slower Royal Mail delivery. Once again, this was offered as a way of resolving the issue as quickly as possible. Due to the large volume of orders we deal with, there will always be a few mistakes made along the way but we firmly believe it is how we deal with the mistakes that is the most important thing. On this occasion, we offered a free replacement, with quicker delivery than original paid for, and bypassing our usual terms and conditions by sending the replacement out before the original had been returned. We are aware that this may not make up for the original mistake but we do our best to rectify the error. We trust that the replacement has now arrived so we thank you for your cooperation and patience while we dealt with this issue. Kind regards,

Posted 9 years ago

“Prompt delivery”

Helpful Report

Posted 9 years ago

“Arrived but lamp reflector loose and rattling within lamp holder. Took one/two hours to get reflector anchored (nimble fingers through bulb mount and multiple attempts at align to adjusters) enough to get bulb in holder and secure before addressing unit to bumper mounts. Feel that reflector should have been securely fixed within light unit before unit was marketed. Not for the feeble hearted person.”

Helpful Report

Posted 9 years ago

Hi Robin, Sorry to hear of this issue - the fog light should not have any loose parts so we apologise for this issue. However, we would always encourage our customers to contact us if a part arrives broken or damaged so we can arrange a freepost return and replacement asap. Kind regards,

Posted 9 years ago

“Purchase was straightforward and the delivery was quick. Instructions are limited and there isn't sufficient information within package for easy installation.”

Helpful Report

Posted 9 years ago

Hi Toby, Many thanks for your feedback - we're glad to hear the purchase and delivery were well received. Sorry to hear that you were not so happy with the instructions/installation - we can provide advice/support via email and live chat when a customer has any issues with fitting the items purchased. Unfortunately we did not receive any communication from you regarding this before this review was completed, so we were not aware of any issues. We would encourage customers to contact us if they have any fitment issues so we can resolve this asap. Kind regards,

Posted 9 years ago

“disappointed in the amount of time taken to dispatch the item”

Helpful Report

Posted 9 years ago

Hi Chris, Many thanks for your review. We usually dispatch Haynes manuals within 24 hours of the order coming in - unfortunately, this manual had to be ordered in from our supplier and took a couple of days. We apologise for the delay in dispatching the order on this occasion but we hope all other aspects of the order were to your satisfaction. Kind regards,

Posted 9 years ago

“I was very disappointed as I thought Haynes Manuals were hardbacks.”

Helpful Report

Posted 9 years ago

Hi Brian, Many thanks for your review. Haynes have been changing over the huge majority of their stock to paperback manuals, to save weight and costs. Sorry to hear you aren't 100% happy with this. Also, the review is supposed to be directed towards us as a retailer and our service, rather than the product itself. However, we appreciate the feedback. Kind regards,

Posted 9 years ago

“Received cup holder no bother alas it was not really a cup holder but drinks can holder ! Unless you have a small travel cup it was no use. So basically waste of money.”

Helpful Report

Posted 10 years ago

Hi Graham, Sorry to hear you weren't 100% happy with this purchase. We've sold 100s of this unit and very rarely do we hear that customers are not happy with it, however we understand that this is down to the individual. We do accept returns on all items within 30 days of the purchase date. Kind regards,

Posted 10 years ago

“Bit surprised my item arrived just in box with no protective wrapping being that it was a mirror but seems to be ok”

Helpful Report

Posted 10 years ago

Hi Liam, Many thanks for your review - glad to hear the item arrived safe and secure. We do ask our warehouse team to ensure all items are packaged safely so we apologise if you didn't feel this was the case on this occasion. Kind regards,

Posted 10 years ago

“The delivery was reasonably quick and the item was well packaged, However. the wing mirror had a lot of distortion in it,”

Helpful Report

Posted 10 years ago

Hi Diana, Sorry to hear this - we haven't had any communication from you regarding this and we would always encourage our buyers to contact us directly before leaving a review, as we can investigate the issue. Please do email us (sales@npautoparts.co.uk) if you wish to return the item for a replacement or refund. Kind regards,

Posted 10 years ago

“I purchased a splash guard for a mountain bike. The guard was perfect but the rubber fixings were not long or strong enough and one failed. A cable tie was a perfectly adequate substitute.”

Helpful Report

Posted 10 years ago

Hi Anthony, Many thanks for your review. Sorry to hear you weren't completely happy with the item - we have not heard of this issue before and we have found the fixings to be good for holding the guard in place. We are glad, however, that you've come across a solution to the issue and hope you get lots of use out of the product. Kind regards,

Posted 10 years ago

“Don't have a direct phone number to contact and delivery take too long after payment.”

Helpful Report

Posted 10 years ago

Hi Bhups, Sorry to hear that you weren't happy with the service provided. We are an online company and as such, offer email and live chat support. We are aware that some buyers do prefer the more personal touch of a telephone conversation but we find the huge majority are happy with emailing these days. The live chat option also gives an instant response if required. In terms of the dispatch, we do have a note on many listings to state an estimated dispatch time. As your order came in late on a Thursday evening and we order this part in from a supplier, it was added to Friday's order and arrived on the following Tuesday so we could dispatch. We have a note that this item will be dispatched within 48 hours (2 working days) so it was slightly past this time, due to the exact timing of your order. We apologise if you weren't happy with this but we are unfortunately reliant on our suppliers providing the items asap and orders made late in the evening do have to be added to the next day's order. Hope this clears things up. We'd hope you consider buying from us again in the future. Kind regards,

Posted 10 years ago

“I ordered a Vauxhall Corsa D Mk3 5 Door 706 Left Hand NS Rear Light. This arrived after 4 days. The initial fit was poor at best 4/10. I had to modify the part by reducing the length of two plastic arms by around 2 mm each. The fit then improved to a point where I was reasonably happy. So in summary the cost of the part was reasonable at circa £31 (don't know how much a genuine Vauxhall part would cost but I suspect at least 50% more) but only order one if you are prepared to accept that it might require a slight modification - you need a small hack-saw.”

Helpful Report

Posted 10 years ago

Hi Ian, Many thanks for your review. We're sorry to hear you had to amend the item to fit, this certainly shouldn't be the case. We've sold dozens of this unit without hearing of this issue previously so it sounds like a one-off issue (and other buyers should not have to deal with this issue as you've stated). We apologise for any inconvenience caused - we do of course offer a simple returns system should any item not be how you expected and can offer a refund or replacement. However, once an item is amended or changed we cannot accept a return and the warranty will be void. Kind regards,

Posted 10 years ago

“Seat covers described as "premium"...actually average quality at best. No English instructions (although every other language) , poor quality fixing hooks , thin material. Other comparable items on Ebay 40% cheaper....”

Helpful Report

Posted 10 years ago

Hi Neil, Many thanks for taking the time to leave a review. We're sorry to hear you aren't happy with the item received. We have found the Walser seat covers to be of a high quality and much better material then you would normally find for the price paid. However, we do understand that sometimes products do not meet expectations and as such, we offer a simple returns system so the buyer can return for a refund or replacement. Please contact us if you wish to do this. Kind regards,

Posted 10 years ago

“No problem with the purchase and delivery but disappointed with the quality of the product. Required some work to allow for correct operation of mirror adjustment lever and whole door mirror generally feels a bit fragile !”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear this - the mirror units we stock are made to reach the same high standards as the original manufacturer's unit. If not happy with the item, we do offer a simple returns system and we can either refund or exchange. If you email us at sales@npautoparts.co.uk we can provide all details. Kind regards,

Posted 10 years ago

“Prompt service . Seat cushion not very good quality. Unable to use in my car as does not improve comfort at all.”

Helpful Report

Posted 10 years ago

Hi Sarah, Many thanks for your review. It is meant to be focused on merchant reviews, rather than product reviews, but thanks for the feedback on the product too. We're sorry to hear you're not happy with the item. We do have a returns service if you wish to return the item for a refund. You can email us if you wish to be provided with full returns details - sales@npautoparts.co.uk Kind regards,

Posted 10 years ago

“Problems with product which NP palmed off to their supplier and tried to tell me distance selling regs didn't apply, which they clearly did. After some effort managed to get agreement to a refund (apparently NP supplier not prepared to refund as my transit van was slightly different to the normal transit - well done Ford I've got a one-off!) and this was dealt with swiftly.”

Helpful Report

Posted 10 years ago

Hi Mark, Many thanks for your review, any feedback is much appreciated. The tailored mats we sell are a custom made product and therefore are not covered by the Distance Selling Regulations (now known as Consumer Contracts Regulations). If you look these regulations up, it does state that any custom made products are not covered as they are part of the exemptions. (http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations) - the exemptions are listed under the 'Cancelling Goods' section. However, we did recognise that there had been some kind of error on our supplier's part with this template and, despite them not agreeing with this outcome, we agreed to accept the return of the mats for a full refund. We were sorry that this order didn't work out on this occasion but we believe we did go above and beyond our duty as a seller to resolve this issue. Kind regards,

Posted 10 years ago

DriveDen is rated 4.8 based on 20,911 reviews