DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,693 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,693 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 23rd April 2024

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item has not arrived yet !!!”

Helpful Report

Posted 8 years ago

Hi Mr Tamer, Sorry to hear this - although we haven't received any communication from you regarding this and we would ask that buyers contact us if there is an issue with delivery, rather than leaving a review. We will email you to discuss this further and see if we can help track down the item. Kind regards,

Posted 8 years ago

“Bought this product for my Ford Fiesta, I really struggled to get them to fit on the headrests and they keep coming off the main drivers seat. I can't see them lasting that long and will probably have to buy something else. I wouldn't recommend this product to a friend and certainly wouldn't buy them again. Wipe clean material seems to be okay but only had them over a week and not impressed so far.”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this - although please note this is meant to be a merchant review, rather than a product review. Also, please note that universal seat covers are only suitable for vehicles with removable headrests and they should also come with clips to keep the covers secure and in place. If not happy with the item and it's still in as new condition, we offer a simple returns system so the product can be returned for a refund. Please contact us (sales@npautoparts.co.uk) if this is something you would like to arrange. Kind regards,

Posted 8 years ago

“The wing mirror I ordered had a badly fitting plastic surround and the mirror glass was distorted. To return it would not have been cost or time effective. If I had packed this item I'd like to think I would notice these defects.”

Helpful Report

Posted 8 years ago

Hi, Many thanks for your review - we're sorry to hear that the item has arrived damaged/faulty. We operate a very simple returns system and can provide freepost returns labels, so the return would certainly be worth it. Obviously, we can only issue a refund or exchange if the item is returned and without this, we have no way of seeing or knowing that the item is damaged as claimed. Please do email us (sales@npautoparts.co.uk) to discuss this further and we can provide returns details too. Kind regards,

Posted 8 years ago

“I have had a problem I need to return the roof bars because they will not fit my car”

Helpful Report

Posted 8 years ago

Hi Larry, Sorry to hear this - although this is the first time we have heard about this. We would ask our customers to contact us by email first, rather than using the Reviews.co.uk site, which is purely meant for product reviews, rather than problem solving! We will send an email to you to discuss further and see what we can do to investigate and resolve the issue. Kind regards,

Posted 8 years ago

“The car mats arrived in good time and the quality is ok. However the drivers one is a poor fit and dosen't align to the foot well properly, the passenger one is fine.”

Helpful Report

Posted 8 years ago

Hi Sean, Many thanks for your review. The review is supposed to be regarding the seller, rather than the specific item. Also, we have not received an email regarding this issue so this is the first we have heard of the issue. We can ask our supplier to investigate this issue fully but we will require some photos so they can investigate fully and provide a replacement set if necessary. Please email us (sales@npautoparts.co.uk) - we can then provide further details. Kind regards,

Posted 8 years ago

“I am afraid the wheel trims ordered and receive by me for my Toyota Prius are not suitable for the vehicle. I emailed your sales dept. on the 9th of may and this morning and have not had any reply from you. Please let me know what do you intend doing.”

Helpful Report

Posted 8 years ago

Hi Kazim, Sorry that you did not receive a reply to your email. The inbox is monitored daily but this one must have slipped through I'm afraid. We have emailed you to offer our returns service, so the wheel trims can be returned for a full refund. Kind regards,

Posted 8 years ago

“The delivery time was very good but the actual item is very poor, the convex shape of the mirror is totally wrong it only gives a view of the road directly along side of the van and no rearward vision at all, so the blind spot (which this mirror is supposed to eliminate) is still there. This mirror was not the cheapest by a long way so I am very disappointed.”

Helpful Report

Posted 8 years ago

Hi Sue, Sorry to hear this - we can accept returns if the mirror unit is faulty, for either a refund or exchange. Please email us if you wish to arrange this: sales@npautoparts.co.uk Kind regards,

Posted 8 years ago

“the item is of very poor quality, it was cheap but still wiper glades are not doing they job from day one, i can understand they would not last long but they made it unsafe for me to even drive!! even a very used ones were never this bad!”

Helpful Report

Posted 8 years ago

Hi Monika, We're very sorry to hear this - the Trupart blades have been tested and reviewed by independent companies and get very high scores. Therefore, any issues are very rare but we do accept returns so you can receive a refund. Please email sales@npautoparts.co.uk if you wish to arrange this. Kind regards,

Posted 8 years ago

“Although product was as described, the order and delivery was a nightmare. Poor communication on delivery date. Even Amazon are better! Then I had an absolute nightmare with the delivery company. Ended up with my partner getting his birthday present late and me stressed and deeply unhappy”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this. We do display dispatch and delivery information very clearly and would encourage all buyers to check these before proceeding with a purchase. For instance, the Thule roof bars we sell do have a dispatch time of 3-4 working days and then take 1-2 working days for delivery. On this occasion, there was an extra day for dispatch and we apologise for this if it caused any inconvenience. We have checked the tracking information for this order and there was an attempted delivery the next working day after dispatch but this was unsuccessful - meaning the items were then delivered 2 days after dispatch. This is still within the estimate but any delays with Parcel Force are unfortunately beyond our control. Kind regards,

Posted 8 years ago

“The part ordered was clearly stated to fit my make and model of vehicle. It didn't”

Helpful Report

Posted 8 years ago

Hi Neil, Thanks for taking the time to leave your review. We have received this and the negative feedback on eBay and we apologise for any inconvenience caused by this error. We go by our supplier's notes as to which wipers will fit individual models. There are rare occasions when this may not work out and we do offer a returns system so any incorrect items can be returned at no cost to the buyer. Kind regards,

Posted 8 years ago

“You sent the wrong part, order 394023, L/H fog lamp when R/H ordered, to be fair the box label was confusing as it indicated R> (does this mean R/H?). I have followed returns procedure and waiting correct part. I emailed photo of broken lamp next to one you sent so hope I get correct one next time. Bought through e-bay and I would only give bad feedback if you sent wrong part twice. Sent correct part and I would rate you as good.”

Helpful Report

Posted 8 years ago

Hi Jack, We do apologise for any inconvenience caused. It would appear that on this occasion the box was mis-labelled so we will make sure to double-check the replacement item. Kind regards,

Posted 8 years ago

“Hi I tried to buy a light cluster from you and after 5 attempts your stupid and poorly though/designed out web site wouldn't allow me to buy it. Not only did I have the correct pass word but had it written down so I knew it was correct. The web site kept taking me back to the parts list?? once I had input my credit card details After repeated e mails as you were unable to take a phone call, (very strange) finally I was able to buy the product using another name and e mail address, and every thing went smoothly, if some what clumsily The part arrived in good time and is perfect, my congrats to you all for the service once PAST the stupid web site. Please see a good web site designer and back end programmer, you need it. Regards D.Vango”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to leave this review. We have looked into this but we have found no errors with the website at all and this can be shown by you managing make a successful order as soon as an alternative login was used. We always welcome feedback on how to improve the functionality of the site but we do have 100s of orders via the website each week and issues such as these are incredibly rare, so we believe the site to be useable and in working order. Kind regards,

Posted 8 years ago

“The delivery time on this item was very disappointing. Especially considering its size. Larger items from other companies (ordered on or before the order date for this item were delivered 2 or 3 days earlier) In the end I went to Halfords and got one there rather than carry on waiting. :(”

Helpful Report

Posted 8 years ago

Hi David, Sorry to hear you weren't happy with the delivery time for this item. As your order came in after 18:00 on 28th April, the item was added to our order with our suppliers on the 29th and then shipped to you on 1st May. Our advert does state the item will be dispatched within 48 hours but unfortunately out of hours orders will be slightly delayed as they go onto the next day's order. Once dispatched, delivery is 2-3 working days. This is clearly stated at the checkout stage and so the estimated delivery for this item (due to the bank holiday Monday!) will have been between 6th-7th May. We do encourage all buyers to read and fully understand the dispatch and delivery details but we apologise if you weren't happy with the service we provided. Kind regards,

Posted 8 years ago

“I bought a set of wipers for a Peugeot 308 they took a week to arrive and after fitting to the car and driving in the rain I guess its true what they say 'you get what you pay for. Passenger side wiper drags at one end and is very noisy and the driver side wiper only works fully on the down stroke and half misses on the up. CHEAP RUBBISH!”

Helpful Report

Posted 8 years ago

Hi Stacey, Sorry to hear this - however, we've checked our system and the only order we have from you is for a Nissan Micra wing mirror, not wipers. This order was made on 28th April and shipped to you on the 29th. We will email you to discuss but we believe this review may be in view of another company. If so, we'll ask that this is edited to reflect this. Kind regards,

Posted 8 years ago

“The Item arrived on time, however the product sent down to me was the wrong size as this one was smaller. Its a mistake from your part as I already checked before buying, as the advertised item actually fitted the make and year of my car! But to my surprise the fog light sent to me was smaller!!!”

Helpful Report

Posted 8 years ago

Hi, We apologise if the item received did not fit as required. We have emailed our returns details through, so the item can be returned for a full refund. Kind regards,

Posted 8 years ago

“Purchased a Mondeo headlight as an OEM part and it was manufactured in Taiwan. The connecters didn't fit and have now noticed the headlight leaks”

Helpful Report

Posted 9 years ago

Hi Kevin, We do not advertised our parts as OEM parts, as they are not. Sorry if you were mistaken on this occasion but we do list them as replacement items. However, that being said the item should still match OEM standards so we are sorry to hear of any issues. This is the first we have heard of this and we would always encourage buyers to contact us directly regarding any issues, rather than informing us via a review. We will email you separately to discuss this and resolve asap. Kind regards,

Posted 9 years ago

“I purchased a front windscreen wiper for my Citroen C1 as your website stated that it would fit - but when I removed the existing wiper the new one had a completely different fitting and so I had to remove the blade and retro fit it to the old wiper assembly.”

Helpful Report

Posted 9 years ago

Hi Edward, Sorry to hear the wiper wasn't correct on this occasion. We do offer a simple returns system if any item doesn't fit as required so the item could have been returned for a full refund. However, we are glad to hear you have managed to resolve the issue and we apologise for any inconvenience. Kind regards,

Posted 9 years ago

“speedy delivery service but wrong size roof bars delivered, awaiting outcome of my email to you on 15/4/15.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear the bars are not correct - we did reply to this email but we apologise if it didn't get through. We'll email again to discuss this further - we will be able to arrange a return/exchange of these bars for a more suitable set. We will provide all the returns details and a freepost label, so this can easily be resolved. Kind regards,

Posted 9 years ago

“I paid £5 for postage and packaging when it was supposed to be free. When the seat covers arrived they had no fixing clips in the box so how you supposed to fit them? I thought for £30 the overall quality would have been better they just feel and look like cheap covers.”

Helpful Report

Posted 9 years ago

Hi Terry, Our free postage offer is only available with standard Royal Mail post - you had chosen our Parcel Force delivery method so this is an extra charge I'm afraid. We would encourage buyers to check the details of any offers and the website does clearly state the postage is free for standard delivery only. Also, the covers will usually have the clips included in one of the headrest covers, to keep them safe during transit - this is sometimes missed unfortunately so please do check this. If there's no sign of them, please let us know and we can send out some replacements. We can resolve any issues, so we would hope that a buyer contacts us before leaving feedback or reviews. Kind regards,

Posted 9 years ago

“The part I ordered took a wee while to arrive which I could forgive but when it arrived it was the wrong part and no amount of little plastic adapters or fittings (included in the box), could make the part of any use to anyone. I popped along to the local garage, just incase I was being particularly stupid but all the Kings men couldn't put this Humpty together again. I told them they could keep it as it might come in handy one day, judging the expression on the mechanics face, I think it will be propping up all the other garage garbage in they're skip. Maybe they just don't care or maybe they just send any old crap through the post ? I'll let you decide.”

Helpful Report

Posted 9 years ago

Hi Steven, Thanks for the review - sorry to hear the item didn't fit as required. Unfortunately, by disposing of the item it means we are unable to investigate this issue fully - if it had been kept, we could have arranged a freepost return so we could check the correct item was dispatched. We could have also then asked our suppliers to look into this and see if there have been any other issues with this item. With the return, a full refund could have also been issued. We do care as a company, as shown by our high level of positive reviews and eBay feedback. Unfortunately, there will be rare occasions when an item doesn't fit as required and when this happens, we are always willing to investigate fully and resolve the issue with the customer asap. Kind regards,

Posted 9 years ago

DriveDen is rated 4.8 based on 19,693 reviews