DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,702 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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Email:

hello@driveden.com

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DriveDen 5 star review on 23rd April 2024

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Ford C-Max floormats , the one they sent me doesn’t fit in my car , wasn’t the appropriate size . When I emailed them back about returning the item they said I have to pay for return postage, which it wasn’t my fault.”

Helpful Report

Posted 3 years ago

Hi There, I have checked your order, and can see you ordered Ford Ranger mats from us. These would not fit the C-Max, and this is the reason the return postage cost was not covered by us. Kind Regards,

Posted 3 years ago

“no problem buying from company, but bars have damaged paintwork on our brand new Range Rover. Have been waiting over a month, for them to try to remedy the situation, they have just swept it under the rug. Avoid”

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Posted 3 years ago

“Paid for next day delivery waited in all day when the item came 4 days later the delivery man said it hadn’t been put on next day delivery”

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Posted 3 years ago

Hello Mr Davies, Sorry to hear there was a delay. I am not sure why the driver told you this, as the order was posted 1 hour after you made the order, and we used a DHL / UK mail next day service. This could be seen from the label, where it states "next day" I cannot see that we have had any contact from you to let us know there was a delay, so were not able to check with the courier when it happened. Kind Regards Neil

Posted 3 years ago

“Still waiting - having arrived yet!!”

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Posted 3 years ago

Sorry to see there was a delay. I have checked the order and we shipped it within a few hours, but it was delayed by a few days with our couriers getting it to Northern Ireland. We didnt receive contact from you, so were unable to chase up the courier and speed it along. Kind Regards Neil

Posted 3 years ago

“The flap on the plastic endcap on one of the roof bars snapped off on the first use and now the rubber top rail piece slips out whilst driving.”

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Posted 3 years ago

“Very tricky to fit instructions unclear not sure if it's rite one”

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Posted 4 years ago

Hi, Please contact us about fitting. Thule are the market leaders and their instructions are clear, If you have ordered the wrong bars for your vehicle we can help with swapping them for the correct ones. Kind Regards

Posted 4 years ago

“the item was not described as it didnt fit my car even though it said it would. have submitted a returns form 4 times, two weeks later yet to recieve any return label or info from the company. Items are not as described, and customer service is appaling.”

Helpful Report

Posted 4 years ago

Dear Customer, We have checked the details and found that we have emailed you about your order. This item is correct for your vehicle and we have emailed offering help with fitting. I am not sure why you have not see this email? Please can you contact us to discuss. hello@driveden.com Regards Neil

Posted 4 years ago

“Wrong product received, tried to contact by e-mail since yesterday-no answer by DriveDen? No telephone number? Amounts to poor customer service.”

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Posted 4 years ago

“My item left on doorstep by parcelforce, driver self signed for delivery, put card through letterbox to say item left on doorstep, come home from work no package on doorstep, im now £85 out of pocket......VERY VERY ANGRY AND DISAPOINTED .”

Helpful Report

Posted 4 years ago

Hi, We are very sorry to hear this, and this is not common practice. Parcel force drivers are not allowed to do this, and we will report. This was 2 weeks ago, have you contacted us? as you will not need to be out of pocket for this. I will email you to discuss. It is our responsibility to ensure you have your goods and are happy. Kind Regards Neil

Posted 4 years ago

“People don't like answering surveys”

Helpful Report

Posted 4 years ago

Apologies for this. It can be deleted, but does help us improve our service and is very common practice with online ordering.

Posted 4 years ago

“Received my rubber mats for Vauxhall Astra in very quick delivery time quality of the mats is excellent...however the drivers mat has two location clips one of which arrived broken have emailed the company to rectify this issue no reply as yet to my issue so therefore on this reason alone I’m only giving a low rating.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry to hear your mats arrived with a broken clip. I can see you emailed us on Saturday, and we have picked up your email Monday morning, as we are not able to pick these up over the weekends always. We will send the replacement clip today. Kind Regards Neil

Posted 4 years ago

“Still have not got it yet will not order again”

Helpful Report

Posted 4 years ago

Dear Customer, I have looked into this for you, and can see our courier has made a couple of attempts to deliver this parcel. We email all customers with tracking links at time of dispatch so your delivery can be monitored. I cannot see that we have had any emails from you asking about your delivery. I will contact you directly now so we can try and arrange re delivery of your order. Kind Regards Neil

Posted 4 years ago

“I have been trying to contact you to receive a refund for the roof box that I re boxed and safely sealed, and is awaiting a return, and have not heard anything”

Helpful Report

Posted 4 years ago

We have collected your roof box today, and have refunded this evening, before it has arrived back with us. I feel we have been very helpful in arranging collection of the box that was not suitable for your car. Sorry to see you have not been happy with the service on this occasion.

Posted 4 years ago

“Fixing clip on mats were broken . Not happy .”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this. Have you contacted us? as we can quickly supply replacements.

Posted 4 years ago

“It said on the main selling point that it’s for S line so I purchased it. When you go into the full description it’s not for s line Which I read after purchasing”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear the item was not suitable. We have just checked the listing you purchased from, and the title and the description do state that fitting excludes S-Line models. It can of course be returned if it does not fit. Please let us know. Kind regards, NP Autoparts

Posted 4 years ago

“Terrible. Huge scratch on the boot mat. Emailed them 3 times. No response. Have to call credit card company now to process a chargeback”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear of an issue with your purchase from us. We have just checked and we cannot see any emails from you, stating an issue. Please can we make sure you are emailing, sales@npautoparts.co.uk. We will send an email to you today which you can reply to, so we can have a look into that for you. Kind regards, NP Autoparts/DriveDen

Posted 4 years ago

“The product have good quality but on ebay I inserted my licence plate and it showed as compatible! When I got the part at home it was compatible!!! That's why I only give 1 star.”

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Posted 4 years ago

Hi, Sorry to hear the boot liner did not fit. This liner is only for the Toyota C-HR with a raised boot floor so it may be that the boot in your vehicle is at a different height. Unfortunately the eBay checker, cannot check this detail so it has to be checked visually. We are happy to accept a return if it is not suitable and has not been used. Please contact us. Kind regards NP Autoparts

Posted 4 years ago

“Parts have not arrived”

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Posted 4 years ago

Hi, We have just checked the tracking for your order and it is showing as delivered. If there is an issue please get in touch with us: sales@npautoparts.co.uk Kind regards, NP Autoparts/DriveDen

Posted 4 years ago

“I did not get what l paid for and l wasted my money to return the iterm.Very bad”

Helpful Report

Posted 4 years ago

Hi, We have checked your order and the item you ordered was for a Vauxhall Zafira A Mk.1 which was sent out to you correctly. However, your vehicle is a Zafira B Mk.2 you have told us since, so this is why it does not fit unfortunately. We are happy to accept it back for a refund but the return postage would be the buyer's responsibility in this case, as you have ordered incorrectly. We hope that explains. Kind regards, NP Autoparts

Posted 4 years ago

“Rubbish, Waste of Money”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you are not happy with the product. However, we have not had any correspondence from you to tell us of any issues with your order. Please let us know what the issue is either by email or eBay messaging. Kind regards, NP Autoparts

Posted 5 years ago

DriveDen is rated 4.8 based on 19,702 reviews