Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,730 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order even though it was on a 2 day delivery on the 18th December, so not able to leave a review.”

Helpful Report

Posted 3 years ago

Hi Karen I can only apologise for your order not arriving in time and I understand your frustration with this. We changed couriers to Fast Despatch Logistics as Royal Mail were on strike, however they have also experienced a lot of delays. We have chased this for over a week and even moved couriers from the 19th December to try and ease the load on FDL to help encourage the packages to get there in time but for a few this has been to no avail. I'm very sorry for the delay you have experienced, your parcel was last scanned yesterday with FDL therefore it is not lost and is still with them, however is just unfortunately very delayed. Going forward we have moved back to a more reliable courier. Kind Regards Emma

Posted 3 years ago

“Beautiful coat I absolutely love it...fast international shipping...very pleased with my purchase and pleasant hassle free experience!!!”

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Posted 3 years ago

“Absolutely amazing service and pleasure to deal with Prompt reply when asking questions and most helpful I would highly recommend Norton Barrie Thank you for amazing service as always outstanding I have ordered several times from Norton Barrie and each time is fabulous”

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Posted 3 years ago

“The best service in town”

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Posted 3 years ago

“As ever good price, quality & friendly service”

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Posted 3 years ago

“I ordered 2 T-shirt but didn’t arrive in time for Xmas but they got in touch and refunded me my money which was a great gesture from them.”

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Posted 3 years ago

“Very good website interface. Very good prices and prompt delivery.”

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Posted 3 years ago

“Never have any problems ordering from Norton Barrie. Always quality products delivered on time. Never had an issue and would highly recommend them.”

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Posted 3 years ago

“Excellent service and speedy delivery.”

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Posted 3 years ago

“Really quick delivery. Excellent service”

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Posted 3 years ago

“Excellent services, very fast delivery before Christmas, thank you so much.”

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Posted 3 years ago

“Good service and setup. I love that NB online shop is handled at store level so I can collect and speak to the team directly and not a warehouse. The brands sold are at a very high end and NB do a good job keeping the prices competitive and providing a great range.”

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Posted 3 years ago

“Well I placed my order a week ago and it’s still not arrived. The courier company’s status hasn’t changed and I’ve never heard of them before, will my order arrive before the big man? 🎅🏻 v 🚚👟 who knows 🧐”

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Posted 3 years ago

Hi Chris, I can only apologise for your item not arriving in time for Xmas and totally understand your frustration with the delays from Fast Despatch Logistics. We have chased and chased for over a week and even moved carriers from 19th December to try and ease the load on FDL to help encourage the packages to get there in time for Xmas but for a few this has been to no avail. I can only apologise for the poor performance FDL have provided in the last few weeks and I assure you going forward we won't be using them again. I wish you a Merry Xmas and all the best for 2023. Kind Regards Emma

Posted 3 years ago

“Fast delivery good price”

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Posted 3 years ago

“Excellent service from Norton Barrie, I would highly recommend them. Delivered late but I was kept informed by Norton Barrie and I understand that it was down to there courier not the shop.”

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Posted 3 years ago

“A1 seller”

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Posted 3 years ago

“Gréât prices and prompt delivery with regular updates for parcel tracking Gréât service”

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Posted 3 years ago

“Use of website 👍 but no delivery received and no update on why”

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Posted 3 years ago

Hi Elaine, I am very sorry for the delay in your package not arriving, this is mainly down to the Royal Mail strikes but I can see a driver has been assigned for delivery so your item should be delivered today. I will continue to monitor it all day for you and once again apologies once again for the delay. Kind Regards Emma

Posted 3 years ago

“Ordered a gift for Christmas nothing received delivery options and tracking poor no communication”

Helpful Report

Posted 3 years ago

Hi Ben, Your order was placed and dispatched on the 14th Dec, a delivery attempt was then made on the 17th however nobody was available to take the delivery therefore this was returned to the depot. Your order is still with Fast Despatch Logistics and another delivery attempt will be made however unfortunately they are experiencing a lot of delays due to the high demand. I'm very sorry for the inconvenience, we shipped your order in good faith and a delivery attempt was made however we were unaware of the further delays which would be caused. Kind regards Emma

Posted 3 years ago

“Great service all round and choice”

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Posted 3 years ago

Norton Barrie is rated 4.9 based on 6,730 reviews