Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,877 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer was second to none. No quibbles when I needed to exchange my trainers .”

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Posted 3 months ago

“Please note your website that I purchased it thru said it would arrive in 2 days and I needed it for an event. Not only did it not show up in 2 days as the website states but it still has not arrived. Please refund me the full purchase price along with any shipping fees I paid”

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Posted 3 months ago

Hi Joseph, I completely understand the frustration here, especially with it being for an event but just to clarify the timeline: Your order was placed at 10pm on Thursday 2nd April. Due to the Easter period (Good Friday and Easter Monday), our couriers were not operating, so we were unable to dispatch the parcel until Tuesday 7th April. The order was shipped with UPS on that date. UPS did attempt delivery on 10th April, however unfortunately no one was available to receive the parcel and pay the required import fees. The current delay is not due to transit time on our side, but because the parcel is now awaiting release by UPS in the US. There is a small import charge of $27.90 that needs to be paid before delivery can be completed. As stated on our website, for international orders (including the US), import duties and taxes are the responsibility of the customer and are not covered by us. We would also note that this is the first time we have heard from you regarding this matter. Had you contacted us directly at enquiries@nortonbarrie.co.uk , we would have been more than happy to assist in resolving this for you sooner. Once this fee is settled with UPS, delivery should proceed without further delay. Unfortunately, as the item has been dispatched correctly and a delivery attempt has already been made, we are not able to offer a refund at this stage. If you need any help contacting UPS or resolving the issue quickly, please do let me know. Kind regards, Alex

Posted 3 months ago

“I ordered a Holland & Cooper top unfortunately it wasn’t suitable so I returned it straight away. The return was done the next day so very impressed with how quickly that was done. Really easy company to deal With and I will buy from you again.”

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Posted 3 months ago

“All ways great service and staff are great allso nothing to much trouble”

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Posted 3 months ago

“Excellent service as always. Quality clothing and staff.”

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Posted 3 months ago

“Great service and my top was spot on, had to exchange as it was to small so hopefully will be sorted with an exchange this week.”

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Posted 3 months ago

“Amazing company. Best customer service I’ve ever received. Definitely buy from them again. Many thanks”

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Posted 3 months ago

“Excellent service and was cheaper than buying from the designer! Very happy would use again”

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Posted 3 months ago

“Fantastic service just great value for money and quality clothing great customer service just a great shop to buy from.”

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Posted 3 months ago

“Excellent from start to finish- easy ordering, great items , well packaged and quick delivery. It’s why i use these guys regularly .”

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Posted 3 months ago

“As usual I absolutely love the clothing that I've ordered from Norton Barrie, It's also at a very reasonable price too, as usual it was delivered quickly and what appears to be in good order albeit I haven't fully checked, keep up the hard work and care Norton Barrie, with thanks.”

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Posted 3 months ago

“Great top prompt postage and nice spring discount”

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Posted 3 months ago

“I hadn't used Norton Barrie before but I felt I got a good price and very quick delivery. Very pleased and would use them again”

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Posted 3 months ago

“My dads favourite shop because of how great the staff are at Wilmslow. Would only be right if I bought him a gift voucher for his birthday.”

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Posted 3 months ago

“Fantastic service from Paul. Very knowledgeable, friendly and his wrapping is second to none. Will definitely be buying from him again.”

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Posted 3 months ago

“Excellent communication , easy to order , delivered promptly … and great T Shirts”

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Posted 3 months ago

“A great company with some very nice quality products. I tend to order from Norton Barrie as they are efficient and items are well packaged”

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Posted 3 months ago

“Norton Barrie is my first port of call when I want to update my Belstaff wardrobe. Great service and communication. I think we should all support the Independent Retailer when we can.”

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Posted 3 months ago

“From looking on the website, to ordering and delivery the whole experience was brilliant, and would highly recommend”

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Posted 3 months ago

“Brilliant top, great service 👏🏻 👍🏻”

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Posted 3 months ago

Norton Barrie is rated 4.9 based on 6,877 reviews