Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

“The Commercial 2450 is very well build. Solid, quite, smooth running. Very similar to others in the price range so it's the extras that set it apart. Inclines to 15 degrees and more unusual declines 3 degrees. The main area that caught my eye and sold me on this product was the electronic gadgetry. Unfortunately this is very poorly implemented. This next bit will not make the review as it seems that NordicTrack don't what to know what make us sad... look at the server question... the 10" Android touch pad is so locked down you can't adjust the screen brightness. You can't add favourites to the browser and are stuck with American content.... you are a global company are you not.... there is more but as I said... I doubt it will make the review. If you are interested... get in touch.”

Helpful Report

Posted 9 years ago

Helllo Mychajlo, its Josh from NordicTrack. Thank you for your honest review! I'm glad to hear you are enjoying the machine. Unfortunately we have had to lock down the console to stop anything being added or removed as we have found that this can affect the performance of the machine if anything is altered within the console. If you require any further assistance please do not hestitate to contact us here at NordicTrack.

Posted 9 years ago

“I've been extremely disappointed with the experience I've had with NordicTrack. Their courier company was appalling and when my item arrived it was faulty. Getting a satisfactory resolution to the situation seems to be extremely difficult.”

Helpful Report

Posted 9 years ago

Hello, its Josh from NordicTrack. Thank you for your review. I'm very sorry you have not had a plesant experience with ourselves relating to the delivery of your item. I believe this has now been resolved with our customer services. Any further concerns or issue's feel free to contact us.

Posted 9 years ago

“The product is just what I wanted. Oh, and the seat is much more comfortable than those on the machines that you normally find at a gym. It would have been helpful to put the serial number on top of the chassis rather than under it and to provide a manual in English. Customer service were very helpful and I have received the English manual by email. One small point, as I have arthritis in my hands, I found adjusting the pedal straps very difficult and had to get my partner to help out - but I guess most people would not have this problem. There was a mix-up over the delivery. I had arranged for the machine to be installed but an installer was not present. However this was rectified very quickly with a new team at a time to suit me - again very good customer service.”

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Posted 10 years ago

Hello Denise, Thank you very much for your honest feedback. I'm very glad to hear you have been enjoing your exercise bike. The reason we place the decal sticker out of sight as its generallyjust something you need once and would detract from the overall aesthetics of the product if it was permanently in view. I'm glad the issue with the installers had been resolved. Please feel free to contact ourselves here at NordicTrack if you require any further assistance.

Posted 9 years ago

“I have just bought a Nordictrack u100 bike and was recommended this packaged. For me it did not live up to expectation”

Helpful Report

Posted 10 years ago

Hello Heather, its Josh from NordicTrack. Thank you for your honest review and feedback. May I ask what part of the machine did not meet your expectations? If this is a huge concern to yourself please feel free to email through to nordictrack.uk@iconeurope.com and I will be glad to assist.

Posted 9 years ago

“Product was as per description but be prepared for a complicated assembly process and ensure you have a helper available for the heavy components. Warranty is a concern though as I have located the treadmill in my garage which has been converted into a gym but on completing the online warranty it advised that the product is not covered for garage use. This is a concern as the humidity, temperature and conditions in my gym / garage are more controlled than indoors.”

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Posted 10 years ago

Hello Andrew, its Josh from NordicTrack. Thank you for your honest review. As per our user manuals and our warranty terms and conditions we do not advise any products to be kept in any out house/garage type of environments. I do understand and sympathise as I know that customer do have heated controlled environments etc however we still do not advise this. In relation to our assembly we do try make our assemblies as user friendly as possible. I can understand it can be daunting when opening the box to see the many parts however as long as you had followed the user manual as precise as you can then there should be no issues. I hope you are enjoying your machine!

Posted 9 years ago

“after a problem with the order it was resolved in then end. treadmill better than expected”

Helpful Report

Posted 10 years ago

Hello Neil, its Josh from NordicTrack. I'm glad any issues were resolved and I'm hoping you are enjoying your exercise machine!

Posted 9 years ago

“Purchased the NordicTrack Elite 1500 treadmill online from nordictrack.co.uk. Easy enough to place the order. Once the order is placed, they don't appear to update the status of the order online any further. When the 2-4 day shipping was about to expire I gave them a call and sure enough it was due to ship the next day. The product arrived well protected in the packaging two days later. I was also contacted by the courier the day before delivery. There was a small part missing, which does not effect the operation of the treadmill (a heal that is attached to the underside of the frame) so we are awaiting the part from the service company. So nearly a month in and all is going well with the calorie burn! Incidently, my order still says "processing" on the website. So the only suggestion I would make is that if the order process on the website is kept up to date, it is a good way of keeping the customer informed of progress.”

Helpful Report

Posted 10 years ago

Hello Justin, its Josh from NordicTrack. Due to the high volume of orders we recieve via the website we can only update our customers as much as possible. Our website is not set up to autonomously update itself but we are happy to provide any delivery details or despatch details via telephone or email. I'm sorry to hear that you had a small part missing from your machine, I'm hoping you are enjoying your machine and calories are still being burned!

Posted 9 years ago

“Hi, having read reviews on the best treadmills I decided to purchase a Nordik Track 17.5. I decided to purchase straight from the supplier to miss the middle man in case there were any problems. Having purchased from icon health and fitness the treadmill came with the ifit module. The ifit module did not work. No fault of Nordik Track. The fan on the treadmill to cool the user does not work which is a complaint. After lots of phone calls and emails to icon health and fitness they have replaced the ifit module and have promised a new console so I have a working fan. Moan over. I am really impressed with the treadmill it is a fantastic piece of equipment very sturdy and a pleasure to work out on. I would certainly purchase another product from Nordik Track in fact I'm looking at the cycling machines. I work in a technical industry so know problems arise and we get over them. Keep up the quality work. Well done. Neil.”

Helpful Report

Posted 10 years ago

Hello Neil, its Josh from NordicTrack. Thank you for your honest review! I'm sorry that you received the product with a faulty iFit module and a faulty console. I'm glad we got this issue resolved as soon as possible by our customer services. I'm hoping you are still enjoying your NordicTrack T17.5 Treadmill! Any further queries or concerns feel free to contact ourselves here at NordicTrack.

Posted 9 years ago

“Treadmill delivered two hours before due ? Did not erecting since nobody present ! Still in garage ? Unable to move now”

Helpful Report

Posted 10 years ago

Hello Debbie, its Josh from NordicTrack. I'm sorry to hear about our carriers delivering the item earlier than the arranged time slot. I believe this has now been resolved with the delivery/installation team. I hope you are enjoying your Treadmill.

Posted 9 years ago

“The treadmill that was ordered is good and of high quality. I recommend it. The delivery service however, was flawed and the customer relations response inadequate. The Delivery service driver and colleague were unable to take the machine up the stairs-said too heavy and the machine would damage my property for which they would take no responsibility. Another delivery time was fixed and I had to provide 3 builders to assist the process. Tried discussing same with customer relations and when I asked to speak to a person in authority was refused as follows Quote As per our conversation today, please note that you can send a formal complaint to our Customer Relations Manager at Unit 1D The Gateway, Fryers Way, Silkwood Park, Ossett, Wakefield WF5 9TJ. I am sorry that I am unable to provide a contact number as this is confidential and for internal use only. However, the Customer Relations Manager will reply to any complaint in due time and we take into consideration any feedback from our customers. Unquote I had to contact the US management and a week later was called by a uk based helpful customer services person. In fairness she then dealt with my complaint as best she could and efficiently offered a modest compensatory gesture which I accepted. In short if you are purchasing a large machine I would not go directly to Nordic but to John lewis or Amazon who have a more serious approach to customer relations and would I suspect have dealt with the problem more efficiently. Having spent around £1000 on a machine and paid extra for delivery and installation to be told that I cannot speak to the manager and that the number is confidential shows an unbelievably cavalier approach to the customer. Bearing in mind that the time taken for 2 deliveries and additional costs of providing 3 builders took the cost to close to £1500 I would hope that icon / Nordic take note and improve their service.”

Helpful Report

Posted 10 years ago

Hello Eric, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear about your disappointing experience with our delivery/installation team. I believe there were communication issues about the amount of installers would be required for your machine. As the item was going upstairs it would require a 3 man service so I do apologise for the delay in the installation and delivery. In your review you are correct about our complaints procedure. I believe you were given a response to your complaint within the time frame mentioned and this has now been resolved. Furthermore I believe our customer services were able to give you any information you needed about the complaint made. I can assure you we take customer services very seriously especially in relation to complaints made. I'm hoping you are enjoying your machine.

Posted 9 years ago

“Had no problems with the treadmill, it's really good, however I've had problems with the iFit - getting it to do the live workouts etc. I did contact yourselves about this and was told somebody would call back but nobody did. Have now managed to hook into Google streetview but really wanted to do live video workouts. From internet searches it looks like everyone has problems doing this. Could do with a handbook on setting the iFit up and describing how to use it's features. So in summary the treadmill is really good the iFit is really bad. I'm considering returning the iFit for a full refund. Regards Phil and jackie May”

Helpful Report

Posted 10 years ago

Hello Philip, its Josh from NordicTrack. Thank you for your review! I'm sorry to hear that you have had iFit issues. Did you contact our customer services in relation to this? As they will be able to provide any information about the iFit set up or any queries you may have.

Posted 9 years ago

“Brilliant bit of kit all turned up on time! Please make sure the fitters are familiar with the assembly of the machine as they done well only had to make a few adjustments ie tightening things up but generally pleased”

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Posted 10 years ago

Hello Gary, its Josh from NordicTrack. Thank you for your review and I'm glad you are pleased with your brand new item! With the delivery teams, they are trained with a variety of our products however there are times with our newer products they are quite unfamilliar with but I'm glad the installation was successful. Hope you are still enjoying your machine.

Posted 9 years ago

“Hi I have a T23.0 Very happy with the product and performance/ look etc. But the noise from treadmill bounce is excessive for a £1,500 treadmill There's nothing in the manual - how can I cure this?”

Helpful Report

Posted 10 years ago

Hello Nick, its Josh from NordicTrack. Thank you for your review and your order. May I ask have you spoke to our customer services in relation to this? As they will be glad to assist with any cushioning issues you may have with your machine. You can contact them at 03301231045 or at CSUK@iconeurope.com.

Posted 9 years ago

“Item still not delivered and cannot write a review...”

Helpful Report

Posted 10 years ago

Hi, It seems that your product was delivered the day after you left this review! We're sorry the delivery lagged past your expectations. We'd love to know what you think of the product, so if you are able to update this review we would really appreciate it! Thanks

Posted 10 years ago

“The treadmill broke and the speed and after sales was extremely poor. Fixed now (replaced) but I'm worried if anything goes wrong I would have to endure the same again! Very disappointed.”

Helpful Report

Posted 10 years ago

Hello David, its Josh from NordicTrack. Thank you for your review and I'm sorry to hear that the first item you ordered had a fault. I'm glad our customer services were able to rectify the fault with a brand new item. I hope you are enjoying your new machine and feel free to contact our customer services of any further issues, queries or concerns.

Posted 9 years ago

“Bought a NordicTrack treadmill with iFit capability. Treadmill motor blew up on first session, but was repaired in 2 weeks. Putting that aside as bad luck I stradtes to use the treadmill and have done so regularly. However, user problems with the iFit capability have not been resolved through iFit customer service - which is total and utter garbage . Even on the official forum, the service is openly mocked by members given that nobody ever seems to have had a satisfactory response to a query. So in effect, the iFit functionality is a fancy, but ultimately useless add on. I have a treadmill that I use regularly - but it could be any brand - certainly don't have the features I was sold in the brochure. A little bit sad really because it could be so much better.....”

Helpful Report

Posted 10 years ago

Hello Graham, its Josh from NordicTrack. I'm sorry to hear about your disappointment with iFit. I cannot comment in regards to any reviews or comments made by any other users however we are always here to help at NordicTrack with any iFit queries or concerns. I hope you are enjoying your machine.

Posted 9 years ago

“I also have a fitbit and i thinkbthe app on the fitbit is much better ifit has more us based food producted for counting calories. Which not so good for uk products also there is not barcode reader Needs to be more like the fitbit app interface”

Helpful Report

Posted 10 years ago

Hello Mr Villiers, its Josh from Nordictrack. Thank you for your honest review. I have taken account of your feedback and I understand what you mean. As the iFit was recently launched when this review was taken there were still updates needed to made to the iFit wearables app which includes foods. I cannot comment on any of the fitbits interface.

Posted 9 years ago

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