NordicTrack UK Reviews

Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

4.5 Rating 3,659 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

Location:

1 Westgate Court Silkwood Park,
Silkwood Park,
wakefield
United Kingdom
WF5 9TT

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will right a review upon receipt of our equipment”

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Posted 4 years ago

“difficulty with payment made this trickier than I would have hoped”

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Posted 4 years ago

“None”

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Posted 4 years ago

“OK”

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Posted 4 years ago

“Let down by installation team making a real mess of brand new rubber flooring, Made rubber flooring dirty and scuffed.”

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Posted 5 years ago

“Order process easy. Delivery process terrible - was advised a 11.45 to 13.45 slot, arrived at 16.30! A few issues with machine (T14.0 treadmill) which I need to contact NT about.”

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Posted 5 years ago

“It looked like a great product , however, it unfortunately arrived faulty. After 10 days of daily calls to customer service ( which was based in Romania!), and on the day we were expecting the replacement part, we instead received an email saying that the part will be in stock in another 10 days. The whole experience was so disappointing, we decided to return the item and buy another.”

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Posted 6 years ago

“I do like having the ifit but most of the time it is either a road amongst trees or somewhere barren,it would get more stars from me if the destinations were more exciting i.e cities so there is more to look at”

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Posted 6 years ago

Hello Jennifer, Its Josh from NordicTrack. I am sorry to hear you are not satisfied with some of the iFit programmes you have used. Have you explored the iFit library that has over 100+ pre-programmed workouts to choose from? I may suggest with the Google Maps plotting around some great cities like Prague and Berlin! Please feel free to contact us if you require further guidance or have any queries!

Posted 6 years ago

“Easy to use after checking the internet how to use it . Also I was told it was the latest model to then find out its actually 2017 model Yes I could make a fuss but everytime you call NordicTrack you have to take a picture and send it If these things where not a issue it would be a 5 star”

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Posted 6 years ago

“The machine is good, but the built-in exercise programs leave a lot to be desired.”

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Posted 7 years ago

“Product seems to be fit for purpose and has good functionality.”

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Posted 7 years ago

“We never purchased a Nordic as we put off by the many negative comments about After Sales Service and Customer Service. All reviews comment this as the main negative aspect. Having said that when I mistakenly ordered one (!) they were quick to cancel the order at my request.....”

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Posted 7 years ago

“Didn't really! Had high hopes of a quality brand, but feel I could have gone for a much cheaper brand for the same quality. the only thing that was good were the delivery logistics.”

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Posted 7 years ago

“Purchased direct from NordicTrack UK. NordicTrack in their advertisement of the treadmill state “The NordicTrack Commercial 2450 Treadmill is classed as a large boxed item which requires a 3 man delivery so the product can only be delivered to a ground floor room of your choice.” So I was very disappointed and annoyed when the delivery arrived, with only 2 small, not very well built, young delivery boys/men to handle the delivery. Luckily my husband had called home when the delivery had arrived; my husband who is suffering with a hernia had to lift the 125kg treadmill which is not advisable. My husband is now suffering again due NordicTrack not providing or paying for the correct amount of men to deliver this heavy treadmill, which I am sure is a breach of their Health & Safety obligations to the delivery boys/men. Our decorations in the hallway where damaged in the process of bringing in the treadmill. Within the first week of using we have noticed that the fan when turned above speed 2, (speeds 3 – 5) the fan makes an awful vibrating noise, very annoying. The belt needed to be tightened after the first week, the left hand side nut tightened lovely unfortunately on the right hand side the plastic casing hole slot does not line up with the nut, this does not allow the nut to be turned by the allen key, but just damages the nut. This has been reported to NordicTrack - awaiting replacement part. You would have thought that these simple issues would have been spotted by their quality control before the machine was dispatched. Overall a good quality machine which is what you would expect for the money paid just very poor delivery service and simple faults that should have been rectified before delivery.”

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Posted 7 years ago

“I paid extra for an upstairs delivery. One of the men delivering was very angry they had to take the tredmill upstairs and only decided to do so when I asked then to return the tredmill as I wasn't going to accept it being delivered downstairs. I was advised I would be able to self assemble the tredmill on my own in an hour yo an hour and a half via your email chat.This was very much not the case. I paid a handyman to assemble the tredmill with me assisting when necessary, it took 4 hours.”

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Posted 7 years ago

“Good treadmill 320i. ( RUBBISH DELIVERY ) Delivery was rubbish. Was given a delivery day, took time off work. On delivery day I got a text early in the morning saying it wasn’t being delivered that day. Went to work then got a phone call saying the delivery van was waiting at my house! Had to leave work to go home for the delivery. What a shambles”

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Posted 7 years ago

“Treadmill is adequate, but the associated applications & software are poor to average. The biggest let down is that once you've purchased the hardware you're then sucked into a myriad of upgrades. You have to purchase the basic iFIT package just to supply minimal data (even then this can go missing) for export to e.g Strava. A potential customer of NordicTrack has probably been duped into thinking the hardware is all singing and dancing but in reality you have to keep increasing your iFIT subscriptions to get the full benefits from your equipment.”

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Posted 7 years ago

“The ordering & delivery service was excellent. The quality of the exercise bike was less good. The handlebar slot required freeing up. The reistance mechanism, pre fitted, was not connected & we await an engineer's visit to rectify.”

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Posted 7 years ago

“Invoice said I would be contacted within 3 days to arrange delivery. After 4 days had to chase.Delivery men were excellent. Instruction manual could be more explicit and diagrams much larger. Some instructions were incorrect resulting in frustration and wasted time. e.g. secure left pedal in a clockwise direction when in fact it was anti likewise rt pedal was anti not clockwise as stated. instruction about removing hidden screw in protective guard would have been useful.”

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Posted 8 years ago

“I have finally got to achieve my fitness goals”

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Posted 8 years ago

NordicTrack UK is rated 4.5 based on 3,659 reviews