NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,567 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“Everything was straightforward.”

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Posted 8 years ago

Hello Ranbir, Thank you for your review and I'm happy to hear your order and delivery process went through smoothly.

Posted 8 years ago

“I love my treadmill and it is perfect”

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Posted 8 years ago

Hello Avril, its Josh from NordicTrack. Thank you for your review and I'm very glad you are enjoying your machine!

Posted 8 years ago

“Great product and communication good delivery service”

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Posted 8 years ago

“Came as promised, Put it together in 30 minutes. seems to be the business”

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Posted 8 years ago

Hello Daniel, its Josh from NordicTrack. Thank you for your review. Pleased to hear that you are enjoying your machine and the assembly process went okay.

Posted 8 years ago

“Great treadmill. Great incline modes and speed for tempo training. Excellent control panel that plays music through at a good sound level. A definite 2 man job to build but overall no complaints. Highly recommended”

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Posted 8 years ago

“I would if I could but I need delivery of the goods first. !!!!!”

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Posted 8 years ago

Hello Robert, its Josh from NordicTrack. Thank you for your review. I do apologise on behalf of our delivery company with the delivery failures, I believe this has now been resolved and I hope you are enjoying your exercise bike.

Posted 8 years ago

“The delivery did not turn up on time. When delivery finally turned up they damaged my property, even though they only had to deliver to the first room on the ground floor of my house. Then the equipment was damaged when we opened it and we cannot use it. Also we never received the iFit memberships we paid for. I now have two complaints outstanding. Not impressed for £3000. To make matters worse Costco were doing the same elliptical for £150 less, even though the NordicTrack web site had said they gave a 40% discount! If there was an option here for no stars then I would have picked that...giving you 1 star is far too much.”

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Posted 8 years ago

Hello Mr Bennett, its Josh from NordicTrack. I'm sorry to hear of your disappointment in relation to the delivery our carriers provided. There is no excuse for any damage caused to our customers property. Did you raise this with the Panther delivery company via claims? The iFit membership code email had an error which is why you had not received this initially so the two codes were resent out to your email address. I cannot comment in terms of price-matching as we only price -match like for like with online pricing. Possibly a price-match was was not available due to the product was cheaper in the Costco warehouse rather than online. I hope this has been resolved now and you are enjoying your machines.

Posted 8 years ago

“making a mess of the delivery. First floor delivery was not instructed to the delivery company. Then they said that they will arrange a three men delivery. When they came second time again they could dot deliver as two men delivery was instructed. The delivery people said Iconic was trying the same trick with different company rather than arranging three men delivery. I wasted two half a days waiting for this. After two weeks this has not been delivered and there is no further information from the company.”

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Posted 8 years ago

Hello, its Josh from NordicTrack. Thank you for your review. I do apologise for the delivery failures that Panther Logistics had caused. We had instructed them that the item had required upstairs delivery as per your order however it seems mis-communication within Panther Logistics led to the failed delivery attempts. They are well aware our procedures however in this case it seems they had not been adhered too. I believe that this had been resolved and I hope you are now enjoying your machine.

Posted 8 years ago

“Simple order process with no issues”

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Posted 8 years ago

“U60 bike is a good quality product for the price. Smooth and silent, small increments between resistance levels and feels solid and stable. Screen info mediocre, but fan is useful addition”

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Posted 8 years ago

“the whole family absolutely love our new 2950 comeercial tradmill i would recommend it to anyone who wishes to enjoy exercise Anthony”

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Posted 8 years ago

Hello Anthony, its Josh from NordicTrack. Thank you for your review. I'm glad to hear you and your family are enjoying the NordicTrack 2950 Commercial Treadmill!

Posted 8 years ago

“Great Product and Fast Delivery”

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Posted 8 years ago

“Telephone order handled well. Disappointing that no assembly service was currently available. Telephone call to arrange delivery handled well. However no "day before" notification given of intended delivery. Telephoned on appointed delivery day and was given a 2 hour slot (3pm to 5pm). Nothing delivered! Phoned next day. Not yet logged back into the warehouse; therefore no delivery information available as at 30 Nov. Still no contact received as at 31 Dec 2030 hours.”

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Posted 8 years ago

Hello Mr Kersey, Thank you for your review. I believe there may be some confusion with the dates as we received the order on the 15/12/16 and the carriers received the order on the 19/12/16. I do have to apologise on behalf of our delivery service as there was an issue with the weight of the product however as this has now been resolved I hope you are enjoying your NordicTrack product.

Posted 8 years ago

“easy to construct”

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Posted 8 years ago

“Apart from misspelling my surname, the young man I gave the order to was most helpful. The delivery men were excellent,they found down our lane,arrived within time schedule and we're extremely polite,quite a change from some we have!”

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Posted 8 years ago

Hello Mr Burns, its Josh from NordicTrack. Thank you very much for your order. Always a pleasure to help and I'm glad the delivery/order process went through smoothly.

Posted 8 years ago

“Quality and precision of equipment.”

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Posted 8 years ago

“Good machine at a good price.”

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Posted 8 years ago

“Great service - good delivery and easy to put together. Great bike very smooth. Perfect really!”

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Posted 8 years ago

“Item was out of stock asked for email when back in.Received email to say in stock so I immediately ordered & payed then didn't hear anything for a week so I phoned & was told there was a mix up somewhere! I was told somebody would phone me the next day.i didn't get a phone call so I had to phone you again then I was told they were out of stock. I have now been told you will deliver one tomorrow”

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Posted 8 years ago

“Merry Christmas to me. Love my new running machine, better than the one at the gym. Was a bit of a job to put together but not looked back since it's done..”

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Posted 8 years ago

NordicTrack UK is rated 4.5 based on 3,567 reviews