Product delivered NordicTrack X9i Incline Trainer on time and installed, installers turned on the machine and it literally blew up at the socket inlet, hence the very poor rating. I contacted Nordic Track UK (Do not even discuss any issues with Nordic Track US) they were very helpful and re-ordered a replacement machine immediately, only down side was it was another weeks wait. Given the above failure in a new machine I would question the factory quality control measures and can only hope that the new machine has actually been quality checked as the previous machine obviously wasn't. Won't be able to comment further until new machine is installed.