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NordicTrack UK Reviews

4.5 Rating 3,082 Reviews

88 %

of reviewers recommend NordicTrack UK

Company Reviews

4.5

Based on 3,082 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

NordicTrack UK 5 star review on 15th October 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seven days ago our x7i incline trainer was delivered. Firstly the delivery people couldn’t get the box through our very wide door so unpacked it in the lorry. Then we put it together and plugged it in with excitement. Nothing happened! Finally today an engineer came out to look at it and announced tha5 it probably has a faulty mother board so now we have to wait for a replacement. One to be sent out. No idea when it will actually be working but not impressed so far.”

Posted 6 years ago

“I still haven't been able to assemble the exercise bicycle I ordered because the screws were not delivered. I rang customer services and explained I did not have any screws, waited for 5 days only to receive a package containing three handles and an allan key. One mistake is poor service, but for two things to go wrong seems exceptionally bad. What process is in place for ensuring that the right parts are included in the packaging. ?”

Posted 6 years ago

“I have purchased this to help be get fit for major cancer surgery but as yet not been able to get it to pick up a strong enough to down load any of the maps, my access time to use my bike is quite limited so sorry to say at this point i am very frustrated with my purchase.”

Posted 6 years ago

“I was not notified by either Nordic or your delivery contractor that i had to make a call to arrange the delivery of the treadmill. I took it upon myself to call Nordic and that is when i was offered the option of calling the courier to get an update or indeed the telephone handler was happy to do it and get back to me. I opted to call them myself and was advised that it was my responsibility to contact them for delivery. When i purchased the Treadmill online there was a note suggesting they would get in touch within 2 days. One of the side panels was also broken which i have reported.”

Posted 6 years ago

Hello Mr Donaghy, Thank you for leaving an honest review. I'm very sorry for the delay in which our carriers did try to contact you. They call the customer within 24-48 hours on receiving the order. Your order was recieved and processed by ourselves on the 30th and you were contacted within 3 days so there was some slight delay. I see the item has now been delivered so I hope you are enjoying the machine you purchased! Any further assistance feel free to get in touch.

Posted 6 years ago

“The delivery process is a shambles. Ordered on 22/5/17. Supposed to be delivered on 5/6/17 but did not arrive. Only have 28 days to register the 10 year guarantee from date of purchase. Not arrived yet and 28 days running out.”

Posted 6 years ago

Hello Mr Macdonald, Thank you for your honest review. Unfortunately there were some issues when arranging delivery to your specific postcode as our carriers saw this as an offshore delivery which did delay the booking. In relation to the warranty extension, if you attach a note to the warranty card explaining what has occured I will waiver the 28 days of purchase policy due to the delay in yourself receiving the goods.

Posted 6 years ago

“The NordicTrack C9.5 that was delivered was damaged and could not be used. I managed to contact 'iconsupport' and have arranged a replacement. It appears that I have to assemble the faulty unit, as it is impossible to repack the trainer, or face a delivery charge. I also had to use an 0331 'phone number which has cost me £4 ish! Seriously unimpressed.”

Posted 6 years ago

“On unpacking the bike, it was evident that there was a substantial amount of scuffs/scratches on the plastic casing below and in front of the saddle, which could not just be polished out. when. Put the bike together, using instructions which were much less than clear. On testing the bike and using the pulse monitors, these were no use at all as they gave completely erratic readings, both very much above or below the actual pulse rate which was taken at the wrist, by my wife, a medical doctor. As a couple in our seventies, we purchased the bike to use regularly to enhance our fitness, and a significant part of this is to be able to monitor our pulse rates to ensure that the achieve our maximum for age recommended levels. With the unreliability of the inbuilt pulse device it would be very easy to exceed the recommended maximum and do damage, possibly quite serious damage.”

Posted 6 years ago

Hello Mr Murphy, Thank you for your honest review. I'm sorry to hear that you received your machine with slight cosmetic damage. Sadly, on rare occasions, they can happen which I can only apologise further. I believe this has now been resolved accordingly with our customer services. In relation to your mentioning of the hand grips on your machine, please see the manual for the details relating to this: "The pulse sensor is not a medical device. Various factors may affect the accuracy of heart rate readings. The pulse sensor is intended only as an exercise aid in determining heart rate trends in general".

Posted 6 years ago

“The software on ifit is so poor it is almost unusable. It took many attempts to log it onto our wifi, (when everything else seems to be plug and play) and when we did so it did not communicate with the website correctly. It did not give us a choice of routes on the console from our scheduled routes there was only ever one available, it did not always pick up when a route started, often the website showed a different route to the one on our console. To have any chance of this working I had to start the console fresh, have one only route on the website and hope it did not crash mid ride! Overall I'm very disappointed as the idea is excellent, it's such a shame that in practice it just doesn't deliver.”

Posted 7 years ago

“I would if I could but I need delivery of the goods first. !!!!!”

Posted 7 years ago

Hello Robert, its Josh from NordicTrack. Thank you for your review. I do apologise on behalf of our delivery company with the delivery failures, I believe this has now been resolved and I hope you are enjoying your exercise bike.

Posted 7 years ago

“Item was out of stock asked for email when back in.Received email to say in stock so I immediately ordered & payed then didn't hear anything for a week so I phoned & was told there was a mix up somewhere! I was told somebody would phone me the next day.i didn't get a phone call so I had to phone you again then I was told they were out of stock. I have now been told you will deliver one tomorrow”

Posted 7 years ago

“Product quite good but very poor delivery service and damaged on arrival.”

Posted 7 years ago

Hello Chris, its Josh from NordicTrack. I'm very disappointed to hear about the possible damage that was caused during the delivery of your item. Have you raised this with the delivery company? As they will be able to help rectify this issue.

Posted 7 years ago

“Great equipment, clear assembly instructions, no issues on that side. However I contacted nordic track after unsuccessfully trying to get the IFIT to activate in Ireland and despite assurances I would be contacted to resolve the issue I have had no contact whatsoever. The bluetooth in both the treadmill and the crosstrainer I purchased require the IFIT to be activated so thats immobilised as well. I had been assured that Joshua Brooks who had previously emailed the activation code would be in contact. If its the case that IFIT does not function in Ireland then I would have purchased much less expensive machines elsewhere and if it`s not would someone in customer services please contact me asap.”

Posted 7 years ago

Hello Mr Larkin, its Josh from Icon Health and Fitness. I'm sorry to hear that you have not had a positive iFit experience. I believe this has now been resolved and it was outlined that your internet's connection was the fault which is why your iFit was not working. I'm glad we got the issue resolved together and I'm hoping you are enjoying your machine! Any further issue's feel free to drop me an email.

Posted 7 years ago

“There is no UK food brands on the database so therefore the nutrition part of the app is useless. Why sell in the UK if you can't fully utilise all parts of the device. SORT it out!,”

Posted 7 years ago

Hello Mr Fletcher, its Josh from NordicTrack. Thank you for your review. I believe this review is in relation to our iFit wearables application for your device. As iFit is based in the US you will see mainly US food brands at first however I believe iFit are now updating their system to show UK food brands or UK foods.

Posted 7 years ago

“Power supply is faulty”

Posted 7 years ago

Hello Anna, its Josh from NordicTrack! Thank you for your review and I'm sorry to hear the power adaptor received with your Elliptical was faulty. I believe this has now been rectified which our customer services has been in contact to supply a brand new power adaptor. I hope you are enjoying your machine.

Posted 7 years ago

“Purchased an exercise bike using 0% facility, but due to an error on the finance house computer system could not complete the documents online and when questioned agreed to post them out to me. These documents never arrived and two weeks later Nordic Track sales team have never followed me up to question why I never completed the sales agreement. Shame as I would still like to purchase the bike to go with the other Nordictrack equipment I have in my gym? Their loss I guess, but then they may already have enough customers?”

Posted 7 years ago

Hello Glynn, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear about your disappointment with our finance system. We do receive a lot of finance orders which we do pick up on and contact customers to see how they got on with their finance order. There is no excuse however as to why you were never contacted but as per their system they were awaiting the customer to contact them in relation to the documents so that is perhaps why you were not contacted as we thought Barclays was helping you through this. If you require any assistance in relation to your order or the finance agreement please feel free to contact our sales department.

Posted 7 years ago

“Very unhappy. Currently contacting Nordictrack. After recently assembling our product and trying to use it there is a loud creaking noise almost like plactic moving. Really want this resolved.”

Posted 8 years ago

Hello Tracey, its Josh from NordicTrack. I'm sorry to hear you had issues with your recently purchased machine. Have you contacted our customer services in relation to this? They will be glad to help rectify this issue by going through a diagnostic with yourself to try see what is causing the creaking sound. You can contact them directly on 03301231045 or email them at CSUK@iconeurope.com.

Posted 7 years ago

“I have not received the goods as yet , order placed on the 25th February and webside indicated a 7-14 day period from order.I was expecting a mail from the warehouse when the goods were dispatched . I rang the customer service telephone no on the 8th March and was left holding for quite some time and they could not find my order and requested that I send in an email which I did and have yet to receive a response . I did received an email from Masterlink logistices on the 9th March requesting when I would like delivery, my obvious answer would be as soon as possible. It might be delivered on Monday next . Recommend better communication , at least give the customer an indication if the goods will not be delivered in the period stated and advise when they could expect them”

Posted 8 years ago

Hello Mary, its Josh from NordicTrack. Thank you for your review. As mentioned through our terms and conditions our Ireland deliveries are extended to 7 - 14 working days as mentioned however we use third party to carriers to deliver this item so we cannot give an accurate delivery date until we know the item has been collected. I'm glad that Masterlink did get in touch in relation to your order and I believe this had been successfully delivered. I hope you are enjoying your machine!

Posted 7 years ago

“Delivery company damaged my house and we are still waiting to hear back from Customer Service...”

Posted 8 years ago

Hello David, its Josh from NordicTrack. I'm sorry to hear that our delivery company, Panther Logistics, had potentially damaged your property. I believe this has now been resolved with Panther Logistics.

Posted 7 years ago

Hello David, its Josh from NordicTrack. Thank you for your review. I'm very disappointed to hear that our carriers when delivering the item had potentially damaged your property. I believe this has been resolved now with Panther Logistics.

Posted 7 years ago

“Having built the bike the monitor does not work. I have registered it with icon support but heard nothing, then raised it as a complaint but again heard nothing. As a result I've not been able to use the bike yet.”

Posted 8 years ago

Hello Jonathan, its Josh from NordicTrack. Thank you for your review. I'm disappointed to hear that your newly built exercise built has a console fault. I believe our customer services did have some slight delay in response as they were looking into a replacement part for your console which was then supplied to an engineer. This has now been resolved. I hope you are enjoying your machine.

Posted 7 years ago

“No problem with buying but difficult to set treadmill/IFIT/mobile or tablet. I paid for the treadmill to be put together (thank God) but after the 1st workout, found 3 screws and washers on thefloor. Since Christmas had one answer from their team asking for more details, now early February and I have recently received, after me chasing them for a reply, an automated email to say they have received a lot of emails and therefore I needed to be patient... The heart monitor is not working either so overall not too happy.”

Posted 8 years ago

Hello Pascale, its Josh from NordicTrack. Thank you for your review and I'm sorry to hear about the installation issue you have had with your machine. I believe this has now been rectified with the installers and I'm hoping you are enjoying your machine now.

Posted 7 years ago

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NordicTrack UK is rated 4.5 based on 3,082 reviews