I was not notified by either Nordic or your delivery contractor that i had to make a call to arrange the delivery of the treadmill. I took it upon myself to call Nordic and that is when i was offered the option of calling the courier to get an update or indeed the telephone handler was happy to do it and get back to me. I opted to call them myself and was advised that it was my responsibility to contact them for delivery. When i purchased the Treadmill online there was a note suggesting they would get in touch within 2 days. One of the side panels was also broken which i have reported.