“"We have been using Norangos services for many years now. We are a part time charity that needed our calls answering full time. Norango have enabled us to still continue with our part time schedule but know that calls will always be answered whatever time of the day.
We were slightly unsure on how callers and customers would react to this outsourced function, but the Norango team have been very efficient and professional in answering the calls as if they were one of us. Callers are completely unaware they are even speaking to Norango.
The receptionists are extremely professional and courteous and relay all messages accurately. They are especially good at making sure all urgent enquiries are rooted to us ASAP.
We would definitely recommend their services to businesses that have a lot of URGENT calls. Calls that they cannot afford to miss. Norango can give them the satisfaction of knowing they will always be answered and dealt with accordingly."”
Thanks Angela - it´s our absolute pleasure to be involved in the initiative, and to help whenever you need us. Patching urgent calls is just one of the ways we ensure that our clients´ customers always feel like VIPs!
“We have been using the services of Norango for over 10 years. In the early days, when we had very few staff, it was imperative to have someone taking calls for us when we were out on visits. We find using Norango to be the perfect backup service, for when we are not directly available and as an out of hours service. which is a huge advantage to us here at Eploy.
There was one particular time when I had been trying to reach one of our clients for a while but she was never available. Eventually when she did get back to me no one was available on site, to take her call and I was out of the office. A Norango staff member took that call and immediately sent the message through to me. It was such a relief to realise I hadn’t been ignored.
If we hadn’t had Norango in place I might never had managed to speak to that client and future business may well have been lost.”
“We have been using Norango and their services for over 10 years now. When our business initially started I was a one man band and wanted to appear to potential clients I was bigger than I was, at that time.
Norango have helped me do this and also help manage and control our daily call flow.
I was originally concerned that callers would be looking to speak to me directly or have a technical query that Norango could not answer, but their expertise have allowed me to be anywhere in the UK or Europe and calls are routed to myself and other staff members on certain days and at certain times, as instructed by myself.
I would definitely recommend their services to other smaller businesses looking to appear slightly larger than they are for business potential purposes. Also any businesses who are not able to answer all of their incoming calls, for whatever reason, Norango provide a cost worthy solution to this”
“It is imperative to us to be available 24/7 for our support system to our clients. Norango enables us to be just that!
We find Norango staff to have quick response to any tweaks which need to take place; Asa and Julian are always there for us if anything needs refining.
The Norango team pick up the information and have it routed in accordance with our instruction effectively and efficiently.
I would certainly recommend Norango’s services as I have found our experience with them to be nothing but positive.”
Hi Chet and thank you for a great review. Our client liaison is always happy to respond to your requests, and ensure that your call handling is as streamlined as possible so that your customers are always satisfied.
“We are a B2b business and a lot of our business procedures are outsourced. Norango completed that package by becoming our 24 hour answering service. We know that calls will be answered whenever we are physically unable to.
We were slightly concerned that the receptionists would not know enough about our business and procedures when talking to our customers and that this would be apparent.
The team at Norango ensure that they are fully knowledgeable of the businesses they are dealing with resulting in a very professional service. Customers are unaware they are speaking to Norango and believe they are in direct contact with us.
We would recommend their services to other B2b companies and any others businesses looking to outsource part of their day to day business. Businesses with high volumes of calls, with a lower staff base will also benefit with a cost efficient service.”
Thank you Ed and Melinda much appreciated. You gave us clear guidelines so that we are able to establish which calls should be transferred to you at the Eager Drinks office and which ones are transferred to your other branches.
“What can I say? We were customers of another answering service who purport to being the market leader but were constantly frustrated by their lack of flexibility. We made the move to supporting our customers 24 hours a day and had to move away in any case, well boy, we had no idea what we had been missing.
Our calls are answered 24 hours a day and Norango always properly qualify the incident and only put calls through to our engineers with a full detail of the problem, their ladies are always friendly and eager to help, on one occasion they tried to call us several times to report an urgent issue before they got through and we avoided the prospect of losing a valuable customer because of their persistence.
I would recommend (and indeed have done) to any service organization that values it's customers.”
“Since we are Europe's leading travel management company dedicated to serving the travel requirements of the not-for-profit, academic and faith sectors it is extremely important that we are available 24/7 to our clients. Often when they call in they need assistance immediately. We find that the Norango staff are not only efficient but also extremely personable and approachable in dealing with these matters. There have been countless scenarios where without Norango connecting the call quickly and professionally to our on call personnel our clients would have been stuck in seriously difficult travel situations.”
“What first triggered us to look for such a service was that we were totally unsure of whether we were losing calls in “out of hours” or not. We looked at various companies and we found that your package beat the rest on price. We have had absolutely no problems or concerns at all. Quite simply, “it works”! We have already recommended you to other companies and we will continue to do so, which just goes to show how happy we are with the service you provide us!
Howe Green Ltd”
“We sought Norango’s services at a time when we needed one central telephone number answered by an external answering service, to direct our calls to the correct individual/ department. Before selecting Norango for this project our only real concerns were the cost and whether they were reliable. Norango beat all its competitors on price and we were quick to learn that they were certainly reliable. What has pleased us the most about Norango is the staff. They are always nice and friendly and very responsive. Any small issues have been resolved quickly and efficiently. We would recommend Norango to other companies as we’ve been with them now for three years and it works very well. We have had no problems or reasons not to encourage others not to try it. It’s always worked for us and the service is exactly what we expect it to be.”
Thank you Kai, we have always enjoyed working with you and Teclo Networks. We understand how important it is for your customers that contact to be made with your support staff day or night and are proud to provide this service for you.
“We are a leading designer, manufacturer and marketer of products and systems for use in respiratory care, acute care, and the treatment of obstructive sleep apnea. Our products and systems are sold in over 120 countries worldwide. We need to be available at all hours for on call staff in hospitals and other medical institutions, who may need our products urgently. Our calls need to be dealt with and handled the same way we would handle them ourselves. Having been a happy client of Norango’s for several years we have found that we can fully trust them to do just that. Urgent enquiries are always dealt with efficiently and correctly. We would certainly recommend Norango’s services as they are extremely reliable. Whatever your expectations and specific needs are, Norango will be sure to meet them.”
Thank you so much Barbara, we are proud to work alongside Fisher & Paykel and understand the importance of providing 24 hour support to your customers and end users of your respiratory systems. We look forward to working with you for many years to come.
“Craftinsure have used Norango since 2002 having been recommended by another customer, and have been very satisfied with the professional service they offer 24/7 which entirely compliments our expanding internet business.”