How would you rate
"Norango has helped us loads: previously our operations team spent about 50% of their day fielding calls: now only the most important ones come through. We tried a few other phone answering services but we loved their flexibility in adapting to the systems we use: feeding directly into our helpdesk and CRM systems. Highly recommended!"
"Norango look after our out of hours calls for us. They do a good job speaking our clients and sending messages through. Also if we need anything changing on our accounts its always dealt with promptly by Norango and changes made almost instantly."
Thank you so much, Kylie. It´s part of our commitment to quality service to be able to respond to change requests and updates in real-time, and we are delighted to be able to handle your calls and help your customers.
"“Norango look after our customers expertly with professional and friendly support, and we would happily recommend their call handling services and quality approach.”"
Thank you to Jim Bluck at Quest Employment for this fantastic review!
"Put simply they are the unsung heroes of our business and many others..
If your are looking for professional support and to ensure you do not miss out on any business then do give Norango a call."
It´s great to know that we can provide our quality service for your business; thank you so much for choosing Norango.
"As a travel company we are faced with emergency situations worldwide.
Norango were able to assist urgently with our request to change our requirements and at very short notice. This enabled us to provide a bigger team for affected travellers.
The whole team are always so helpful and friendly.
Thanks so much
Thanks, Candice, for your warm words. We treat our client´s customers´ emergencies as if they were our own, and aim always to resolve the situation speedily and to everyone´s satisfaction.
"Professional voice always availiable"
Thanks, Dennis; Norango offers 24-7 cover, 365 days a year, as standard, so we are always there to support you.
"We have always found norango to be efficient, professional and courteous in all matters"
A big thank you for your very positive feedback on our services. It´s crucial to us that we get it right every time.
"They even take special orders when we are away. They introduced a simple, fully-compliant credit card capture system specially for me without a set-up charge."
Thank you David - we´re constantly working to ensure that all our clients have the very best value from the service we provide, and it´s our pleasure to be able to come up with exactly what you need.
"It is good having Norango as an answering service otherwise the phones in this office would be ringing constantly. Sometimes names are spelt wrong in the messages we get but overall very happy."
Thanks Tracey for letting us know that we needed to improve our spelling of some of the more unusual names that we handle. We are always receptive to constructive feedback such as this, since continuous business process improvement is a big priority for us. We´re glad we were able to resolve this, and continue to take the pressure off your team.
"During the founding of our New York studio, Norango's service enabled us to maintain a single phone number while we moved between a number of temporary offices spaces as we grew."
Hi Jon, and thank you! Here at Norango we provide a seamless,quality customer experience, and are delighted to see your business growing and thriving.
"Coachhire.com are the first truly global group transport provider, with over 15,000 chauffeured coaches and minibuses in more than 50 countries.
As a global transport supplier with drivers operating a 24 hour service it is crucial to our business that customers and drivers alike have access to our support teams and journey management system around the clock.
Norango provide us with intelligent support, their staff confidently and securely access our systems liaise between our clients, supplier and personnel in an efficient manner but without losing the personal touch.
Too often call centres provide a wooden, scripted and unintelligent service, with Norango we are confident that no matter the time of day or day of the week, our clients and suppliers will be met with friendly and helpful response to their calls."
Thank you Alan; it´s so satisfying to be able to help in this way! We see ourselves as an integral part of your team, and integrating directly with your systems ensures an efficient service to all your clients..
""As the UK's foremost specialist in efficient steam generation, we pride ourselves on our exemplary customer service, fast quotation response, quick order turnaround, and competitive pricing structure.
Known as "The Green Steam Company" we offer cost and carbon cutting solutions to a variety of industries and it is important to us to use suppliers that assist us in this goal. Norango´s low impact business model means that we can use a call handling service whilst having very little effect on our carbon footprint.
We are proud that our boilers are extremely reliable but when there is an issue it is important that our 24 hour contract clients can access our support services whatever the time, day or night. In October 2014 we contacted Norango and they were able to provide everything we were looking for.
They handle calls from our clients, suppliers and potential clients, filtering them accordingly and make sure, when needed, our on call engineers are contacted without delay.
In fact, we were amazed by the number of calls we were missing and have even signed up new clients onto our 24 hour contract as a result which means the service it is paying for itself!
Here at CFB Boilers Ltd would highly recommend other businesses to use Norango´s services"."
Hi Brenda; we are so delighted to know that we have played a vital part in helping to grow your business. Norango provides 24-7 cover as standard, 365 days a year, so that you and your customers have total peace of mind. It´s our pleasure to provide this service for you!
""As an industry who provides support as we do, we need to provide our customers with a 24 hour support line, and know that there will always be someone available to take that important call.
We are a fairly small business so it is not always possible to have somebody manning the phones day and night and at weekends.
Norango have enabled us to continue with our day to day office hours and be sure that there will always be an agent ready to answer our call, whatever time of the day.
When using an answering machine or a call forwarding system, there is always the risk that these will get lost or not functioned properly, where as Norango deliver a personable answer every time.
Smaller businesses that need this 24 hour phone coverage will definitely benefit from Norango at a great cost!""
Thanks, Nicola, for your fantastic review. Here at Norango we love to champion small businesses, and provide them with a corporate level service but adding a very personal, individual touch. We do this 24-7, so that your business is always open for business!
"We have worked with Norango for many years now. We find them flexible and fast at updates or changes to our numerous accounts over the years and do keep us posted at all times."
Thank you Kylie for such positive feedback. Our cloud-based, virtual structure enables us to respond in super quick time to change requests, and our management support is all part of the service!
"We have worked with Norango for many years. In the early days I was looking for a call centre to deal with a number of our clients’ needs. These clients include major organisations such as Sainsburys and Virgin Media. The requirement was a service to take important calls and log incident reports. What mattered the most when looking for the right company was trust, security and sustainability. The reason why I chose Norango for this project was because I received good first impressions from them. In the early days we were immediately happy with the service. I find that they are responsive to change. I totally trust them and because of this I would recommend them to other businesses should they require their services. ""
Thank you so much Philip. Here at Norango we appreciate how important your work is and how important that the calls are handled carefully and confidentially.
We have enjoyed our relationship with Risk Avert and look forward to maintaining it for many years to come.
"We have worked with Norango numerous years and are continually impressed with the first class service they provide. We have found the virtual receptionists to be very professional and welcoming; answering all of our customer enquiries courteously and efficiently.
Norango is without doubt an extremely effective way to manage our ‘out-of-hours’ business calls. The team relay all messages accurately and promptly, which is a trait we value very highly; as it is an important part of our service as a coffee machine and supplies distributor to respond to all incoming calls.
Because of the faultless service they provide, we would highly recommend Norango. They are a genuine asset to our business and we are a very satisfied customer."
Thank you Nicole; it´s great to know that we have a valued promoter in Roasted Coffee! Our commitment is always to exceed expectations, and thank you for continuing to use Norango, as we love working with you.
"We are very happy and satisfied customers of Norango. They provide a 24 hour peace of mind service. They are very efficient and professional and I would definitely recommend them to anyone asking."
Thank you Aiseling, it is always a pleasure to handle calls for Quentrell.
"We use Norango as we are always travelling and have piece of mind that any inquiries are dealt with professionally and efficiently. We would recommend Norango very highly."
Thank you Neil, Project Generation is a dynamic company and we have enjoyed working with you to ensure that your level of professionalism is maintained for each and every call.
"Very important for us to be able to get away from the office sometimes and be confident that somebody is going to answer the phone in a professional way. Top marks, brilliant service."
Thank you Seb, we love working with Palmer and Parker who care about their clients and appreciate how important quality call handling really is.
"We have been using Norango for many years and are very pleased with the service they provide."
Thank you for your comments Jo. We understand that The Grey Matters feels passionately about their business and have enjoyed handling your calls.