“Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders.”
“Norango look after our out of hours calls for us. They do a good job speaking our clients and sending messages through. Also if we need anything changing on our accounts its always dealt with promptly by Norango and changes made almost instantly.”
Thank you so much, Kylie. It´s part of our commitment to quality service to be able to respond to change requests and updates in real-time, and we are delighted to be able to handle your calls and help your customers.
“"MDS was formed in 2002 and, over its 12 year history, has provided secure hosting, technical and fully managed services to a number of global enterprises (e.g. Vodafone, Capgemini, Capita, Ericsson, Hewlett Packard). MDS offers a multitude of services to meet our client´s specific business requirements and our Professional staff make it their business to listen to our clients and provide a bespoke service to our clients.
We have been extremely happy clients of Norango for many years we have never had any complaints and would definitely recommend your services. Go on! Give it a go!"”
“Offering a 24/7 call handling service, 365 days of the year, Norango certainly does what it says on the tin. No matter what time the call is taken, whether it’s the middle of the night, Norango’s staff remain professional and upbeat. They are reactive and open to any change we might require and we would certainly recommend them.”
“We are a leading designer, manufacturer and marketer of products and systems for use in respiratory care, acute care, and the treatment of obstructive sleep apnea. Our products and systems are sold in over 120 countries worldwide. We need to be available at all hours for on call staff in hospitals and other medical institutions, who may need our products urgently. Our calls need to be dealt with and handled the same way we would handle them ourselves. Having been a happy client of Norango’s for several years we have found that we can fully trust them to do just that. Urgent enquiries are always dealt with efficiently and correctly. We would certainly recommend Norango’s services as they are extremely reliable. Whatever your expectations and specific needs are, Norango will be sure to meet them.”
Thank you so much Barbara, we are proud to work alongside Fisher & Paykel and understand the importance of providing 24 hour support to your customers and end users of your respiratory systems. We look forward to working with you for many years to come.