“Coachhire.com are the first truly global group transport provider, with over 15,000 chauffeured coaches and minibuses in more than 50 countries.
As a global transport supplier with drivers operating a 24 hour service it is crucial to our business that customers and drivers alike have access to our support teams and journey management system around the clock.
Norango provide us with intelligent support, their staff confidently and securely access our systems liaise between our clients, supplier and personnel in an efficient manner but without losing the personal touch.
Too often call centres provide a wooden, scripted and unintelligent service, with Norango we are confident that no matter the time of day or day of the week, our clients and suppliers will be met with friendly and helpful response to their calls.”
Thank you Alan; it´s so satisfying to be able to help in this way! We see ourselves as an integral part of your team, and integrating directly with your systems ensures an efficient service to all your clients..
“"As the UK's foremost specialist in efficient steam generation, we pride ourselves on our exemplary customer service, fast quotation response, quick order turnaround, and competitive pricing structure.
Known as "The Green Steam Company" we offer cost and carbon cutting solutions to a variety of industries and it is important to us to use suppliers that assist us in this goal. Norango´s low impact business model means that we can use a call handling service whilst having very little effect on our carbon footprint.
We are proud that our boilers are extremely reliable but when there is an issue it is important that our 24 hour contract clients can access our support services whatever the time, day or night. In October 2014 we contacted Norango and they were able to provide everything we were looking for.
They handle calls from our clients, suppliers and potential clients, filtering them accordingly and make sure, when needed, our on call engineers are contacted without delay.
In fact, we were amazed by the number of calls we were missing and have even signed up new clients onto our 24 hour contract as a result which means the service it is paying for itself!
Here at CFB Boilers Ltd would highly recommend other businesses to use Norango´s services".”
Hi Brenda; we are so delighted to know that we have played a vital part in helping to grow your business. Norango provides 24-7 cover as standard, 365 days a year, so that you and your customers have total peace of mind. It´s our pleasure to provide this service for you!
“"As an industry who provides support as we do, we need to provide our customers with a 24 hour support line, and know that there will always be someone available to take that important call.
We are a fairly small business so it is not always possible to have somebody manning the phones day and night and at weekends.
Norango have enabled us to continue with our day to day office hours and be sure that there will always be an agent ready to answer our call, whatever time of the day.
When using an answering machine or a call forwarding system, there is always the risk that these will get lost or not functioned properly, where as Norango deliver a personable answer every time.
Smaller businesses that need this 24 hour phone coverage will definitely benefit from Norango at a great cost!"”
Thanks, Nicola, for your fantastic review. Here at Norango we love to champion small businesses, and provide them with a corporate level service but adding a very personal, individual touch. We do this 24-7, so that your business is always open for business!
“We have worked with Norango for many years. In the early days I was looking for a call centre to deal with a number of our clients’ needs. These clients include major organisations such as Sainsburys and Virgin Media. The requirement was a service to take important calls and log incident reports. What mattered the most when looking for the right company was trust, security and sustainability. The reason why I chose Norango for this project was because I received good first impressions from them. In the early days we were immediately happy with the service. I find that they are responsive to change. I totally trust them and because of this I would recommend them to other businesses should they require their services. "”
Thank you so much Philip. Here at Norango we appreciate how important your work is and how important that the calls are handled carefully and confidentially.
We have enjoyed our relationship with Risk Avert and look forward to maintaining it for many years to come.
“We have worked with Norango numerous years and are continually impressed with the first class service they provide. We have found the virtual receptionists to be very professional and welcoming; answering all of our customer enquiries courteously and efficiently.
Norango is without doubt an extremely effective way to manage our ‘out-of-hours’ business calls. The team relay all messages accurately and promptly, which is a trait we value very highly; as it is an important part of our service as a coffee machine and supplies distributor to respond to all incoming calls.
Because of the faultless service they provide, we would highly recommend Norango. They are a genuine asset to our business and we are a very satisfied customer.”
Thank you Nicole; it´s great to know that we have a valued promoter in Roasted Coffee! Our commitment is always to exceed expectations, and thank you for continuing to use Norango, as we love working with you.
Thanks Tracey for letting us know that we needed to improve our spelling of some of the more unusual names that we handle. We are always receptive to constructive feedback such as this, since continuous business process improvement is a big priority for us. We´re glad we were able to resolve this, and continue to take the pressure off your team.
“We have been customers of Norango for many years and have always been extremely satisfied with the service they provide. We have multiple accounts set up and are adding more. Our clients are really happy they can speak to a person instead of an answerphone. Nothing is too much trouble for Norango i would highly recommend them they are an asset to any Business.”
“'What was fantastic initially about Norango was that they were extremely flexible with their terms so we were not tied into any nasty contract. We were also given a free trial period which was great as we did not have any idea of the amount of calls they’d be taking for us. We have been extremely happy with the service ever since... They have done exactly what it says on the tin. They are highly competitive within their market and we would definitely recommend them to other businesses.'”
“We are a family run Master Thatching Company. As you can imagine travelling as much as we do and being on roofs most of the day it is very hard to answer calls when necessary...a friend recommended Norango to us and we haven't looked back, not only are there staff efficient and personable, the messages we receive are always clear and concise and our clients often comment on how professional they are. They have saved us the worry of missing those all important calls, we would happily recommend their services especially for small to medium sized business's.”
“Before finding Norango we were not sure if we were missing calls and therefore losing information. We decided to seek an out of hours service to overcome this issue. In the early days were concerned that customers would be put off that they are not speaking to people at the company itself. However we were surprised and delighted to learn that in fact around 90% of the callers actually think they are speaking to a member of Eurotank, meaning that Norango gave the impression of being an extension to our company. When first looking for such a service we made a comparison with other companies and Norango came out the best with regards to cost. We got what we wanted with the service and we were surprised at the amount of calls we were missing. It certainly works well to capture these calls and for this reason we would definitely recommend their services and encourage other companies to give it a go!”
Thank you Glenn. This is something we hear on a regular basis, people not realising how many opportunities they were missing by missing telephone calls. It is always a pleasure to work alongside Eurotank Environmental.