What can I say? We were customers of another answering service who purport to being the market leader but were constantly frustrated by their lack of flexibility. We made the move to supporting our customers 24 hours a day and had to move away in any case, well boy, we had no idea what we had been missing. Our calls are answered 24 hours a day and Norango always properly qualify the incident and only put calls through to our engineers with a full detail of the problem, their ladies are always friendly and eager to help, on one occasion they tried to call us several times to report an urgent issue before they got through and we avoided the prospect of losing a valuable customer because of their persistence. I would recommend (and indeed have done) to any service organization that values it's customers.