Before finding Norango we were not sure if we were missing calls and therefore losing information. We decided to seek an out of hours service to overcome this issue. In the early days were concerned that customers would be put off that they are not speaking to people at the company itself. However we were surprised and delighted to learn that in fact around 90% of the callers actually think they are speaking to a member of Eurotank, meaning that Norango gave the impression of being an extension to our company. When first looking for such a service we made a comparison with other companies and Norango came out the best with regards to cost. We got what we wanted with the service and we were surprised at the amount of calls we were missing. It certainly works well to capture these calls and for this reason we would definitely recommend their services and encourage other companies to give it a go!