We are a B2b business and a lot of our business procedures are outsourced. Norango completed that package by becoming our 24 hour answering service. We know that calls will be answered whenever we are physically unable to. We were slightly concerned that the receptionists would not know enough about our business and procedures when talking to our customers and that this would be apparent. The team at Norango ensure that they are fully knowledgeable of the businesses they are dealing with resulting in a very professional service. Customers are unaware they are speaking to Norango and believe they are in direct contact with us. We would recommend their services to other B2b companies and any others businesses looking to outsource part of their day to day business. Businesses with high volumes of calls, with a lower staff base will also benefit with a cost efficient service.