Nöa and Nani Reviews

Name: Nöa and Nani
Rating: 4.25

4.3 Rating 1,620 Reviews

83 %

of reviewers recommend Nöa and Nani

4.3

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Nöa and Nani Review Love this set of bed. My daughter wanted bunks so decided to go with this one and glad we did, the frame is solid. We have family nights in my daughters bedroom watching tv and playing often find myself falling asleep in the bottom bunk. I love that the stairs dont go on the floor so no risk of tripping. 5* from us.

About Nöa and Nani:

Want to know what Noa and Nani are all about ?

Well its simple, we design fantastic quality Beds that are built with Kids and Adults in mind.
By balancing the needs of Parents who require a safe and secure bed for their children and the desire of kids to have the latest and greatest designs . We combine these elements and have some great looking Cabin beds.

Whilst we specialise in Cabin Beds which come in a number of different funky designs,
we also stock Bunk Beds and Traditional style single and Double Beds for Kids and Adults.
We make great quality wooden beds that not only provide a great place for kids to sleep but also to play and to work.

Visit Website

Nöa and Nani 5 star review on 25th July 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Fairies Package (tent over the slide) that screws on the wooden bunk bed is potentially lethal...the flimsy metal frame shears at one mounting point and the other end splits the poor quality wooden frame. Absolutely dangerous rubbish. I am going to complain of their local Trading Standards. .. This is dangerous rubbish....a long way to fall for a small body.. AVOID AVOID. Oh...they don't want to know or contact you when you leave a telephone number on their" Contact us" Pathic customer care...”

Helpful Report

Posted 3 years ago

“Bought a Moro bunk bed with slide plus FAIRIES PACKAGE. The metal frame is not fit for purpose. IT IS POSITIVELY DANGEROUS. The tube secured to the upright snapped and the other end of the tube shattered the "wooden" horizontal bar. It could not support my six year old Granddaughter. ..!!!”

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Posted 3 years ago

“We have ordered multiple items from Noa and Nani. Generally their products are good but if you get an issue it is impossible to resolve it with them. We ordered a mid sleeper bed for our daughter with a tower and slide. As we unboxed it we realised a part was missing so the tower cannot be constructed correctly. We tried to contact them to get the part sent but it’s impossible to find a contact email to message them. We filled out the contact form multiple times in the last few weeks and have never received a response. So we are lest with an unfinished bed for our daughter. It would be so simple resolved if they allowed you to contact them easily. It seems they are great if your stuff is complete and undamaged but if you get a problem then you are on your own with defective goods and no comeback.”

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Posted 3 years ago

“I order a single bad with mattress but only received the flame and not contact method and no telephone call to contact and reply d”

Nöa and Nani 1 star review on 10th December 2021

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Posted 3 years ago

“Brought a mid sleeper for my granddaughter. took a couple of weeks to put it up as the decorator was running behind. when we came to put it together the part where the slide attaches and is already built was split. I contacted the company but did not get a reply. The only email address I could find was a newsletter one. I later contacted live chat and still, i did not resolve it. So I have a bed that is unsafe to use.”

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Posted 3 years ago

“Have not recieved my purchase am now waiting for a refund. Very stressful to get in touch with!”

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Posted 3 years ago

“Mark in the Sid of the cupboard”

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Posted 3 years ago

“Very poor customer experience. We’ve bought 4 large products, all good quality but getting any product or fulfilment details has proved impossible or unclear at best.”

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Posted 3 years ago

“Awful experience and awful customer service. We were so surprised and disappointed after so many positive reviews on this website. We ordered a table/chairs and bench set up through Noa and Nani but on assembling the chairs, we noticed they were damaged and generally of poor quality. We returned all 3 chairs but have not received a full refund for all three of the chairs we returned. We requested to speak to management and requested some explanation as to why but despite many messages back and forth we have been palmed off each time… We haven’t even had an apology! I have tried to log an official complaint too, but again this has fallen on deaf ears. We will never be using this company again, nor recommending them to anyone else. Highly recommend looking into other more reputable companies before placing and order through Noa and Nani. Really not worth the aggravation should you have a problem with your order.”

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Posted 3 years ago

“In June 2020 I ordered a cabin bed. This arrived promptly but I could not complete the building of a chest of draws as the had sent the wrong part (2 left side pieces of the draw instead of a left and right). They could not provide me with the missing part. I waited over a year for the component to come back in stock at which point they sent me out a replacement set of drawers. On opening this I discovered I had been sent the wrong set of drawers. After quite a bit of hassle they agreed to collect the incorrect item and issue a refund which I have not received a month after they claimed to have credited my account. The onus is still on me to provide evidence from my bank that I have not received this money. The failing in quality control, competence and infringement of my statutory rights is appalling and I would not recommend this company at all. An extremely frustrating and unsatisfactory experience all round.”

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Posted 3 years ago

“The bunkbed is nice and easy to put together. My toddler loves it. However customer service has been awful. Mattress bought with bed to go on top bunk does not fit correctly which makes limbs slipping inbetween slats an issue. Customer service explained its meant to be that way and they are not interested in safety, returns at my cost only. Just be careful what you order and hope you don't have to contact customer service.”

Nöa and Nani 1 star review on 9th June 2021

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Posted 4 years ago

“Ordered the bed 3 weeks ago. Only received mattress and bed slats Still waiting on the actual bed with no delivery time confirmed Terrible terrible service”

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Posted 4 years ago

“I purchased from this company based on reading the reviews about it. What a mistake, I got the item delivered fine until i discovered that they had sent the wrong item. This is when everything went wrong, we tried to contact them on the e-mail which is on the website and states that they would get back to you in 72hrs (we are currently at 6-7 weeks) messaged them on Twitter and on Facebook no response and we can see they are still active on both platforms, we even found a phone number and rang that which went straight to an answer phone which we left a message on still no answer. I would warn people against using this company as they seem to be very poor at responding to missing or incorrect delivery's (search on google, twitter and facebook)”

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Posted 4 years ago

“I don’t even know where to start! Terrible company terrible service! Ordered a bed on a buy now pay later, it was not, they straight away took the money from my account! I emailed which they ignored, I then emailed again straight away saying I no longer wanted the product, they also ignored this, they then went on to send the product anyway with still no communication which I had said I no longer wanted charging me £30 for this delivery. When it turned up the box was damaged, and yes boxes get damaged in transit however this had been ripped open and sellotaped back together, I emailed again with pictures saying I cancelled this order and it needed to be collected, then they finally got back to me just repeating themselves saying that I would have to pay for it to get posted back! This is still going on now! They are just ignoring my emails! I ordered and cancelled this order on the same day (Saturday) it arrived Tuesday with no communication given to me, it’s now Friday and they are replying to my emails maybe once a day! I still have not been refunded and the product still has not been collected! I am completely disgusted with this! DO NOT buy from this company this product was £210 so not cheap! Quick enough to take your money but not to give it back when there is a problem, I’m so annoyed, I cancelled the product straight away so it shouldn’t even be on my property let alone the company having the cheek to try and charge me to send it back”

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Posted 4 years ago

“Awful company and service. Have placed an order, which wasn’t delivered on the right date. On top of this part of the order is wrong so am unable to put the bed together. Have contacted them 5+ times via email/message and no response and the telephone number doesn’t work. Am now stuck with half a bed and having to contact my credit card company to resolve - would avoid them!”

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Posted 4 years ago

“Absolutely shocking company no customer service ignored emails missing instructions do not buy from this company read facebook comments and other reviews it seems to be happening more and more”

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Posted 4 years ago

“Delivery was great everything else a joke. We started putting the Karlstad Sideboard together everything seemed great finished the unit apart from the drawers and doors then as I turned the last page of instructions there was no information on how to put the hinges on the doors how hard can it be so I give it a go anyway we have tried every hinge on every door and none of it works so after looking at the parts there is 4 hinges the same and 2 different tried again and no matter what the doors dont fit on properly so I emailed the company frustrated then fully looked at page numbers on the instructions and it goes from step 12 to step 18 so a full page missing it could have been simple like the rest had they put them in but this isnt the that bad sometimes errors can happen but there was no response to my email till 2 days later when eventually I recieved a email saying the sorry weve had a back log of messages we can send you the instructions no problem. Then no response from this no instructions sent nothing so I've been waiting for 4 days with a unit with no doors and to be honest I dont even think the hinges are right because we have tried every combination and they just dont fit”

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Posted 4 years ago

“Ordered and paid for good in January, refused delivery 2nd February as goods were damaged, both ourselves and the delivery company reported the damage on 2nd February back to Noa and Nani, the delivery company had photographed damage and confirmed all goods were returned to Noa and Nani within days. Subsequently we tried contacting Noa and Nani via email (as recommended on their website which promises a 72 hours response ), by phone, by Facebook and even via the delivery company. No response at all, not even an acknowledgment, even in these challenging times a response and replacements as the goods are still advertised as in stock should be manageable?”

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Posted 4 years ago

“ORDERED OLIVER BED AND MATTRESS ON 23/11/20 BITS CAME IN DRIBS AND DRABS OVER THE NEXT MONTH.BUT NO MATTRESS SO SENT A EMAIL HAD A REPLY SAYING THERE HAD BEEN A MIX UP SO CANCELLED MATTRESS AND THEY SAID THEY WOULD REFUND. SO STARTED TO BUILD ON THE 23/12/20 AS A CHRISTMAS SURPRISE FOR MY DAUGHTER SO ORDERED A NEW MATTRESS FROM AMAZON CAME NEXT DAY BUT THE BED WAS MISSING BED FRAME HAD BROKEN CUPBOARDS AND 2NO DESKS. COMPLAINED SENT PICS. THEY ADVISED THEY WOULD REPLACE. THAT WAS THE LAST EMAIL I RECEIVED 5 WEEKS AGO. SO TAKING THESE IDIOTS TO COURT.”

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Posted 4 years ago

“Ordered a bed for my grandson the tent and slats arrived delivery driver said there should be more but can't find it ring the company up just an answer phone email every day for 5 days no reply im request my bank to get a refund and reported the company to trade and standards i would be very careful if you are ordering anything from this company”

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Posted 4 years ago

Nöa and Nani is rated 4.3 based on 1,620 reviews