Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a hidden gem, perfect new lenses in my frames-really prompt reply to my email when I sent in my prescription, marvellous service all round. Took the stress out of replacing my lost glasses during lockdown. I’ll be using you again, thank you 😉”

Helpful Report

Posted 4 years ago

“Absolutely brilliant, kept up to date with progress and we're fantastic when they arrived. Definitely value for money.”

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Posted 4 years ago

“Excellent very well made 👍”

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Posted 4 years ago

“A surprisingly pleasing and attentive service. Often when you choose an online retailer, your concern is that the low cost service may result in a rushed speed-before-quality approach. Newlenses break that mould and offered first class customer care and a quality product as well. No hesitation in using them again.”

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Posted 4 years ago

“Very pleased with my new lens fitted to my glasses just like a nw pair , could not fault Newlenses The service delivery Exerlant would use again and tell friends about Newlenses”

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Posted 4 years ago

“Very speedy service but paid for a more premium package and yet the lenses just get filthy stupidly quick. More than I have ever experienced before. Supposed to have anti glare on but do not, supposed to be anti scratch but are not. Seem to be cheap materiel used.”

Helpful Report

Posted 4 years ago

Hi, thank you for taking the time to write a review. I'm very sorry to hear that you were unhappy with the quality of the lenses. I can assure you that your lenses had all coatings applied, including anti scratch, anti glare and the UV400 filter. We *only* use top quality branded lenses such as Essilor, Kodak etc.

Posted 4 years ago

“Very pleased with the quality and speed of service”

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Posted 4 years ago

“I was a little bit unsure about having my glasses reglazed and did a lot research and chose "new lenses" as they were an established business and an independent. I made the right choice and was very pleased with the contact and support they gave. I would certainly recommend this business to anyone I know and would use them again.”

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Posted 4 years ago

“All good, better than expected for the price. Probably order another pair the same if these prove to be ok. Delivery a bit slow but ordered during Coronavirus period.”

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Posted 4 years ago

“Very good customer service, Excellent glasses, best ones I have ever had for seeing with even though it is the same prescription as my old glasses supplier. These ones appear to work far better then any other glasses I have ever had. You will now be my main glasses supplier.”

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Posted 4 years ago

“I bought the frames as new lenses were the first company that offered everything I was looking for in the lockdown period. Thin lenses good looking frames and quick delivery, my glasses had broke during lockdown n this was frustrating that I couldn’t go out n reorder new frames. I bought them with no expectations just as a second pair however I’m pleasantly surprised n will most likely wear them full time now going forward. Really love the design the lenses and quick speed on delivery. Defo reorder from here again soon and Wud definitely recommend them to friends family n others”

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Posted 4 years ago

“Very impressed, let down by usual high street supplier , newlenses were very attentive with first class customer support. End product with transitions and high index very well produced. Wouldn't hesitate to recommend and will definitely use again myself”

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Posted 4 years ago

“My prescription is 100% accurate. Very happy with service, highly recommend!”

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Posted 4 years ago

“I ordered varifocals and also have astigmatism - 1.67 thin lenses and they came very quickly (about a week) glazed in a pair of sports RX Inserts for sunglasses. NewLenses were the cheapest I could find for this AND I got a new customer discount! The quality however is not in doubt and they are very good lenses with good clarity at all distances and a good field of view. I would definitely recommend them. Communications were also very prompt during the ordering process. I am a very happy customer.”

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Posted 4 years ago

“I thought I was getting two pairs but only got one. My wife laughs at my glasses asking why I chose a child’s glasses as they are small.”

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Posted 4 years ago

“I had a pair of sunglasses bought for me, they were quite expensive but just had plain lenses in them. I used New Lenses to replace with my prescription for Varifocals. The were superb to deal with from initial contact to receipt of my glasses and the varifocal lenses provided are perfect. I would not hesitate to recommend them and I will definitely be sing them again.”

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Posted 4 years ago

“The frames measured 134mm across and not 130mm as stated. This means they are too wide for my face. They arrived wonky and I had to straighten them. They keep going out of alignment when wearing. The frames are pretty ugly. The prescription is accurate but the lenses are thicker compared to other glasses I have with the same index lenses (and the other glasses are a bigger eyesize btw), so that's disappointing.”

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Posted 4 years ago

“Ordered 2for1 from newlenses and at the some time ordered 2for1 from glasses direct. Both pair came from newlenses 4days after the order.Glasses Direct came 3 days after, but only one pair, the other pair will follow at the same-time l ordered 2for1 sun glass from newlenses received within 3days still waiting for my second pair from glasses Direct . Mr A Brown”

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Posted 4 years ago

“This is my third time of using Newlenses and I was not disappointed again. I purchased one new rimless pair of varifocals and had another set of lenses from a broken frame put into another rimless frame. I now have two pairs of rimless varifocals for less than the price of one at my High Stree Optician. Thanks again Newlenses.”

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Posted 4 years ago

“Brilliant service, thank you.”

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Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews