Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service, thanks!”

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Posted 4 years ago

“easy to order, fairly self explanatory website. Received glasses promptly and without fault.”

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Posted 4 years ago

“Would recomend to others,easy to order,fast delivery, and was really impressed with the quality, would definitely use again”

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Posted 4 years ago

“Very pleased. Glasses arrived within a week. Fitted well, good price and I can read with them!!!”

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Posted 4 years ago

“Delighted with my new glasses.. I got two pairs for £22 deliverd..”

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Posted 4 years ago

“The service worked well despite lockdown due to Coronavirus”

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Posted 4 years ago

“Very helpful and patient when Royal Mail lost my glasses. Got some others and they're great quality.”

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Posted 4 years ago

“Excellent job. Matched perfectly. Seemingly, much better than my Specsavers more expensive glasses.”

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Posted 4 years ago

“In mid virus lockdown I broke my rimless glasses. One lens was broken. My previous repair place only fixed frames. These lenses were complex – coated, varifocal and self-tinting. Communication was easy and the turn around time was under a week door-to-door including slow postage due to the virus. The glasses are better than new. Just amazing service.”

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Posted 4 years ago

“Excellent and super fast delivery within one week of ordering”

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Posted 4 years ago

“Excellent service, kept me advised of progress. Glasses turned out great.”

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Posted 4 years ago

“So glad to see there is a service that allows you to re-use your designer frames when your eyesight changes. I'm very pleased with the quality of the polaroid prescription lenses and fitting in my Polo frames. Thanks!”

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Posted 4 years ago

“Came really fast and just as I had ordered perfect.”

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Posted 4 years ago

“Superb quality and service”

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Posted 4 years ago

“Excellent and swift service, very competitive, very helpful and customer focused staff, lastly, I asked for discount as I was having two pairs , Andy listened to my concerns (retired pensioner) and gave me a handsome discount. I will return for my next pairs of glasses. A big thank you.”

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Posted 4 years ago

“Great service on replacement lenses , excellent communication , the glasses were returned extremely quickly. I would definitely recommend and use again”

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Posted 4 years ago

“Lost a lense out of my everday glasses,waited over 2 weeks from my opticians to supply new glasses.Sent prescription and frames to new lenses friday pm,recieved back Tuesday am.What more to say,excellent Thanks”

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Posted 4 years ago

“Great service and excellent customer communication”

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Posted 4 years ago

“After a spend of over £130 on new lenses I can only express disappointment at the quality. Reassured by 'Newlenses' that they were to be of the best optics and not cheap imports, the result has been poorer than a four year old pair of high street prescription glasses I have and only just about useable. Held off on getting a second pair done and will now sort a pair out on the high street when opticians are open again for normal business, as more convenient to get quality issues dealt with if the result is not satisfactory and a better chance of getting professional advice..”

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Posted 4 years ago

Hi Robert, Thank you for taking the time to write a review. I'm very sorry to hear that you are not satisfied with the quality of the lenses. Unfortunately this is the first I've heard about it, and I am surprised as the lenses we supplied you were the top of the range Kodak Unique HD Digital Freeform Varifocal lenses (https://www.kodaklens.co.uk/lenses/kodak-unique-hd-lens/). These are superb lenses and we have had extremely good feedback from other customers. If you would like to email support@newlenses.co.uk we can arrange a return so we can check if there are any manufacturing defects. Kind regards.

Posted 4 years ago

“fantastic and quick service. very impressed. thank you for saving me so much money on optician fees!”

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Posted 4 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews