Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,784 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price and service A1 all round”

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Posted 7 years ago

“Great communication, great quality and good prices. Far better than High Street.”

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Posted 7 years ago

“Great to be able to wear my old sunglasses again. Simple order process online, kept updated with progress and reglazed frames back within a week.”

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Posted 7 years ago

“I used New Lenses to reglaze my glasses after my prescription changed. Having baulked a little at the price quoted by my optician's, I looked around online. New Lenses were one of the cheapest with mostly favourable reviews. I set up my order, sent off my glasses, wondering if they'd come back in the case I sent them in (to protect them) and need not have been worried. I was e-mailed to say they'd been received, and then a couple of days later when they were dispatched. They arrived safe and sound, even with the old lenses in a sealed plastic bag! Not sure what to do with those but can hardly fault my experience. My only qualm would be if my frames were more expensive, the postage options may leave you wanting in terms of insurance (seems to be only £50 max, if you go for Signed For). Everything went great though -- thanks!”

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Posted 7 years ago

“Such an easy and quick process from ordering and sending my prescription to receiving my glasses back with the new lenses in. The price was less than half what I would have had to pay for a pair of new glasses that I didn’t need. I would definitely recommend Newlenses.co.uk and would definitely use again if I need to re lens any of my glasses.”

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Posted 7 years ago

“Very easy process, phone call sorted out a possible problem, very helpful staff at end of phone. Will definitely use again and recommend to others.”

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Posted 7 years ago

“First time I've bought lenses from Newlenses and I'm very impressed. The price was very good and I received them approx. one week later, much sooner than I thought I would.”

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Posted 7 years ago

“Great! Perfect service.”

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Posted 7 years ago

“For a trial pair of glasses at the lower end of cost the results and quality are excellent. The speed of turn round was very good too.”

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Posted 7 years ago

“Great service glasses came very quick and I’m more than happy with the price and quality”

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Posted 7 years ago

“Excellent service, quick & great communication”

Newlenses.co.uk 5 star review on 13th August 2018

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Posted 7 years ago

“I have only just found new lenses and the service was great! However when my lenses arrived there were green glares on all 5 pairs. This was a shame as i thought i had selected anti reflection lenses. This is the only down fall of online lens service. They were quick and professional however whether it was a miscommunication on my part or not it was unfortunate that all 5 paira now have this”

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Posted 7 years ago

“Extremely helpful and friendly service from the beginning. Excellent price and great quality lenses. Very accommodating in all aspects and very quick turnaround. Would highly recommend.”

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Posted 7 years ago

“I received my glasses promptly but they arrived with one nose pad missing. I had to do a repair myself as I needed to user the glasses.”

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Posted 7 years ago

“arrived on time, good quality frames”

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Posted 7 years ago

“I am very pleased with them and totally sati”

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Posted 7 years ago

“Excellent quality glasses,and such good value. I am so pleased with them. Staff very helpful ,with my enquiry due to delay in receiving glasses. I recommend this service. Great quality,choice and price”

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Posted 7 years ago

“Their service is excellent, and the quality of their products also. I can highly recommend them.”

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Posted 7 years ago

“Hello, I had my eyes tested by the Tescos optician and received a lens prescription. This prescription I then sent to you to be made into glasses. However the received glasses resulted in blurred vision, this means either that the prescription was in error, or you didn't manufacture the lenses correctly. I think I should say that when I have bought glasses from the optician that tested my eyes, I have always received glasses that suited me. I think you maybe need to check your quality controls..”

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Posted 7 years ago

Hi Andrew. Thank you for your review. I can assure you that we have very strict quality control and we validate every lens that we manufacture to ensure they match the given prescription. As you know from our email exchange, we offered to take your glasses back so we could double check the lenses and your prescription. Usually in these cases it is a mistake with the prescription which was entered when placing the order. We always offer to resolve these problems, or offer a full refund of course. I'm sorry we didn't have the chance to resolve this for you but please get in touch if you would like us to look into this for you. Kind regards.

Posted 7 years ago

“Excellent service, will definitely be ordering again, very good value for money, good quality case and cleaning cloth included in the very reasonable price, would highly recommend this service.”

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Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,784 reviews