Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reordered a pair of glasses as I lost one pair. These were received ahead of the date originally given which was excellent. I have had no problems using Newlenses.”

Helpful Report

Posted 5 years ago

“Totally dependent on my varifocal glasses. Managed with spare pair .Very old prescription. 10 days became 3 weeks as a lens broke during fitting. I was kept informed at everystage from beginning to the end.Luckily I am retired and had a little difficulty going into shops for Christmas presents. I wish New Lenses and everyone reading this review a great 2020. Nothing is worth getting angry about.”

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Posted 5 years ago

“Superb service really easy to use Turned around in less than a week Excellent value Went for gold standard thin lenses brilliant”

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Posted 5 years ago

“Well happy with my new specs. Ordered sat 20th dec. got them 24th. Very good service. Will order more in time thanks very much”

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Posted 5 years ago

“Great experience. Very fast turnaround and good quality.”

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Posted 5 years ago

“Andy and Adam at Newlenses are not only true gentlemen, they are very very good at what they do. Consequently, thanks to them, dealing with Newlenses has been an easy, pleasurable and extremely efficient experience. I have had pretty poor service from one of the High Street chains on Upper Street for the past four years or so - overpriced and error prone, somewhat negative staff. Newlenses have been a breath of Fresh Air, simply brilliant. Five out of Five Star service, highly recommended.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“What a brilliant idea and service.I have invested in good frames and now I can keep but with updated lenses. Fast and very well priced service,would definitely recommend. I have used this service twice.”

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Posted 5 years ago

“Good communication through the process - very happy indeed with the result.”

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Posted 5 years ago

“A very good service which has allowed me to make use of a good pair of old frames.”

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Posted 5 years ago

“New lenses are a rare find. Exceptional competitive pricing, fast delivery and with a personal service that bigger companies could learn from. I also now have a number of frames all with my prescription in. Thank you New Lenses!”

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Posted 5 years ago

“Really pleased with service and new lenses - breathed life into a twenty-year old pair of glasses with an updated prescription and they're like new. Excellent value for money. One thing I would say is it would be useful to have more instruction on how to upload new prescriptions both up front and once ordered (prominent instructions on the final order page or in the confirmation mail?) - this put me off clicking Confirm for a long time as there was no obvious explanation on how to do it. This may be losing you customers. As for the swift service, price and outcome though, can't fault it. Ta very much.”

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Posted 5 years ago

“I live in France and the service was amazing two weeks including postage for my new glasses,they are perfect”

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Posted 5 years ago

“Absolutely first class from start to finish. Boots quoted just over £500 for 1 pair albeit with new frames all done with Newlenses for £137.00 and used the perfectly good old frames. Have another pair to do after Christmas. 2 new pairs of glasses for less than the Boots price of 1 pair!!”

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Posted 5 years ago

“Very pleasing experience with good customer service, queries dealt with promptly. The lenses are excellent and half the cost of the quote from Boots Opticians.”

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Posted 5 years ago

“Very pleased with service received . On the application form ,somehow, I purchased single vision lenses as well as varifocal. Much the same as selling an items on Ebay, The computer only accepts certain inputs.”

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Posted 5 years ago

“I wear varifocals, but my order for two pairs to be re-glazed was dealt with effectively and efficiently. Thank you! -”

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Posted 5 years ago

“Very quick hassle free process. Frames with new lenses were returned in under a week from sending. Would definitely recommend.”

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Posted 5 years ago

“I had a new prescription following my eye test so decided to get some frames online because the in store opticians prices were quite high. I sent the frames with my new prescription to Newlenses.co.uk using their re glazing service. Everything worked like a well oiled machine with updates given on progress keeping me informed of progress. I would certainly use this service again and have already recommended this company to some of my friends. All in all I am very satisfied with the service and professional attitude of this company.”

Helpful Report

Posted 5 years ago

“Acceptable, just. Polite, quick and cost-effective service, but... Issues for me surround how I am now required to visit an optician and ask them to fit the glasses for me as they no longer sit as required - seems that the hinges have moved a couple of degrees away from the frame and need adjusting - they weren't like this upon shipping to New Lenses. If you have a complex prescription, this is something you should be considering as these 'snagging issues' are something which cannot easily be resolved via a postal service service.”

Helpful Report

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews