Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,721 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,721 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 4th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Tad difficult to get hold of via sales e-mail to get a repeat prescription, but once I tried the support e-mail all went fab, got my repeat prescription in only a few days. Great value and great glasses”

Helpful Report

Posted 4 years ago

“Very quick delivery. I ordered 2 pairs same frames but with different coatings, but there was nothing in the cases to say which were which. Hence 4 stars.”

Helpful Report

Posted 4 years ago

“I sent my frames off to Newlenses using a tracked postal service. Fortunately, I'm glad I did as the tracking revealed they tried to deliver but no one available to sign for them. After scrolling through the terms and conditions of Newlenses, I found in very small print, a contact telephone number. I phoned and was told due to staff sickness on that day, no one was available to receive my frames. However, they did go out of their way to retrieve them from the local post office and assured me I would have them sent back very soon fitted with my lenses. Sure enough, they arrived promptly and in a nice new glasses case which I didn't have before. The lenses are perfect and included a new set of nose bridge plates with a cleaning cloth. Very pleased with the price and quality. Just wish their contact telephone number was more easily displayed.”

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Posted 4 years ago

“used for the first time the turnaround was quick. This time a lot slower. However it does what it says on the package so this time good not very good”

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Posted 5 years ago

“good delivery do the job”

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Posted 5 years ago

“Great, easy, saved me loads of money.”

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Posted 5 years ago

“Delighted with the speed of service and pricing. Sent my recently purchased frames for distance photochromic lenses with a recent prescription. Great result. Great lenses and speedy service. Delighted. Theses guys deliver on their promise. Recommended. And would use again.”

Helpful Report

Posted 5 years ago

“Very good quality and service. A bit bigger than I expected, but thats my fault. Best if you can try the frames first. Website was a little confusing in that I wasn't sure if two pairs or one would arrive - in fact two were supplied as per the offer. I seem to recall the prescription options were a bit unclear too.”

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Posted 5 years ago

“My lenses took just over 14 days to come - but in all fairness, it was a curved frame and polarised lenses. I am glad to say that they were worth the wait - really good finish of glazing and high quality lens for the money.”

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Posted 5 years ago

“Pleased with service and glasses.”

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Posted 5 years ago

“Overall very happy. Helpful advice to clarify my prescription. Easy to use site. Only slight negative was a delay in dispatch. I would recommend Newlenses.”

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Posted 5 years ago

“The re-framing service was very easy to use. They were very prompt on keeping me up to date with the progress and the whole service took approx. 4 working days. The quality was pretty good, but my lenses were sent back quite loose and I've since had to take them into another store to fix. Value for money.”

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Posted 5 years ago

“Very pleased with the quality of the glasses but a bit disappointed with the time it they took”

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Posted 5 years ago

“I ordered new distance glasses and they arrived quickly and work as well as the optician supplied £240 glasses. On the negative side, the frames are too small, I must be more careful when ordering next time.”

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Posted 5 years ago

“This is the 2nd time I have brought a pair of glasses online, the first pair fitted perfectly, this pair did not fit at all. You asked for a picture of my face to measure certain aspects of the new glasses, would it have been possible to also measure all fitting aspects like the size of the bridge the length of the arm? If this had been done these glasses would have fitted and I wouldn't have had to send them back and cancel my order. I was offered alternative glasses to try but my time schedule was limited so had to go to the local high street. My money was returned very quickly, it really was a no quibble guarantee. Service and the time it takes for the glasses to come through 10 out of 10. Please do more measuring of the pictures and advise from the picture the suitability of the order. I would certainly recommend you though.”

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Posted 5 years ago

“Glasses fit well, prices great, lens tint abit to dark 20% grey my mistake. Service quick and easy.”

Newlenses.co.uk 4 star review on 2nd November 2018

Helpful Report

Posted 5 years ago

“They are no good to me I ordered the wrong ones i need varifocals please advise if I can send them back to you and where please send return address I need varifocals without lines on lenses thanks”

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Posted 5 years ago

“lovely looking specs and a very comfy fit, but i feel they are a little strong for my eyes”

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Posted 5 years ago

“Good service. Good glasses.”

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Posted 5 years ago

“i had a very good first time of using newlenses.very quick service and quality of product plus a fair price.”

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,721 reviews