North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,653 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 27th December 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Personalised glasses with our children’s drawings on were a lovely cherished gift for family members. Really fast production time, fast delivery and fantastic customer service/response rate. Thank you again!”

Helpful Report

Posted 3 weeks ago

Good afternoon Naomi, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear the personalised glasses with your children’s drawings made such cherished gifts for your family — that’s really special to us. We’re glad you were happy with the fast turnaround, delivery, and customer service. Thanks again for choosing us, it truly means a lot! Kind Regards, Caitlin Marketing @ NETrophies

Posted 3 weeks ago

“Really fab product, shiny and weighty, the kids love it. The short inscription for free was a bonus too. Fast delivery, would recommend.”

Helpful Report

Posted 3 weeks ago

Good afternoon Lucy, Thank you very much for your order with us and for your 5 star review. Also, thank you for including a photo in your review – we love to see our customer’s photos of their orders. We’re delighted to hear you loved the product and that it felt just right — especially nice to know the kids enjoyed it too. We’re glad the free inscription and fast delivery were a bonus. Thanks very much for the recommendation; it really means a lot to us! Would you be happy to give us your permission to share your review on our social media and our website? Kind Regards, Caitlin Marketing @ NETrophies

Posted 3 weeks ago

“Very professional service and great quality”

Helpful Report

Posted 3 weeks ago

Good afternoon John, Thank you very much for your order with us and for your 5 star review. We’re really pleased you found our service professional and the quality great. We truly appreciate your support! Kind Regards, Caitlin Marketing @ NETrophies

Posted 3 weeks ago

“Good quality and very reasonably priced. Staff were most knowledgeable and helpful.”

Helpful Report

Posted 4 weeks ago

Good afternoon Russell, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with the quality and value, and that our team could be helpful and knowledgeable. We really appreciate your support and hope to see you again soon. Kind Regards, Caitlin Marketing @ NETrophies

Posted 3 weeks ago

“Great product, great communication and very efficient service. Would certainly use again.”

Helpful Report

Posted 1 month ago

Good morning Stephen, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with the product, our communication, and the efficient service. Your kind feedback is truly appreciated, and we’d be more than happy to help you again in the future. Kind Regards, Caitlin Marketing @ NETrophies

Posted 4 weeks ago

“Excellent service and staff.”

Helpful Report

Posted 1 month ago

Good morning Alan, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear you were happy with our service and staff. Your feedback is greatly appreciated, and we hope to welcome you back again soon. Kind Regards, Caitlin Marketing @ NETrophies

Posted 4 weeks ago

“Prompt and efficient”

Helpful Report

Posted 1 month ago

Good morning, Thank you very much for your order with us and for your 5 star review! Also, thank you for including a photo in your review – we love to see our customer’s photos of their orders. Would you be happy to give us your permission to share your review on our social media and our website? Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Answered all of my queries immediately. Even went to the effort of making a mock up for me, as I wasn't quite sure how the engraving would look. Engraved and posted super promptly. I was worried I was ordering so close to Christmas but I really didn't need to be. Couldn't recommend enough - all around fab service and so pleased with the glasses I ordered!”

Helpful Report

Posted 1 month ago

Good morning Megan, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that we could help answer your questions and provide a mock-up to give you confidence in the engraving. It’s great to know everything arrived promptly and in time for Christmas. Your kind recommendation truly means a lot to us, and we’re so pleased you’re happy with the glasses. We really appreciate your support and hope to help you again in the future! Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Great performance”

Helpful Report

Posted 1 month ago

Good morning Aidan, Thank you very much for your order with us and for your 5 star review. We hope to see you back again soon! Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Excellent service, easy to design, proof sent quickly and they arrived with us (at the other end of the country!) within a few days.”

Helpful Report

Posted 1 month ago

Good morning Bella, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you found the design process easy and that the proof and delivery were both quick, even across the country. We really appreciate your kind feedback and hope to work with you again soon. Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“The trophies arrived and were perfect.”

Helpful Report

Posted 1 month ago

Good afternoon Mary, Thank you very much for your order with us and for your 5 star review. We really pleased to hear the trophies arrived safely and were perfect. Kind Regards, Caitlin Marketing @ NE Trophies

Posted 1 month ago

“Excellent service year after year!”

Helpful Report

Posted 1 month ago

Good afternoon Craig, Thank you very much for your order with us and for your 5 star review. We really appreciate you coming back year after year—it truly means a lot to us. Thanks again for your lovely feedback! Kind Regards, Caitlin Marketing @ NE Trophies

Posted 1 month ago

“Great selection of trophies to choose from. Very quick delivery & a little bag of Haribo inside the package which is a nice touch.”

Helpful Report

Posted 1 month ago

Good afternoon Shelley, Thank you very much for your order with us and for your 5 star review. We’re delighted you enjoyed our selection and that your order arrived quickly. We’re glad the little bag of Haribo added a sweet touch! Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“I wrote to tell you how unhappy I was with my box...I ordered this for my granddaughters Christmas eve ...would not even hold her little pj's and book never mind anything else. Also disappointed with finish as wood at hinges not sanded and has spiky bits of wood ..also could have been waxed or something to give a better finish”

Helpful Report

Posted 1 month ago

Good afternoon Josephine, Thank you for your feedback. We’re very sorry to hear that your experience with the box was disappointing, especially as it was intended as a special gift for your granddaughter. We completely understand how frustrating it must have been if the size or finish did not meet your expectations. We do try to provide accurate product dimensions in the description, but we appreciate your comments about the finish and the wood quality. Your feedback is invaluable, and we will certainly review this with our production team to see how we can improve. We have emailed you to discuss a solution whether that’s an exchange, replacement, or another way to make this right. Please let us know what would help, as we want to ensure our customers are happy with their purchases. Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Fantastic customer service. This has been the 4th year that I have ordered from NE Trophies and from start to finish, I have had excellent service. The trophies I ordered were exactly what I wanted - knew they would be as I was asked to proof check what was going to be engraved before the order was completed. Also, quick turn around and delivered safely. A great company , hence the reason I keep going back there for our annual awards. Thank you NE Trophies 😊”

Helpful Report

Posted 1 month ago

Good morning Clare, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear that, after four years, you continue to have a positive experience with us from start to finish. It’s great to know the trophies met your expectations, and that you appreciated the proof checking, quick turnaround, and safe delivery. Your continued support and trust mean the world to us, and we look forward to helping with many more of your annual awards! Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Excellent communication in which I was given a preview of the trophy before commiting to anything. The standard was good and delivery was very quick. Would definitely recommend.”

Helpful Report

Posted 1 month ago

Good morning Sarah, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you appreciated the communication and preview of your trophy, and that you were happy with the quality and quick delivery. Your recommendation means a lot to us! Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Fantastic trophies, reasonable price and great service with shipping updates. This is the first time I've used this site and very happy overall.”

Helpful Report

Posted 1 month ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear that you’re happy with your trophies, found our prices reasonable, and appreciated the shipping updates. It’s fantastic to know your first experience with us was a positive one, and we look forward to welcoming you back again soon! Kind Regards, Caitlin Marketing @ NE Trophies

Posted 1 month ago

“Excellent superfast delivery! The trophies are great and with the engraving they look fantastic. I will certainly be making NE Trophies the top of my list - Many thanks”

Helpful Report

Posted 1 month ago

Good morning Michael, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were pleased with the superfast delivery and that the trophies and engraving look fantastic. It means a great deal to us to be your top choice — many thanks for your support, and we look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ NE Trophies

Posted 1 month ago

“Excellent”

Helpful Report

Posted 1 month ago

Good morning, Thank you very much for your order with us and for your 5 star review. We are so glad you found it excellent and we hope to see you back soon. Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Got exactly what I asked for. Great service.”

Helpful Report

Posted 1 month ago

Good morning Keith, Thank you very much for your order with us. We’re delighted to hear you got exactly what you were looking for and that you were happy with the service. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ NE Trophies

Posted 1 month ago

North East Trophies is rated 4.9 based on 3,653 reviews