North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,977 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 24th August 2026

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another fantastic experience using NE Trophies. Glass trophies look amazing and really enhance my event. (Painting Competition.)”

Helpful Report

Posted 2 weeks ago

Thank you, James, for your lovely review and for choosing us again. We’re delighted that the glass trophies made such an impact at your painting competition and helped make the event feel even more special. We hope they were well received by the winners! Louisa North East Trophies

Posted 1 day ago

“I have used NE Trophies on a number of occasions and every time they are very good. They send a preview of engraving so as to get it right. Delivery within a week. Trophies received are well wrapped and undamaged and look good.”

Helpful Report

Posted 2 weeks ago

Thank you, Steven, for your continued support and for taking the time to share your experience. It’s wonderful to hear that you’ve consistently been pleased with our service. We’re glad you find the engraving previews useful and that your trophies have arrived promptly, securely packaged and looking great. Louisa North East Trophies

Posted 1 day ago

“From the first phone call to delivery of my trophy the service was second to none. Engraving advice and everything else was perfect hence a 5 star rating I would not hesitate to in recommending to anyone after a trophy Andy”

Helpful Report

Posted 2 weeks ago

Thank you, Andy, for such a fantastic review. We’re delighted to hear you were so pleased with the service from your initial call through to delivery, and that our engraving advice was helpful. Your recommendation means a great deal to us, and we’re thrilled you were happy with the finished trophy. Louisa North East Trophies

Posted 1 day ago

“We have used North East Trophies for the past 4 years for our companies long service awards, between 20-40 awards each year. Their service is flawless. They are always quick at coming back, they always send proofs of the engraving which has allowed us to ensure all is correct before going to print and their delivery is very fast. Well packaged too. I have only ever had one problem with a clock that kept losing time, but I spoke to their customer service and before it was within six months of our presentation, they were able to replace the clock.”

Helpful Report

Posted 2 weeks ago

Hi Sam, Four years of long service awards is a fantastic endorsement — thank you for continuing to trust North East Trophies with such an important part of your company celebrations! Handling 20–40 personalised awards each year requires accuracy and consistency, so we’re particularly pleased that you’ve found our communication, proofing process and delivery reliable year after year. We know how important it is to have the opportunity to check every engraving before production, especially when you’re ordering larger quantities. We’re also glad we could resolve the issue with the clock quickly and arrange a replacement. While we always aim for everything to be perfect, we believe that when something does go wrong, it’s important to put it right without unnecessary hassle. Thank you for your continued business over the past four years. We’re proud to be part of your long service awards and look forward to helping with many more! Louisa

Posted 2 weeks ago

“Excellent service, quick delivery”

Helpful Report

Posted 2 weeks ago

Thanks for the great feedback, Gavin! It’s lovely to hear that everything went smoothly and that your order reached you quickly. We’re pleased we could provide the service you were looking for, and we hope you’re delighted with your purchase. Louisa

Posted 2 weeks ago

“Tip top service, quality trophy and superb customer support.”

Helpful Report

Posted 2 weeks ago

Hi Steve, “Tip top” is exactly what we like to hear! 😄 It’s brilliant to know you were pleased with the trophy and felt well looked after by our customer support team. We put a lot of effort into making the ordering process as smooth as possible, so your kind words are a great reflection of what we aim for. Much appreciated! Louisa

Posted 2 weeks ago

“Fantastic trophies! Thoroughly recommended”

Helpful Report

Posted 2 weeks ago

Hi Steve, Short, sweet and very much appreciated! We’re delighted you were so pleased with the trophies and that you’d recommend us. We hope they were a great addition to your presentation and celebration! 🏆 Louisa

Posted 2 weeks ago

“Fantasic service and great price . Communication through the whole process Very happy and will use them again”

Helpful Report

Posted 2 weeks ago

Hi Jodie, It’s great to hear you were happy from start to finish! We put a lot of emphasis on keeping customers informed throughout the process, so it’s lovely to know the communication made a difference. We’re also pleased you felt the price was right and that you were happy with the overall service. We’ll look forward to welcoming you back when you’re ready for your next order! Louisa

Posted 2 weeks ago

“First up they answer the telephone promptly, genuinely help you (I needed a couple of revisions to our artwork which they did for free), and once ordered the items came within a couple of days. Excellent service in every respect and all at a reasonable price too!”

Helpful Report

Posted 2 weeks ago

Hi, We really appreciate such detailed feedback! It’s great to hear that you found our team easy to reach and genuinely helpful, especially with the artwork revisions. We’re always happy to make adjustments where we can to ensure the finished items are exactly what our customers need. It’s also fantastic to know that everything arrived within just a couple of days and that you felt the quality and pricing were both spot on. A lovely review for the whole team — thank you! Louisa

Posted 2 weeks ago

“Great product delivered on time”

Helpful Report

Posted 3 weeks ago

Hi Viv, Great to know you’re pleased with the product and that it arrived right on schedule. We aim to keep things efficient from order to delivery, so it’s lovely to hear everything went smoothly. We hope you enjoy your purchase! Louisa

Posted 2 weeks ago

“Excellent service when I needed bespoke engraving that wasn't available on their website. Tom provided a one-off link for ordering exactly what we needed, which was quick and easy. Ther trophy arrived on time and well-wrapped. Fantastic quality.”

Helpful Report

Posted 3 weeks ago

Hi Chloe, It’s fantastic to hear that Tom was able to help with your bespoke engraving and make the whole process straightforward. We’re always happy to see what we can do when a customer needs something a little different from the standard options on our website, so creating a one-off ordering link was no problem at all. We’re really pleased everything arrived on time, securely packaged and, most importantly, to the quality you were hoping for. I’ll make sure Tom sees your kind mention — he’ll be delighted! Loui8sa

Posted 2 weeks ago

“We were really impressed with the trophy it was excellent. Really impressed too that you get to see a draught of it before they send it out.”

Helpful Report

Posted 3 weeks ago

Hi Shane, It’s wonderful to hear how pleased you were with the trophy! We’re especially glad you mentioned the proofing process. Being able to see a draft of the engraving before production gives customers the opportunity to check the details and make sure everything is exactly as they want it. Great to know the finished trophy lived up to expectations! 🏆 Louisa

Posted 2 weeks ago

“I purchased a glass engraved gift but the bottom bit was glued and the glue was visible outside and I was a bit embarrassed to gift that to someone”

Helpful Report

Posted 4 weeks ago

Hi Jerrin, Thank you for taking the time to share your feedback. We’re sorry to hear that the visible adhesive on the base of the glass affected your experience, particularly as this was intended as a gift. We completely understand how disappointing this must have been, especially when you wanted to give the glass as a special present. This isn’t the standard of finish we aim to provide. A member of our team will get in touch with you directly to discuss this and see how we can put things right. We appreciate you bringing it to our attention and giving us the opportunity to address it. Louisa

Posted 2 weeks ago

“This was our second year using NE trophies, with zero regrets and I have recommended them to others. We are a grassroots basketball club and a registered charity, so price really matters, but we of course want quality too and this is the company that can deliver both we've found. Communication is wonderful. Good timing in getting them delivered and extremely well packaged. I was loving this year that I could create a collection of black and gold/silver trophies that looked like they went together for the various awards we hand out...looked very stylish! Thank you from all at Essex Rebels Junior Basketball Club”

North East Trophies 5 star review on 31st July 2026

Helpful Report

Posted 4 weeks ago

Hi Sam, What a wonderful review — and thank you to everyone at Essex Rebels Junior Basketball Club for continuing to choose us! We’re especially pleased to hear that, as a grassroots club and registered charity, you’ve found the balance between quality and affordability that you were looking for. We know budgets matter, particularly for community organisations, so it means a lot to hear that you feel you’re getting both without having to compromise. Thank you too for mentioning the communication, turnaround and packaging. We’re proud of the care that goes into every order, and it’s fantastic to know it has kept you coming back for a second year. Wishing all the young players and coaches at Essex Rebels Junior Basketball Club a fantastic season! Louisa

Posted 2 weeks ago

“Good prices and quick turn around. Was small problem but they sorted it very quickly. I am a returning customer and will be buying from them again.”

Helpful Report

Posted 4 weeks ago

Hi Mary, Thank you for coming back to us and for sharing your experience. We’re pleased that you found our prices competitive and the turnaround time quick. Although there was a small issue with your order, we’re glad the team could resolve it promptly and get everything back on track. It means a lot to know that you’re a returning customer and already plan to use us again — we look forward to your next order! Louisa

Posted 2 weeks ago

“There was a minor blip with my order however they dealt with it exceptionally well. As before,I still have no reservations about using North East Trophies when needed.”

Helpful Report

Posted 4 weeks ago

Hi Robin, It’s great to hear that, even with a small hiccup along the way, you were so happy with how our team handled it. Things don’t always go perfectly, but we believe it’s how you respond and put things right that really matters. We’re very grateful for your continued confidence in North East Trophies and look forward to helping you again whenever you need us. Louisa

Posted 2 weeks ago

“Bought this glass as a last minute birthday present, quality of the etching was excellent and delivery was on time”

Helpful Report

Posted 4 weeks ago

Hi Phillip, We're so pleased to hear you were happy with the service, delivery speed and the price of your trophy. We always aim to offer great-quality awards at competitive prices, so it’s lovely to know you felt you received good value. We hope the trophy is a big hit! Thanks again, Louisa

Posted 2 weeks ago

“Excellent Service with very helpful staff also their designer team is so efficient and so quick. Would definetly recommend to others.”

Helpful Report

Posted 1 month ago

Hi Priyanka, It’s fantastic to hear that you had such a positive experience with our team! We’re particularly pleased that our designers were able to work so efficiently and get everything turned around quickly for you. We know how important it is to have a smooth proofing and design process, especially with personalised orders. We’ll be sure to share your lovely comments with the team — they’ll be thrilled to know their hard work was appreciated. ⭐ Louisa

Posted 2 weeks ago

“excellemt prompt service, recieved Trophy very quickly and at a very good price”

Helpful Report

Posted 1 month ago

Hi Paul, Brilliant to hear you were happy with both the service and the speed of delivery! We work hard to keep our trophies competitively priced while maintaining good quality, so it’s great to know you felt you received excellent value too. We hope the trophy goes down a treat! 🏆 Louisa

Posted 2 weeks ago

“Absolutely fabulous service. We were let down by a supplier and these guys helped out and from order to collection took under 24 hours. Well done.”

Helpful Report

Posted 1 month ago

Hi Alfie, We’re so pleased we could step in and help when you were let down by another supplier! Turning your order around from placement to collection in under 24 hours was certainly a quick turnaround, and we’re delighted our team could get everything sorted for you when you needed it most. Thank you for recognising the effort from the team – your feedback is hugely appreciated! Louisa

Posted 2 weeks ago

North East Trophies is rated 4.9 based on 3,977 reviews