North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 4,078 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 4,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 15th October 2026

211

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straighr forward. No hassle. Best & easiest site I have ever purchased from. Very happy with the trophy. Won't hesitate to recommend. Thank you NE Trophies.”

Helpful Report

Posted 1 week ago

“Very pleased, from the website through to receiving the item. Great process and products!”

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Posted 2 weeks ago

“Quick, easy, efficient process - thank you!”

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Posted 2 weeks ago

“Excellent sertvice - prompt and efficient as usual. Excellant value, too.”

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Posted 2 weeks ago

“Seamless, great service. Item arrived on time with exact requested specifications.”

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Posted 2 weeks ago

Shilpa, thank you for your lovely feedback. We’re really pleased everything went smoothly and that your item arrived on time, made exactly to your requested specifications. Getting the details right is important to us, so it’s wonderful to know you were happy with the service from start to finish. Louisa North East Trophies

Posted 2 weeks ago

“Really excellent products, fairly priced and brilliant delivery! Really recommend .”

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Posted 2 weeks ago

Hi Sheila, Thank you for your lovely review and recommendation. We’re so pleased you were happy with the quality of our products, the pricing and how quickly your order arrived. It’s always rewarding to hear when everything comes together just as it should, and we really appreciate you choosing North East Trophies! Louisa North East Trophies

Posted 2 weeks ago

“Superb and prompt service, tailored to our needs and excellent product. Would recommend to all and will be returning!”

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Posted 2 weeks ago

Thank you for such lovely feedback. We’re really pleased we could tailor the service to suit your needs and that you were happy with the finished product. It’s always our aim to make the ordering process as easy as possible, so your recommendation means a great deal to us. We’ll look forward to helping you again. Louisa North East Trophies

Posted 2 weeks ago

“Items arrived quickly and exactly as described.”

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Posted 2 weeks ago

Thank you for taking the time to leave us a review. It’s great to hear your order arrived quickly and that everything was just as you expected. We hope you’re pleased with your awards and would love to help you again in the future. Louisa North East Trophies

Posted 2 weeks ago

“Great. Comany. Order arrivedontime”

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Posted 2 weeks ago

Hi Peter, Thank you for your lovely review. We’re really pleased your order arrived on time and that you had a good experience with us. We always want our customers to feel well looked after, so it’s lovely to hear your feedback. Louisa North East Trophies

Posted 2 weeks ago

“Pleased with trophy. Good value and arrived in good time.”

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Posted 2 weeks ago

Hi Jeanette, Thank you for your review. We’re glad you were pleased with the trophy and found it good value for money. It’s great to hear it arrived in good time, and we appreciate you choosing North East Trophies. Louisa North East Trophies

Posted 2 weeks ago

“The boys at the football team loved them solid trophies.”

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Posted 2 weeks ago

Hi Michael, Thank you for your feedback. It’s great to hear the boys loved their trophies! We always aim to provide quality awards that people can be proud of, and we hope the team enjoys celebrating their achievements. Louisa North East Trophies

Posted 2 weeks ago

“Excellent value, quality awards with a swift turn around. I would definitely use this company again. The glass awards were well packaged and all arrived in one piece”

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Posted 3 weeks ago

Karen, thank you for your lovely review and for sharing the photos of your glass awards. We’re delighted that you were happy with the quality, value and quick turnaround, and that everything arrived safely packaged. We appreciate your recommendation and look forward to helping with your next order. Thanks again, Louisa North East Trophies

Posted 2 weeks ago

“Excellent”

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Posted 3 weeks ago

Hi Kimberly, thank you for your feedback. We’re pleased you had an excellent experience with us and appreciate you taking the time to leave a review. We hope to help you with your awards again in the future. Louisa North East Trophies

Posted 2 weeks ago

“The first coorespondence I received was that they could not fill the order. Then got another one that says they could. I did appreciate the communication. My biggest concern was that when the package arrived, i was asked to pay $55 more in shipping. I did ask about that and someone responded and said that could happen and it was disclosed that the company would not be responsible for that. I think there could be a better way to handle that as I'm sure I'm not the only person that was upset about that. I paid shipping to you guys and then had to pay shipping again.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your experience. We're pleased you appreciated our communication throughout your order, but we're really sorry that the additional charge on delivery left you feeling disappointed. We completely understand how frustrating it must have been to be asked for an unexpected payment, especially when you had already paid for shipping. Just to clarify, the $55 charge was actually a US import tariff rather than an additional delivery fee. These charges are imposed on goods entering the United States and unfortunately aren't something we have any control over. We do highlight this information during checkout, directly on the page where customers select their shipping method, explaining that import duties and taxes are not included and that any applicable charges will be billed separately to the recipient. We appreciate, though, that these charges can still come as an unwelcome surprise, and your feedback is valuable in helping us consider how we can make this even clearer. We genuinely value our international customers, and we're sorry this took away from what should have been an enjoyable shopping experience. We really hope you're pleased with your purchase despite the unexpected charge, and we'd love the opportunity to welcome you back in the future. Thank you again for choosing to shop with us and for sharing your experience. Kind Regards North East Trophies Team

Posted 3 weeks ago

“NET provide a quick and professional service with a personal touch - highly recommended.”

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Posted 3 weeks ago

Thank you for your kind words and recommendation. We’re pleased you value the personal service we provide alongside our quick and professional approach. We always aim to make ordering awards as easy as possible, so it’s lovely to hear this has been your experience. Louisa North East Trophies

Posted 2 weeks ago

“I wanted it to be delivered ASAP, and I telephoned to upgrade my order. Everything worked out well, and the trophy arrived with plenty of time before presentation.”

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Posted 3 weeks ago

David, thank you for your feedback. We’re glad we could help upgrade your order and get the trophy to you in plenty of time for the presentation. We understand how important timing can be when preparing for an event, and it’s great to hear everything worked out well. Louisa North East Trophies

Posted 2 weeks ago

“Beer glass arrived on time and was very well packaged. Logo quite small but well done as was the text.”

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Posted 3 weeks ago

Thank you for your feedback. We’re pleased your glass arrived safely and on time, and that you were happy with the quality of the engraving. The logo was produced at the largest size possible for the tulip glass, as the curvature of the glass limits how large the design can be applied. We hope you enjoy using your glass. Thanks again, Louisa North East Trophies

Posted 2 weeks ago

“I have been using NET for a number of years now and always been very happy with the service and quality of the goods they provide.”

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Posted 3 weeks ago

Hi Jason, Thank you for kind review and continued custom over the years. It’s great to know that you’ve consistently been happy with both the quality of our awards and the service we provide. We truly value your loyalty and look forward to helping with your future orders. Thanks again, Louisa North East Trophies

Posted 2 weeks ago

“All good, very helpfull when i wanted to check the spec for what i wanted included on the trophy.”

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Posted 3 weeks ago

Hi Michael, Thank you for your feedback. We’re glad our team could help you check the specifications and make sure the trophy included everything you wanted. Getting the details right is important to us, and we’re pleased you had a positive experience with our service. Thanks again, Louisa North East Trophies

Posted 2 weeks ago

“I found the service from NE Trophies to be very good. I realised when recieving the proof that I had made an error in the wording, and I was able to correct. The glasses were sent out very quickly (I paid extra for the express delivery) as I was worried they might not get here in time. There was a small error on 2 of the items I ordered, and the team were super helpful to resolve this in similarly quick time.”

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Posted 4 weeks ago

Hi Debbie, Thank you for taking the time to share your experience. We’re pleased you found the proofing process helpful and were able to correct the wording before production. We understand how important it was for the glasses to arrive in time, and we’re glad we could get them sent out promptly. We’re also sorry about the small errors on two of the items, but it’s good to hear our team was able to resolve these quickly. Thank you for your patience and for giving us the opportunity to put things right. Louisa North East Trophies

Posted 2 weeks ago

North East Trophies is rated 4.9 based on 4,078 reviews