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NCASS Reviews

4.9 Rating 1,349 Reviews
97 %
of reviewers recommend NCASS
4.9
Based on 1,349 reviews
Customer Service
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0300 124 6866

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If you like spending days doing risk assessments, policy documents and other catering related documentation then NCASS isn’t for you. But if you want to spend 20 minutes doing a questionnaire and having it all generated for you then it’s the best £300 you will ever spend..
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Posted 1 year ago
Our membership with NCASS has helped us streamline our compliance with easy to set up risk assessments etc. Using NCASS we also have procured insurance for our busniess and assests this process was very easy. Any time we need to speak with someone the process is staright forward and helpful. The training offered is also very good.
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Posted 1 week ago
Great company offering solutions for sole traders as myself. Professional and an industry leader in their field.
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Posted 1 week ago
They are always available at the end of a phone and very patient. The documents are much easier to keep track of and up to date.
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Posted 1 week ago
We have been a member with NCASS for over 15 years and it has been a massive incentive when it comes to keeping all our required documents together. The new digital SMS system is amazing when out on the road.
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Posted 1 week ago
Excellant as always
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Posted 1 week ago
I have not yet had the chance to use all the benefits included with my NCASS membership, but from the small experience I have had so far, I can honestly say I already feel like I am on the positive side. What I can say for sure is that if the name Becky appears on the phone or by email, you are in very good hands. You will receive excellent customer service, a great phone experience, and a genuinely positive energy that makes the whole process feel easier and more encouraging. Her vibe is the kind of vibe you take with you into your own business, and that positive energy can continue from the very beginning all the way through your journey. A great first experience with NCASS so far.
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Posted 1 week ago
There are innumerable benefits to being a member. We are 12 years and counting now. Thank you NCASS for all your support over the years. We are so relaxed with you by our side!
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Posted 3 weeks ago
Really helpful , helping my business keep up with last regulations so l can focus on product quality
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Posted 4 weeks ago
As a mobile caterer, I’ve found NCASS to be an invaluable organisation that I simply wouldn’t be without. They streamline essential paperwork — from risk assessments to allergen information — and make it effortless to forward all required documentation to customers. Their digital food management system is second to none: easy to use, professional in appearance, and fully compliant with industry standards. The staff are always on hand when needed and are more than happy to help with any queries. If you work in this sector, I highly recommend joining NCASS and taking advantage of the many benefits they offer.
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Posted 4 weeks ago
Really helpful team members
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Posted 1 month ago
On the Ball, up to date, helpful,,but not overly intrusive. Bonus/Gifts/ Discounts which are worthy & helpful.
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Posted 1 month ago
Amber was excellent on the call. Explained everything fully, very thorough and precise. 5 star ⭐
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Posted 1 month ago
NCASS makes running my business a whole lot easier. Their risk assessment templates are second to none and all training opportunities are covered. Super helpful staff whenever I phone.
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Posted 1 month ago
As a longterm loyal member for the last 32 years I would certainly recommend NCASS - they are there for the caterer
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Posted 1 month ago
Very helpful with guidance & questions answered. Easy to follow formats for risk assessment fire/gas certification, staff training etc Keeping all documentation together which is easy to forward to event organisers makes life so much easier. Would highly recommend to join up !
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Posted 1 month ago
Joined whilst about to pay £1000 for a hot water heater in the trailer...! They told me about Teal handwash sinks and saved me £800! Then came the Booker voucher which made our event a lot more profitable! The benefits just keep coming!! Don't wait on it just do it!
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Posted 1 month ago
Great price, excellent customer services that deal with your enquiries promptly, brilliant risk assessments and other trade documentation all delivered under one umbrella saving your business precious time and presenting that professional look that businesses require.
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Posted 2 months ago
Great service
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Posted 2 months ago
NCASS has helped to make our small business a success. Everything is made simple and easy with them and they are there to offer advice when we need help.
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Posted 2 months ago
I've been with NCASS for the past 18 years! Any doulbt or assistence I need, they are always there to help. Besides, all their benefits I get back, cover the membership fees. Manny
NCASS 5 star review on 23rd March 2026
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Posted 2 months ago
NCASS is rated 4.9 based on 1,349 reviews