NCASS Reviews

4.8 Rating 1,028 Reviews
96 %
of reviewers recommend NCASS
Based on 1,028 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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0300 124 6866

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NCASS 5 star review on 9th March 2022
Grace Breen
NCASS 5 star review on 4th March 2022
NCASS 5 star review on 5th May 2021
NCASS 5 star review on 10th April 2021
NCASS 5 star review on 13th January 2021
NCASS 5 star review on 24th November 2020
Carl Gauntlett
NCASS 5 star review on 28th September 2020
Anonymous  // 01/01/2019
Not received my new membership letter or folder despite my account having been renewed. Bit cart before horse!
Helpful Report
Posted 3 months ago
Hi David, Thanks for the review, we take all feedback seriously so have looked into this for you. We allow 2 working days after your membership renews before we send any documents out to you in order to give you time to complete your Risk Assessments on your control panel. It looks like this review was left 1 working day after your membership was renewed. We've tried to reach out to you and have confirmed your pack reached you within 3 working days of your renewal. Please don't hesitate to get in touch if you would like documents quicker in the future, we'd be happy to make a note on your account for future reference. Thanks, Lydia NCASS Lead Account Manager
Posted 3 months ago
every year I have to chase an invoice. In 2020 I did not receive a HACCP hard copy. This company needs to be chased constantly
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Posted 10 months ago
Cannot access to courses id like to undertake. Cannot find or print out the certificate. Unable to upload a photo. Struggling to use your page.
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Posted 1 year ago
Your desktop site is awful. it's impossible to edit anything using google chrome. And considering nearly everyone uses this browser that is unacceptable. Sort it out, this has cost me a small fortune and as of yet I have nothing to show for it other than frustration!
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Posted 2 years ago
I joined as a friend recommended NCASS for the resources and risk assessments. I found the support to be lacking, a huge folder sent without explanation of follow-up call, until I complained. No explanation of how the events directory worked, resulting in missing application deadlines and work opps. All in all its been an expensive mistake to join NCASS, as I've gained little, risk assessments and food hygiene info is available online from other sources. I would not recommend joining due to the expense.
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Posted 3 years ago
I am with ncass because I like the booker rewards. I use the government food safety management system and not ncass’s, in 15 years of mobile catering I have never been asked by an EHO or any show organiser if I am a member of Ncass, yet ncass make it sound like it’s a legal requirement to be a member. I am self employed, have young children and the amount of phone calls/emails from ncass I receive is ridiculous. I have recently been abroad and was getting 3 calls a day because my membership was going to expire in a few weeks, I really do not like being pestered.
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Posted 3 years ago
find the system cumbersome and difficult to find my way round the website.
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Posted 3 years ago
Our first year with Ncass, we felt the help was not there when we needed it most and when we send an email we felt our equity are not dealt with promptly. However, your due diligence system has been a great help.
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Posted 4 years ago
I'm only a member because it's a condition of one of the events I'm doing, paying so much money for so little..
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Posted 5 years ago
NCASS is rated 4.84 based on 1,028 reviews