NCASS Reviews

Name: NCASS
Rating: 4.84

4.8 Rating 1,192 Reviews

97 %

of reviewers recommend NCASS

Company Reviews

Metrics

Info

4.8

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0300 124 6866

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NCASS 5 star review on 25th January 2024

Kang Foo Noodles Ltd

Nigel - OffRoadBean 28228

NCASS 5 star review on 13th October 2023

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My membership always renews at the end of our season. ..which I explained in a couple of emails now but nobody wants to know .I explained the only perk we get these days is #100 makeo voucher that is run out when he come to use it due to it only lasting 6 months and us only operating for about 4 months of the year due to full time job commitments . I asked someone to phone me but nothing”

Helpful Report

Posted 8 months ago

Hi Karl, Thank you for reaching out to let us know your experience! I have tried to contact you via phone and email over the past few days, but sadly haven't been able to reach you. I have searched our database and cannot find any emails or calls from you over the past 4 months. I would love to investigate this for you - please get in touch on 0300 124 6866 so that we can track down where you sent those emails and we can get this resolved for you. I hope to hear from you soon! Amber

Posted 8 months ago

“Good and helpful but as people have emails on phones why do there emails come through at 3am.”

Helpful Report

Posted 1 year ago

Hi! Thanks for your feedback. We are sorry that you were disturbed in the early hours by one of our emails! What were the details of the email that you received, we can then take a look to see why it would have been sent in the middle of the night. Feel free to get in touch on info@ncass.org.uk or call us on 0300 124 6866 so we can look in to this for you and get it resolved. We look forward to hearing from you so that it doesn't happen again! Kind regards, Will

Posted 1 year ago

“Not received my new membership letter or folder despite my account having been renewed. Bit cart before horse!”

Helpful Report

Posted 2 years ago

Hi David, Thanks for the review, we take all feedback seriously so have looked into this for you. We allow 2 working days after your membership renews before we send any documents out to you in order to give you time to complete your Risk Assessments on your control panel. It looks like this review was left 1 working day after your membership was renewed. We've tried to reach out to you and have confirmed your pack reached you within 3 working days of your renewal. Please don't hesitate to get in touch if you would like documents quicker in the future, we'd be happy to make a note on your account for future reference. Thanks, Lydia NCASS Lead Account Manager

Posted 2 years ago

“every year I have to chase an invoice. In 2020 I did not receive a HACCP hard copy. This company needs to be chased constantly”

Helpful Report

Posted 2 years ago

“Cannot access to courses id like to undertake. Cannot find or print out the certificate. Unable to upload a photo. Struggling to use your page.”

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Posted 3 years ago

“Your desktop site is awful. it's impossible to edit anything using google chrome. And considering nearly everyone uses this browser that is unacceptable. Sort it out, this has cost me a small fortune and as of yet I have nothing to show for it other than frustration!”

Helpful Report

Posted 4 years ago

“I joined as a friend recommended NCASS for the resources and risk assessments. I found the support to be lacking, a huge folder sent without explanation of follow-up call, until I complained. No explanation of how the events directory worked, resulting in missing application deadlines and work opps. All in all its been an expensive mistake to join NCASS, as I've gained little, risk assessments and food hygiene info is available online from other sources. I would not recommend joining due to the expense.”

Helpful Report

Posted 4 years ago

“I am with ncass because I like the booker rewards. I use the government food safety management system and not ncass’s, in 15 years of mobile catering I have never been asked by an EHO or any show organiser if I am a member of Ncass, yet ncass make it sound like it’s a legal requirement to be a member. I am self employed, have young children and the amount of phone calls/emails from ncass I receive is ridiculous. I have recently been abroad and was getting 3 calls a day because my membership was going to expire in a few weeks, I really do not like being pestered.”

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Posted 5 years ago

“find the system cumbersome and difficult to find my way round the website.”

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Posted 5 years ago

“Our first year with Ncass, we felt the help was not there when we needed it most and when we send an email we felt our equity are not dealt with promptly. However, your due diligence system has been a great help.”

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Posted 6 years ago

“I'm only a member because it's a condition of one of the events I'm doing, paying so much money for so little..”

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Posted 7 years ago

NCASS is rated 4.8 based on 1,192 reviews