Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.85

4.9 Rating 10,519 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.9

Based on 10,519 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 11th May 2024

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dogs enjoy the food but delivery is very slow. I have not received this order yet and have had to buy some so they don't go hungry!”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for leaving us a review and we are so pleased your dogs love Naturo! We are sorry to hear your order has not arrived yet. Unfortunately, our courier service, DPD, has made us aware of unprecedented delays with our deliveries. This is due to both the national lockdowns imposed across the UK, as well as implications following on from Brexit they are dealing with. DPD are experiencing high volumes of online orders from across a range of sectors. We apologise sincerely for this inconvenience and we are working hard with DPD to get this rectified as soon as possible. Please send us an email and we can look into your specific order if it has not arrived yet. Many Thanks, Team Naturo.

Posted 3 years ago

“Products perfect but unhappy with being overcharged!”

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Posted 3 years ago

“1 of my dogs was sick after eating and the other was OK, not sure if it was a ‘bad’ tin or he just didn’t get on with it. Had to go back to old brand for him.”

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Posted 3 years ago

“Very disappointed that all cans ie24 were all badly dented not broken but in poor condition Hope this will not happen in future PETER Greatrex”

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Posted 3 years ago

“Not happy with this I’m afraid”

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Posted 3 years ago

“Dogs like the food and quick delivery but ... why all the packaging! I fill one of my recycling boxes with the box that contains two boxes of food (why not just put a label on them?), and the associated internal packing paper. If you insist in delivering in a separate box, then make it the right size and save on all the packing”

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Posted 3 years ago

“You need to fix the paypal for the Irish site.”

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Posted 3 years ago

“cheaper in tesco .delivery time too long”

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Posted 3 years ago

“I ordered 3x 12 trays The food is excellent BUT 2 TRAYS HAD BROKEN THE FOIL HAD COME AWAY FROM THE TRAY CAUSING LEAKAGE AND I THEREFORE COULD NOT USE .”

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Posted 3 years ago

Hi Beryl, I am very sorry to hear your trays arrived in this condition, it should not have happened. If you are able to send a picture of the affected products alongside their batch numbers on the foil lid to complaints@naturopetfoods.com we can investigate this and find a resolution.

Posted 3 years ago

“Adult Dog Grain & Gluten Free Chicken in a Herb Gravy 390g x 12 Has been priced at £10.00 for ages, then suddenly a 20% increase to £12.00. It is now cheaper to buy in shops. However, the order and delivery process is very good.”

Helpful Report

Posted 3 years ago

Hi Phillip, We are sorry to hear you are dissatisfied. During a website audit in June 2020, we noticed our pricing for the products in question was incorrect and had been listed at £10 for some time. The correct pricing was adjusted to £12. This price is reflective of many suppliers, including our online store, however we do understand that from time to time suppliers place products on offer. Please reach out to enquiries@naturopetfoods.com if you have any further questions. Kindly, Lauren

Posted 3 years ago

“Really easy to order and reasonable delivery time for a free delivery service! My dogs LOVE the food. Only down side it the ridiculous about of packaging the food came in I’m now left to get rid of somehow! Will have to be a tip run or will literally fill my bin!”

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Posted 3 years ago

“My pet got really sick on these so unfortunately I won’t be using them anymore”

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Posted 3 years ago

Hi Zena, Very sorry to hear your four legged friend was feeling unwell. We would strongly recommend you consult with your trusted veterinarian for any illness your pet has as there are a number of underlying conditions that can cause illness. Unfortunately, as you did not get in touch with us and an investigation was not conducted with any conclusion, it can not stated that Naturo was the cause of illness. We would strongly urge a professional medical opinion to substantiate any medical claims that are being made publicly. Naturo is made from 100% natural ingredients in consultation with nutritionists, we would never create a product that would cause any harm to our four legged friends - we love them too much! We hope you find the cause of your pet's illness and find a solution to it. Kindly, Lauren

Posted 3 years ago

“My dog loved the first tin,now he wont touch it at all.”

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Posted 3 years ago

“The tinned grain free dog food is enjoyed by my dog but unfortunately, the company still hasn't fixed the problem of not being able to purchase their items online which is why I'm giving them 3 stars. So instead, you have to keep ringing them up to purchase their items sold online. This has been like this for well over a year and I would be very grateful if they could fix this known problem.”

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Posted 3 years ago

“I ordered puppy food from you and after I had ordered I noticed that I would have received free delivery if I spent over £29. I had ordered £27, so asked if I could order more to make up the difference and not pay delivery. The answer was yes so I emailed back to say thanks that is what I would like. I later had an email to say that this could no longer be done as the order had been dispatched. I looked at my account which said on hold, so I emailed back and Lauren said that it had gone. I went back in 5mins later and my account said dispatched? I find this very disappointing and a little unkind as I was willing to spend more money with you. I received my order 3 days later and my puppy does like the food very much, it's just that the customer service could have been a lot more helpful and let me add to my order, without being deceitful.”

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Posted 4 years ago

Hi Laura, We do apologise again for this inconvenience. Our original response was that we could not amend orders once they were in the system, but we could try to cancel it (if it had not been packed) for you to reorder. We then informed you cancellation could not occur as it had already been picked and packed by our warehouse. In order to deliver within 3 working days, we have a very fast operations system which includes same day order and packing - yours happened to be one of the same day order and packs. Naturo currently is unable to cancel or amend orders due to the system we use to ensure quick delivery, and we were trying to see if we were able to cancel your order before it reached the warehouse as an anomaly, but unfortunately this could not happen at the time. Profile status of 'on hold' also meant we were awaiting the tracking number from DPD Ireland, and it was received and inputted in the time your correspondence occurred by the logistics team. We would have been more than happy to explain all of the above at the time if you had asked :) Please be assured that we had worked hard at the time to try and fulfil your request but it was unfortunately not possible and we by no means want you to feel that we had been misleading, as this was not the case.

Posted 3 years ago

“Slow delivery, and no response to emails sent.”

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Posted 4 years ago

HI Lavinia, Sorry that you were not happy with delivery times. Your order was processed at a time that delivery was slightly delayed due to the COVID-19 pandemic and extra pressure being put on courier services. We did inform customers of this delay via the website, email and social messaging that it was taking up to 5 working days at the time :)

Posted 3 years ago

“Packaging was ridiculous for what I ordered but items arrived in mint condition.”

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Posted 4 years ago

Hi Lucy, Sorry to hear you feel this way. We would welcome more specific feedback at enquiries@naturopetfoods.com or 0800 433 4522 to chat. We are available Monday to Friday, 9-5.

Posted 3 years ago

“Reliable delivery, good quality but sometimes very dry”

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Posted 4 years ago

Hi Ruth! Thanks for your feedback. We would welcome you to go into more detail about what product you found dry at enquiries@naturopetfoods.com as we are always making sure our products are to the best standards. :)

Posted 3 years ago

“Overall actual products were good. I misread the sizes and so when some smaller ones came I was surprised and so they weren't the value for money I expected. The items were posted in a massive box that was triple the size that was needed.”

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Posted 4 years ago

HI Dean! Thanks for your feedback. Yes we do sell both 150g and 400g to suit both small and large breeds :) All of our packaging is made from recyclable materials, and you can recycle our product packaging too - including the boxes and paper that is used to protect your product! Our box size comes as standard, but I can certainly pass your feedback on to the team. :)

Posted 3 years ago

“Great food, shocking website”

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Posted 4 years ago

Hi! We welcome any specific feedback you may have about our website to enquiries@naturopetfoods.com. We recently revamped our website in March and are constantly working to improve it and make it more user friendly, and regularly ask Naturo customers for website feedback. :)

Posted 3 years ago

Naturo Natural Pet Food is rated 4.9 based on 10,519 reviews