Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.85

4.9 Rating 10,432 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.9

Based on 10,432 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 20th February 2024

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly e mails went in spam and I double ordered Not picked up sadly !”

Helpful Report

Posted 1 week ago

“My dog loves the grain free wet food and I am introducing her to the grain free dry food too. My cat does not like the cat food so I have stopped giving it to her.”

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Posted 1 month ago

“The food itself is great, our dogs love it, great senior and grain free options. Delivery is unfortunately hit and miss, sometimes it arrives in 3-4 days but there seems to be repeated issues with the couriers used and I end up waiting for more than 10 days for my order. If not for that then it would be a five star review.”

Helpful Report

Posted 2 months ago

Hi Barry, thank you for your feedback. We apologise for the courier issues you experience, this is also not the standard we want for our Naturo customers. I can see since moving to our new courier the delivery times for your order have been much quicker and we hope this will continue for you.

Posted 1 month ago

“Normally the food is very good. As I haven't yet received my order (DPD issues), I cannot comment.”

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Posted 2 months ago

“I am extremely happy with the product & my dog loves it & it has helped a lot with his allergies whoever I am disappointed with my last order was not what I normally order & when I called I was told to leave a message & someone will call me back & I haven’t had a call back yet but overall I am happy”

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Posted 2 months ago

We are so sorry that you did not receive a call back from our team. If you could confirm if you have heard back in the meantime or get in touch via customercare@naturopetfoods.com

Posted 1 month ago

“The dog food is excellent but I was very disappointed with my delivery yesterday as many of the tins had been bashed and their tops were sprung open rendering them useless”

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Posted 2 months ago

“The food is great and I like that the packaging is recycled. What would be helpful is tracking on deliveries. I know on the subscription it says a couple of days but when you are relying on the food for your dog it‘s good to see progress.”

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Posted 3 months ago

“My dog very much enjoys the food ,however my recent experience with your delivery let me down, and adding insult to injury, your response to my email was very poor. I certainly felt my email was an inconvenience to you. I chose your product for my pet because it is good quality & has very good reviews , I have friends who feed it to their pets and as said my dog enjoys it. But I also expect a good reliable service, which I feel I was let down with recently with you. Dissapointed C. Morey.”

Helpful Report

Posted 3 months ago

“The dog food is brilliant and suits both of my dogs. The communication and delivery however needs improving. If you intend to be a subscription member there’s a few things to bear in mind. The period between your money being taken and the delivery of your food is at least 7 days, so you need to set your subscription renewal for a good week before you actually run out of food! The other thing to bear in mind is you never know when it’s going to turn up. Ive always received dispatch emails 2-3 days AFTER the dog food has been delivered. I put up with it because I can’t find a shop that has both the senior food and the puppy food”

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Posted 3 months ago

“Hi Just to let you know I was a bit disappointed with my delivery last month we keep getting dented Tins send a photo over to you we had 12 dented tins and some of the previous order as well. Look forward to hearing from you. Mr Sansome”

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Posted 3 months ago

“The food is excellent quality and well priced. However, tins always arrive with lots of dents and boxes of tubs arrive opened/split and spill out on to the floor. Packaging is poor and inadequate. There have also been issues lately with computer errors, late delivery, incorrect emails being sent and orders mistakenly doubled. All corrected quickly but not a good advert.”

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Posted 3 months ago

“Very well packaged and as competitively priced as supermarkets. The very long delivery time was a let down. In this day and age, 6 or 7 days is far too long.”

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Posted 4 months ago

“Good food. Very slow delivery”

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Posted 4 months ago

“My dog likes the food however I do feel that with buying direct from the manufacturer the prices should be better! I think in the future I will shop around and not just buy direct!”

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Posted 4 months ago

“The food its self is fantastic , my first order took over 8 days to arrive . The. Wanting to order again the price is to high , what a shame when it’s so good.”

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Posted 4 months ago

“Have had multiple deliveries to date and up until this time had no issues, hence the 3 stars rather than 1. If it had been based on this time alone it would have been 1 star. This time a number of cans were damaged. there was no damage to the packaging which suggests they were dispatched in that state.”

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Posted 5 months ago

“My dog absolutely loves the food but I don’t adore the new packaging for the mini wet food pouches. It’s harder to squeeze the food out, messier than the previous packaging, harder to clean for recycling and there’s more to food waste as well. Bring back the pots!!”

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Posted 5 months ago

“I charge €20 for reviews.”

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Posted 6 months ago

“Unfortunately the DPD did not deliver my order and returned it to Ireland. The lady I spoke to regarding the order was extremely helpful, and I received a full refund the next day”

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Posted 6 months ago

“All the tins of dog food was denned”

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Posted 6 months ago

Naturo Natural Pet Food is rated 4.9 based on 10,432 reviews