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Naturo Natural Pet Food Reviews

4.9 Rating 10,518 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

Company Reviews

Product Reviews

4.9

Based on 10,518 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 11th May 2024

Naturo Natural Pet Food 5 star review on 20th February 2024

Naturo Natural Pet Food 5 star review on 17th December 2023

Naturo Natural Pet Food 5 star review on 4th November 2023

Naturo Natural Pet Food 5 star review on 1st November 2023

Naturo Natural Pet Food 5 star review on 3rd September 2023

Naturo Natural Pet Food 5 star review on 3rd September 2023

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered after my cat tried the tuna mousse I got in Sainsbury's but the ones I received, both tuna and salmon are extremely dry, only the chicken one is moist and she's really enjoying it. Also found very strange the size of the box I was sent, you could fit 10 boxes instead of the 3 I ordered.”

Posted 4 years ago

Hi Maria, I am sorry to hear that you were not happy with the products you received directly from us. All of our mousses have a 75% moisture content. We welcome any feedback you would have about our packaging at enquiries@naturopetfoods.com. Our mousses come 8 to a box :)

Posted 3 years ago

“I can’t knock the quality of the food and my dogs love it. HOWEVER some times the delivery can be very slow! I’m also currently missing half my Recent order and waiting on a reply to my email that was sent Friday and it’s now late Saturday evening. Quicker customer service would be good.”

Posted 4 years ago

Hi Steph, I am sorry to hear that you had problems with your order, I hope they are rectified now. Our operating hours for emails and phone calls are Monday - Friday, 9am - 5pm, so this is why you would have received a delay in reply for a Friday email. I hope that when you did get in touch, that our customer service for you was of a good quality. Thank you, Lauren @ Naturo

Posted 4 years ago

“Love the product but did not notice that the food I ordered was a mini version of the one you see in supermarkets. It works out cheaper to buy in tescos rather than buying these smaller portions.”

Posted 4 years ago

Hi Christopher, You would have bought the 150g instead of 400g tray :) our 400g trays work out at around £7 for 7 on our website:)

Posted 3 years ago

“My dog has a sensitive stomach and enjoys Naturo. However I have tried to submit a complaint several times about a dented tin of food which exploded on opening. It was only 1 of 36 but I thought it was important to feed back the issue. The complaint has failed to go through on every occasion so the web page needs to be fixed.”

Posted 4 years ago

“Not arrived yet”

Posted 4 years ago

Hi Justine Due to the Christmas & New Year period, there may be delays in orders. We have stated this on the website, in an effort to inform our customers. However, we also send tracking links for our customers to keep up to date with their package. If you haven't received this, please let our dispatch team know on: 028 877 84641. We apologise for any inconvenience.

Posted 4 years ago

“The food is good but still can't order the food online as there seems to be something wrong with the payment system. Raised this with the company several times but I have to say the problem has still not been resolved.”

Posted 4 years ago

Hi Angela - Sorry about your issues on the website. We're currently working on a new website, we're hoping it'll go live early 2020. Thanks

Posted 4 years ago

“One item missing - was reimbursed without any communication. Only found out when I looked at my bank statement....by which time I had emailed Naturo to say item was missing, to which I have never received a reply.”

Posted 4 years ago

Hi Jan - We have emailed you to communicate how and why the brownies were missing. the email may be in your junk folder? Apologies once again!

Posted 4 years ago

“Whilst the product is good and obviously in short supply as we cannot find it in local supermarkets anymore the shipping is not great a broken box arrived with our order in it.”

Posted 4 years ago

“he is not to keen on them because of the herbs in them.”

Posted 4 years ago

“The food is excellent but unfortunately many of the tins had been bashed and were dented in.”

Posted 5 years ago

We are delighted to hear our Naturo is going down a treat! but we are very sorry to hear your delivery fell short of the high standards we strive to provide for all our Naturo customers, sincere apologies that your tins arrived damaged. Please do contact us here: https://www.naturopetfoods.com/contact and select 'complaint from the drop down menu' and a member of the team will respond asap to resolve this situation for you. Kind regards, Team Naturo

Posted 5 years ago

“The box it came in was too big, cut down on box size.”

Posted 5 years ago

“The grain free chicken is ok and my boy likes it. The only downside is that the potatoes cubes could be a bit smaller to make them easier to digest. Noticed also that in previous and current batches the potatoes outweight and it's less meat/veg.”

Posted 5 years ago

“I was really disappointed not to receive a confirmation email. I was unsure if my first order was processed so ended up ordering a second. The first order ended up arriving but the second didn't???? An email would clarify if the order has gone through successfully. Apart from that, my dogs love the food and I will continue to buy.”

Posted 5 years ago

Hi Dominique, We are so pleased to hear your dogs are loving their Naturo! but we would like to sincerely apologise for the issues you experienced while placing your order and for the confusion and inconvenience this has caused. Please contact us here: https://www.naturopetfoods.com/contact and select 'delivery query' from the drop down menu. A member of our dispatch team will then be able to look into this for you asap. Once again, sincere apologies and please do contact us. Kind regards, Team Naturo

Posted 5 years ago

“Assumed tins would have same style of food as trays because ingredients look just as good, unfortunately dog doesn't like chunks in jelly either duck or turkey. Also cooking/prep must be different as well cos they're causing dog a little discomfort, luckily bought some trays too which never upset her digestion.”

Posted 5 years ago

“Great product easy to use website I would have like acknowledgement of the order and dispatch Arrived promptly and in tact”

Posted 5 years ago

We are so pleased to hear you are happy with our products and delivery service! However we are very sorry you did not receive an order or dispatch confirmation, please contact us here: https://www.naturopetfoods.com/contact and select 'general enquiry' from the drop down menu and we will ensure you receive these going forward! Kind regards, Team Naturo

Posted 5 years ago

“I wanted the six pack tins of the meat, was send the trays, but my dog like the food, so I accepted the delivery”

Posted 5 years ago

“Our boy loves Naturo food. However we have found it a pain with deliveries and customer services team”

Posted 6 years ago

Hello - Thanks for leaving a review. Sorry to hear you had bother with deliveries and our customer service team. If you'd like to contact us directly via our contact form on the website, we will happily look into this for you. Kind regards

Posted 6 years ago

“My dog has sever allergy’s to a lot of stuff as a result he can only have naturo food, unfortunately he will only eat the food in the cans and not in the trays, so it’s a shame that there is a much larger range of flavours available in the tray form, however he absolutely adores your food and I couldn’t fault it one bit, he’s a malamute and so takes a lot to keep him full up and healthy but your food has never let us down in the 6 years of his life and he will continue to have it until then, we do worry about when he reaches the age and requires a specific senior food however we hope by then you may developed one, orca is also a massive fan of your liver biscotti”

Posted 6 years ago

Hi Beth, we're happy you've found a food that works for your dog. We only launched the cans in 2017, so at the moment there are just the 3 flavours, however, we know how popular they are with our customers and expanding the range is something we're working on :) We're also delighted to hear we enjoys the brownies :)

Posted 6 years ago

“Food is great quality, nutritious and tasty...so my dogs tell me! BUT the customer service has been less than quality. I have placed 2 orders direct with Naturo HQ: the first order was incorrect which was a huge disappointment as items are going into goodie bags for our Christmas Dog Training Party Class; the second order went to the wrong address even though the packing slip had all he correct information on! Shame. Can't fault the food but am disappointed with the customer care.”

Posted 6 years ago

Hello - Sorry to hear you've had bother with us directly, if you'd like to email us directly we can look into this in more detail. Thanks

Posted 6 years ago

“My retriever has digestive issues and copes well with Naturo However Packaging damaged leaking food and dented tins..first time this has happened”

Posted 6 years ago

Sorry to hear the packaging wasn't up to the high standard we aim for. Feel free to contact us directly on our website and we'll get back to you. Thanks

Posted 6 years ago

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Naturo Natural Pet Food is rated 4.9 based on 10,518 reviews