I ordered puppy food from you and after I had ordered I noticed that I would have received free delivery if I spent over £29. I had ordered £27, so asked if I could order more to make up the difference and not pay delivery. The answer was yes so I emailed back to say thanks that is what I would like. I later had an email to say that this could no longer be done as the order had been dispatched. I looked at my account which said on hold, so I emailed back and Lauren said that it had gone. I went back in 5mins later and my account said dispatched? I find this very disappointing and a little unkind as I was willing to spend more money with you. I received my order 3 days later and my puppy does like the food very much, it's just that the customer service could have been a lot more helpful and let me add to my order, without being deceitful.